Stratstone Land Rover, Newcastle

Mis-diagnosed problem with my 02 Discovery (probably worth aboout £4-5k) made me pay for new fuel pump & battery at £1080. Problem cont'd they then said I ALSO needed to replace the engine control unit at a cost >£2k. A simple Google search and a call to an independent landrover garage established they had mis-dianosed a common fault on older discoveries. The independent (north eastern landrover) repaired car in a few hours for a cost of £270 replacing injector seal & harness. Stratstone rarely returned calls, refused to accept they had got it wrong despite clear evidence and supporting input from the AA and the independent. Kept my car for over a week, refused to even attempt to resolve the problem. They were either useless or attempting to rip me off and I couldn't decide which I suspect probably just useless in all areas - mechanical, management and customer service. I'm just glad I didnt continue believing them otherwise I'd have spent another £2k, still had the problem, no working car. Or I would have scrapped the car and had to replace the car which has since carried on without an issue.

We left our land rover discovery with northeastern for a service and a problem with starting, was fixed the same day and valeted free of charge. Very pleased with the level of service and the bill.