Manor Garage

Ranked #83 of 137 in Cheshire

Services: MOT, Servicing

Lightfoot Street Hoole

CHESTER

CH2 3AL

Call 01244 346886

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"Shocking incompetence."

By Nikk McIntyre, 6 July 2021

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I got a call from a friend who had sadly taken his vehicle to this place, they were told to scrap the vehicle as the engine was beyond repair - this was only after the garage had charged them >£280 to install an EGR valve, a job which takes less than an hour on said vehicle. I questioned their diagnosis and was informed the vehicle "sounded like it was going to runaway" so concluded the engine was goosed. Recovery was arranged to my premises (for which they charged £100 to do 4 miles) a quick look under the bonnet saw coolant full of oil, carbon deposits from chuffing injector seats and a blown turbo, oh and a brand new EGR valve that had been left unplugged! The vehicle had numerous fault codes stored for boost pressure, glow plugs and EGR which wasn't scanned by the fitter and also means the new EGR valve hadn't had it's old learned values reset. To repair the vehicle it needed: new turbo, head gasket, 4x glow plugs drilled out and replaced, injector seats reamed and replaced, new oil and filters all round, the intercooler cleared of the oil the turbo had spat out (which was the actual cause of the rough running and smoking not the EGR valve) and the inlet tract cleared of all the carbon crap that build up and causes issues on the DV6 engine. It could have been a nice earner for the garage had they been competent.

Visited With

Other

Visited In

Jun 2021

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Good Points

Erm.... Nothing

Bad Points

Attitude, knowledge, price

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Poor or non existing work. Expensive"

By Anonymous, 16 May 2021

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I took my car here for an mot and service. The car failed its mot and manor suggested a long list of repairs that i duely stumped up for. About a month after the service, my car developed a misfire in cylinder 3. I had to get the RAC out who looked at the ignition coil, leads and spark plugs. Upon removing my spark plugs he was very surprised when I had said they were recently changed at a service, because they had obviously been in there for at least 50k. The ignition leads were also corroded onto the plugs and had to be replaced as they disintegrated when removed. After this, I had my doubts about what work had actually been done by manor garage and dont think my air oil filter was changed either as it looked old, dusty and scratched. At my next mot (different (better) garage) my car failed for binding brakes. They were also surprised when I had told them manor had supposedly changed all 4 disc and pads, as this did not appear to be the case either. I will never go there again, and if you do you should check to see that what you are paying is done and to a good standard. They are also very expensive compared to other local garages. Beware

Visited With

My vehicle

Visited In

Jan 2020

Cost

£500-£1000

Duration

5-9 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Online booking

Good Points

Nothing

Bad Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Exceptional service and knowledge"

By Adam mcneill, 24 March 2019

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Exceptional garage with great staff and customer service!

Visited With

My vehicle

Visited In

Mar 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Staff, knowledge, price

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Family run, honest garage I return to Time and time again. "

By Anonymous, 29 November 2018

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Honest advice, didn't push for the repair but guided me to a sensible decision. Prompt service. Advise about the cost and duration of work. Trustworthy garage. Been a customer withthe team/garage here for about 7years now.

Visited With

My vehicle

Visited In

Nov 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Efficient, accomadating at short notice where they can, they value my service and don't rip me off

Bad Points

Nkthing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good garage - fast puncture repair."

By Anonymous, 20 February 2018

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I had a screw in my tyre. I just turned up and they fixed it straight away and it was Saturday afternoon! They did a great job.

Visited With

My vehicle

Visited In

Jan 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Staff were great

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"dishonest"

By Anonymous, 9 February 2018

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I attended yesterday as I thought i had a faulty battery , they changed it , I did say this garage is known for over charging to the receptionist but she told me that they are competivive . I had a bad experience over 10 years ago here but as it was close to my work I went over to see them. I had the battery changed and they told me that it may need further investigation and said that it could be something to do with the throttle , which is a big and costly job , the problem with the car hadnt gone away , it was still the same. My car didnt go at all in the morning and I called the AA. he was very helpful, I told him what the young man at the garage had said , he said it was nonsense it was just an ignition button , a simple thing , he asked what garage was this and I told him. he wasnt impressed as i wasnt he said that would have cost a lot of money for nothing. I took it to my usual garage today their labour is £45 an hour much cheaper than manor.I cant help but feel it sounded like a bit of a con to me as I wouldnt have known any different , the young man was very polite but I would have been paying a lot of money for nothing . I cannot trust this garage and would not retun . would not recommend

Visited In

Feb 2018

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"In the process of complaining"

By Jostroby, 12 September 2015

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I'm currently unsure whether to use this garage ever again. Audi in for service and fault with front passenger wheel. Car was in for 2 days, which was due to delay of parts and work carried out did not fix the problem as a tyre was fitted to a wheel not associated with the fault identified as an hour after I had the car back the fault reoccurred. So brought the car back in and fault was correctly identified. However 4 hour delay between car being brought in at 0830hrs and phone call at 1230hrs to me to tell me what the fault was. Work on the car began 45mins after that as the garage were waiting for parts and the repair took 1.7hrs. I expected that I would have had the car back by lunchtime. I received the car at 1530hrs. The car was returned to me unwashed and not valeted, which is part of the services of the garage. No apology given for delays and mistakes made.

Visited In

Sep 2015

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, quick and competent, and try hard to help you understand what work your car needs and why it's necessary."

By Anonymous, 27 June 2013

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An off-shoot of John Brooke's renowned and popular Crane Bank Garage in Chester that won a Telegraph Business Award some years ago. The attention to detail and good customer service, just like the Crane Bank model, are what keep me coming back year after year. Don't expect fancy premises, but they have just replaced the venerable leather sofa in the waiting area!

Visited In

Jun 2013

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

John Roberts, Llay Wrexham

Read More

Port Tyres, Ellesmere Port

Read More

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