Halliwell Jones Chester BMW

Buying the car was a great experience. Since then, no one replies to emails, no one phones back when they say they will and if you complain it gets escalated to more senior people who don't reply to emails. If you want a mini do get one but I'd be exceptionally wary of buying any service that requires you to interact with them once it has been driven off the forecourt. Before deciding to write this I: Phoned asking to book my car in for a valet. I was told they weren't sure if they did the valets they told me I was entitled to when I bought the car but would check and call me back. They never called back. I emailed after I'd scratched the boot of the car. I received a reply to say they'd be in contact in 4 hours. They never did. When the car was due a service I let mini know about my previous 2 experiences. I was told the free valets were "just a wash and vac" giving the impression that it was OK to miss out on them because they were a bit crap. I complained and a very nice man apologised, offered money off the service and said he'd make sure did what they said from now on. I emailed to book it in. I never got a reply. Great car, woeful aftercare. Date of experience: 13 February 2023 Edit

Gross negligence resulting in potential fatalities. I took my 2014 BMW M6 here for a brake fluid service a couple of weeks ago. Two days after receiving the car back the braking and traction control warning lights popped up. I called them and told them about the faults showing and they said they would call me back to book the car back in to check over it (I assumed this was an electronic fault). They never called. The next day my brakes failed and my girlfriend and I were almost involved in a high speed collision. After being towed to a garage it turns out that this service centre had FORGOTTEN TO CLOSE THE BRAKE CALLIPER NIPPLES. My car alloys were covered in brake fluid and beginning to strip paint as a result. They are refusing to even refund me for this service (let alone 4 new alloys costing £10k+) so I am having to dispute the transaction with my bank whilst proceeding with a law suit against this establishment for gross negligence nearly causing a fatal collision.

Gross negligence resulting in potential fatalities. I took my 2014 BMW M6 here for a brake fluid service a couple of weeks ago. Two days after receiving the car back the braking and traction control warning lights popped up. I called them and told them about the faults showing and they said they would call me back to book the car back in to check over it (I assumed this was an electronic fault). They never called. The next day my brakes failed and my girlfriend and I were almost involved in a high speed collision. After being towed to a garage it turns out that this service centre had FORGOTTEN TO CLOSE THE BRAKE CALLIPER NIPPLES. My car alloys were covered in brake fluid and beginning to strip paint as a result. They are refusing to even refund me for this service (let alone 4 new alloys costing £10k+) so I am having to dispute the transaction with my bank whilst proceeding with a law suit against this establishment for gross negligence nearly causing a fatal collision.