Underwoods Of Colchester

Ranked #80 of 179 in Essex

Services: MOT, Servicing, Tyres, Exhausts

2 Auto Way Severalls Industrial Park

COLCHESTER

Colchestershire

CO4 9HS

Call 01206 844422

Reviews

Add A Review


"Waited nearly a month to get an appointment and then they couldn't complete the work so had to go elsewhere."

By albuster, 10 April 2018

Read More

I used Underwoods a number of times when they were the franchised dealer for Peugeot. Thank goodness they dropped the franchise and this has now gone to Roy Tolley who are absolutely superb. The staff were not particularly helpful at Underwoods and if you asked them anything vaguely technical such as "what is the minimum depth for brake pads" they brushed it off with waffle around how long before I would need new pads and could not tell me why one had worn more than the other on the rear. Apparently it was "the way I braked". I'm not sure how differently I could put my foot on the brake and with 45k miles now on the car and the original front pads still with plenty of wear to go, I'm not so sure my braking is in question. During the most recent visit they helpfully charged me for a diagnosis but couldn't carry out the repair on my light sensor because they lost the franchise for Peugeot a few days later despite me having to wait nearly a month for the appointment. When I took the car to Roy Tolleys they discovered Underwoods hadn't checked and carried out a service bulletin they should have done despite charging me a diagnosis fee. Luckily Roy Tolley waived any further charges to make up for Underwoods incompetence. I really can't see how they have been so highly recommended on here and goodness help anyone now buying a Skoda from them. You had better pray it never needs servicing or repairs and best get your appointment booked now.

Visited With

My vehicle

Visited In

Oct 2017

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Good Points

Very little but they were the nearest franchised dealer at the time.

Bad Points

Always had to wait an eternity for an appointment, they were unhelpful and most of the time completely clueless.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Clean and Pleasant Surroundings plus Excellent Facilities for Customers"

By Anonymous, 2 March 2018

Read More

From the time I made the booking for my vehicles MOT and its yearly sevice, I encountered nothing but consideration, courtesy and kindness from the reception and operational staff who were both knowledgeable and very helpful - have booked again for April 2018

Visited With

My vehicle

Visited In

Apr 2017

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Totally Professional in all areas

Bad Points

Found nothing to dislike

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"excellent and professional service from sales to service dept. very clean and a non pushy atmosphere"

By Michael Jackson, 20 May 2011

Read More

hi bought a skoda yeti from skoda underwoods in colchester the salesman was excellent but not only that when i serviced my skoda fabia 2002 the service was great and the coffee too we are going to buy our next skoda again and again

Visited In

May 2011

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Simply Serviced

Read More

Bentley Auto & Tyre Centre, Great Bentley

Read More

Your Review of Underwoods Of Colchester

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields