Gilesgate Autocare, Hexham

Fantastic customer service. Very quick and fair priced. Could not fault a single thing about them.

I have dealt with over two dozen vehicle service shops in my life over the past 25+years (from Canada. How lucky I am to find Gilesgate for my first UK experience!). Usually, there is a compromise on some part of the full experience. Maybe the mechanic is not personable, or maybe it is a little expensive, but at Gilesgate you get the best of everything. The reviews for Gilesgate say it all. Chris has a thing or two to teach many Doctors regarding bedside manner. Excellent value. Excellent service. From day one it felt as though I was treated as a long time friend and customer.

Very happy with the service I have received on my BMW. Quailty workmanship & great customer service!

Took my Subaru Outback in for extensive work - head gaskets, full service, all fluids, wheel bearings, suspension parts, brake calipers etc etc etc basically a "fix everything that needs fixing" visit, Chris was totally transparent in what needed done and put it all in writing in an email with individual costs and options etc. It was of course a sizable bill (due to the work carried out, totally my choice) but i feel that i got value for money, my car now drives as new, these guys are better in every way than main dealers, My previous car was a Lexus and Gilesgate put Lexus dealer to shame with their customer service (not an easy thing to do) and of course their pricing. Spot On. Most Highly recommended.

Dropped in for a brake light bulb, and advice how to dismantle the rear light cluster - they changed it there and then, 2 minutes work

Some much needed brake repairs to my Forester were completed really quickly and efficiently. There was a lot needed fixing, so it was never going to be cheap, but I feel I was charged the best price possible under the circumstances. A few days later I was driving the car across the Bealach na Ba pass to Applecross fully confident that the brakes were professionally serviced. I've never been disappointed by this garage.

Do a good job on both of our cars. Strongly recommend

Problems with my Toyota Yaris were diagnosed and repaired very much to my satisfaction. I never get the feeling here that I get at other garages of being 'fobbed off'. The owner always takes time to explain what work is needed. All in all I'm very happy with the service here.

This garage both services and repairs my Mercedes and my wife's Honda - and a great job they do too. Why on earth would we take our cars to a main dealer and pay almost double? Its a no brainer. Best of luck to the people at Gilesgate.

Find this garage very friendly and as a woman this is important as everything is explained well and done honestly (no unnecessary work recommended). Never had any problems following work done and find the prices very reasonable. Would recommend to anyone

Subaru abandoned it's customer base in Hexham. Two of Subaru's mechanics carried on with vehicle servicing so as not to let down the loyal customers and now do an even better job as they are not tied by Subaru's restrictions. My car just keeps getting better all the time. Chris and Paul are doing a great job and I hope they continue to get more custom. Yours R.Swann

I have had a number of cars looked after and fixed by these guys over the years. I can honestly say that they have never let me down. There have been occasions where we've had "last minute traumas" before holidays, and Chris would always say "bring it straight in, we'll see what we can do". These days, in many garages/dealerships "customer service" seems to translate to leather sofas, televisions, glossy magazines and coffee machines - regardless of what happens to the car. At Gilesgate Autocare, they simply do their best to service or fix my car, and keep me informed of whats happening. I wouldn't take my car anywhere else.

When SUBARU abandoned it's customers in Hexham two of their mechanics set up shop to carry on servicing Subaru and other makes of car. They have called themselves GILESGATE AUTOCARE Much to my relief they have proved to be even better than when they worked within Subaru's confines. Nothing is too much trouble and they can do a lot more than they were allowed to. Such as fit tyres and find you better windscreen wipers etc. So from being bitterly disappointed I am now an extremely happy bunny. R.Swann

I can only echo the sentiments of the previous review. Excellent service and advice on the many occasions we've used this garage. They're fully trained Subaru specialists so are an obvious choice for our Forester. However over the years they've provided great service to our other various cars as diverse as an Alfa Spider, Mazda MX5 and a Toyota Corrolla, so don't assume their skills are restricted to Subaru. I really can't praise them highly enough. Top guys and very highly recommended.

To my dismay my Subaru dealership has gone from Hexham. But two of their best mechanics have taken over the repair work and are doing an even better job of what was a very good service. They have just done an insurance repair, serviced and got my car through the M.O.T. and done some remedial work to bring the car up to as new. All their work has been excellent they have been courteous and helpful giving first class advice and where it is possible are prepared to use cheaper parts that do not compromise safety. My car which was running well now runs like a dream. I wish them well. R.Swann