Burton Motors Ltd, Halesowen

Ranked #1 of 156 in West Midlands

Services: Tyres, Exhausts, MOT, Servicing

Harvey Works Shelah Road

HALESOWEN

West Midlands

B63 3PG

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"The best garage in the West Midlands."

By Martin Leigh, 12 July 2018

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Burton Motors is the sort of garage that imagination suggests does not exist any more: small, personal, highly-skilled, honest, and friendly. They do exactly what's needed and no more, they explain the work with clarity and patience, and invariably go above and beyond to help and accommodate. We trust our cars to no-one else, and recommend Burton Motors to everyone.

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"Great value for best quality tyres."

By Anonymous, 3 May 2018

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Only needed tyres this visit but as always at Burtons Motors you can feel confident in the honesty, customer service and price and every customer is treated as valued and special.

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"first class service , honest and resonable charges"

By mr lyn blackham, 3 January 2018

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Our bmw 325ci went in to this garage for mot, it failed, but was repaired quickly and at a reasonable cost Delighted with the service provided. I would strongly recommend this garage. My thanks to everyone there. absolutely brilliant.

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"Completely honest!!even collect my car as I'm disabled"

By John phipps, 7 September 2017

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Wonder ful service and completely honest .but not the cheapest

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"Reliable and excellent customer service"

By Anonymous, 15 November 2016

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Booked me in the next morning even though they were fully booked. They did a diagnostic check and telephoned me to tell me the problem and the cost to fix. Great customer service too...Burton Motors even arranged to pick me up from home so I didn't have to pay for a taxi to collect my car. Nice job!" HIGHLY RECOMMENDED.

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"Honest and Transparent"

By Suleaiman Ismail, 15 August 2016

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Although I didn't end up using Burton Motors for my Jeep service they responded to my email regarding price within 2 hours. The quote was broken down item by item and very thorough. This is the sign of transparency and honesty which is commendable. Had a family friend not offered to service my car I would have definitely used Burton Motors. He assured me that their quote was very good. If I have any motoring issues I will definitely be in touch again as he has packed up his business now.

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"Excellent Customer Service"

By Vasight, 16 February 2016

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We have a small fleet of Vans and Cars which Burton Motors look after for us, they do our Yearly Servicing and MOT as well as more extensive work when required. We have used Burton Motors for around 5 years now and will continue to do so in the future. Julie and the Team are a credit to the industry and we have no hesitation in recommending them to others.

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"Exceptional service in all areas of MOT,Servicing,Repairs and Performance. "

By Pauls Executive Travel, 25 August 2015

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Following theft of my catalytic converter, I received a prompt, professional service from Burton Motors, the staff provided exceptional advice and speedy correspondence with my insurance company with respect to quotes, photographic evidence and invoicing. The work was carried out promptly and further advice was given on security options, ordering parts and fitting a catalytic converter alarm system.The staff provided reassurance and support in a difficult time following the theft and the disturbance this created and I would highly recommend Burton Motors for their wonderful service. I would like to thank all staff for their help and professionalism in all areas of work and customer service.

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"Excellent and speedy service"

By Anonymous, 2 February 2015

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We have been meaning to write this review since using Burton motors in 2014. Knowing nothing about second hand cars or garages ( we normally use dealerships) we read many reviews and found Burton motors. We purchased a second hand car for our son, Julie gave us honest sound advice, she had the car checked over for us prior to purchase. Our son has since returned for a winter check and mot and last week had a mishap in the ice, Julie advised us to take the car to her in the morning, it was repaired and ready for collection at 14.30 the same day. What a great service ! Julie and her team have a customer for life. We Would not hesitate to recommend her to family and friends. From Tom, Jenny and Nigel Bradley

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"Excellent in every way."

By Anonymous, 6 November 2014

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I first used Burton Motors in August when my Volvo S70 was due an MOT test. At the time I was having to do a daily hospital visit to a relative, a round trip of some 40 miles, so a reliable car was very important. Then the clutch failed and gear changing was a real problem. Julie, the owner of Burton Motors, took charge sorting out the MOT problems within a couple of days and then obtaining a new clutch which was fitted within 48 hours. The level of customer service is outstanding and manages to be both friendly and professional at the same time. No technical jargon or condescending manner towards women drivers here! Today I have been back for the car to have a Winter Check and discovered the battery needed to be replaced and a tyre was beginning to crack. New battery fitted and tyres switched there and then. I now have complete confidence in the Volvo for winter driving. I also now have complete confidence in Burton Motors and in Julie and her team. The quality of the work is excellent, the prices are very fair, and I won't be taking my car anywhere else. Highly recommended to anyone in the West Midlands area. I am so pleased to have found Burton Motors and just wish I had known about them years ago.

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"Not the cheapest but definitely one of the best"

By Lamplight, 4 November 2014

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Lexus IS200 03plate needed MOT and full service. It was running OK or so I thought. It passed MOT no problem, a phone call within an hour from manageress Julie B confirmed this. The service through up a battery problem which didn't surprise me as I don't believe it had ever been changed. So new battery fitted. Top up needed in overflow radiator bottle as it was empty (hadn't known where the level could be checked but kindly shown by Dan (hope I've got your name correct) Level topped up and advised to keep an eye on level. Will do ! Got in car, started it and it sounded like a different motor. Not only sounded but drove like one to. So grateful to all at Burton's for the great work and kind attention. I will return. Highly Recommended no matter what make you have.

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"trustworthy"

By 4444, 17 October 2014

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I own an old car , i decided to go to this garage after reading a lot of good reviews and although the cost of the mot itself was a bit more expensive than lots of places nearer to my home i thought it may be worth it . I was NOT DISSAPOINTED !! , Julie ( the owner ) is honest straightforward and helpful , you can watch the mechanics doing your mot , when they had finished mine, the mechanic came into the office ( where i had been given a nice cup of tea) and spoke to Julie in front of me and explained what my car had failed on , none of the usual talking in a corner and then coming to the customer , i had the work done the same day and one of the mechanics even went and got me a part from the scrapyard to save me some money , when the car was mot`ed the mechanic came to my home and picked me up , my old car has 12 months mot and is driving much better ( because of some of the things done ) , these people are honest , straight forward , friendly and trustworthy , i will never go anywhere else in the future , 10 out of 10 .

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"A garage that quite simply offers excellent customer service! "

By Anonymous, 8 September 2014

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Have been using Burton Motors Ltd for many years and for very good reason. I can honestly say Julie and her team truly know the meaning of customer service and indeed customer retention. Whether it be a normal routine repair or exploring and fixing ‘that strange clunking sound’ they always ensure the job is conducted in an efficient, trustworthy and hassle free manner. I would highly recommend Burton Motors Ltd and congratulate them on their success thus far.

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"Trustworthy!"

By Anonymous, 27 August 2014

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I run an eight-year old car mainly because I can't afford a new one. This means that things are bound to go wrong and in that case I want a. an expert opinion on the problem and the solution, b. the work done well and at a fair price and c. get it sorted quickly. I have used Burton Motors for servicing, MOTs and repairs for three years now and they have always delivered on all three counts. The quality of the work is faultless, the pricing is very fair (especially because I trust them to only do what needs doing) and they have worked hard to fit me in to suit my timetable. Most recently they have also solved two fairly big problems that a so-called 'specialist' had made a mess of. Bottom line: Julie and her staff have performed to the stage that I don't even think about taking my car anywhere else. Highly recommended!

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"Friendly professional super knowledgeable a very rare find in the motor repair trade."

By Vwbones, 25 May 2014

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As a keen motorist and a adequate home mechanic I have forever searched for a honest no Bull trustworthy garage. Although I am more than happy to carry out my own servicing when it comes to MOT time as we all know we need a honest ear. I have herd all the guff under sun that my car has this wrong and that wrong even to the point a garage in my way back past tried to fail my car on wrong grade spark plugs being fitted. Never heard anything like it in my life.. Needless to say I am very guarded when it comes to handing my car over to a new garage which I did with Burton motors. I have a VW nearly twenty five years old which in itself brings pretty consistent maintenance. MOT time came around this year so I googled a local garage and came up with Burton motors.. A few words .. Why the hell didn't I find them twenty years ago .. Great people .. Great work.. First class communication.. Super integrity .. I could go on but I am sure you get my drift.. Bloody excellent .... USE THEM you will not be disappointed. Thank you Julie and your team :-) keep on doing what your doing .. Because you do it SO we'

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"Professional, friendly and genuine"

By Anonymous, 4 May 2014

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I first used the garage in February for an MOT and found Julie and her team to be so helpful and friendly. A couple of weeks ago, I had a mis-hap and called the garage for some advice and guidance. Fortunately for me, Dan answered the phone and told me to pop round and he would take a look at my mis-hap! Within seconds of calling at the garage, Dan was able to fix my mis-hap and I was able to drive home relieved that I did not have to admit to my "blonde moment" at reversing!!I would recommend Burton Motors to all "girly" drivers who can find going to the garage an intimidating experience.

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"Sensational"

By TheFox, 16 April 2014

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I have been using Burton Motors for the last 4 years after being recommend to them by a friend and wouldn't go anywhere else now. They always go that extra mile with a smile and both my vehicles run like a dream thanks to them. I wouldn't hesitate to recommend Burton Motors to anyone - they are the best!

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"Friendly,honest and value for money."

By NOIGE, 18 March 2014

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My son changed his car early in 2014 and after a couple of weeks a warning light kept coming on, he had bought the car from a garage with a good reputation but a distance away so tried a well known garage brand with lots of outlets to find the problem. After going in two different locations and each one telling him his car had a different problem, one saying cylinder head gasket. He got the car to Burton Motors where the guys checked it over to find there diagnosis was that he had a great buy and 10 mins the following morning changed a sensor and he now has reassured driving. Burton Motors have saved him a pocket of money by not listening to the high street chain garages. Many thanks to the great team at Burton Motors.

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"Great garage very thorough and the staff are very professional "

By Anonymous, 25 January 2014

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I have used burton motors a few times now to do my mot's because it was local. But after going there and meeting the staff I now send my daughter there as well, as she is a new driver and the staff at burton motors are honest and I feel my daughter is well looked after and the work done is not overpriced. Great job A+++++++++++

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"An excellent garage offering outstanding service every time."

By Julie B, 15 January 2014

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Just returned from Burton Motors after having several repairs done to our old Audi following an MOT failure. Yet again, we received excellent, friendly service from Julie and her team. We have been using Burton Motors for well over twenty years now and would not consider going anywhere else. If you are looking for honest, reliable and friendly service, Burton Motors is THE place to go. I promise you will not be disappointed.

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"Outstanding Service at a Low Price by Friendly, Trustworthy, Knowledgable People."

By Mondeoowner, 28 October 2013

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1) I was changing brake pads in preparation for a holiday when I found myself with a leaking calliper. Burton Motors agreed to resolve the issue at very short notice in time for the holiday. On the day I was struggling to put the car back together to drive it to them. Julie at Burton Motors rang round to try to get a lorry to bring my car in and when this was not possible sent out two technicians to assist me on the drive who arrived very promptly. They also took the time to explain to me how they had succeeded where I hadn’t and answered some other questions that I had about working on the brakes. Although mentioned on the bill they did not really charge for the home visit, the price for the whole lot (emergency call out to drive, assist in getting good calliper back on, diagnose plus parts and labour for fitting new calliper on the other side) £172. I think that is outstanding value. Finally I was saved a walk and/or bus journey to collect the car as it was delivered to me when the work was completed. 2) On return from holiday exhaust was blowing badly. Burton Motors examined and warned pipe in danger of falling in two. Took me under the car to see for myself. At first it appeared the two sections that needed replacing were main dealer parts only and the Subaru cost was far above what I had budgeted for consumables like an exhaust. Dan at Burton Motors searched the internet and suggested it might be possible to get aftermarket parts that way. I tried and could not locate anything so BM tried for me. BM ordered one and entered into discussion with vendor. Finally advised could not source outside of main dealer. I tried to pay BM for their time (as they had obviously spent a significant amount of it looking) but was politely refused. BM suggested a bespoke stainless steel system might be far cheaper (it was) and advised of two local places, one of which a friend of theirs had used successfully. Julie at BM followed up with yet another phone call to ask how I had got on. Total cost from Burton Motors nil. Two sections of MS exhaust from Subaru quote parts only was c£670. Two sections of SS exhaust including fitting and VAT from LTC Brierley Hill £250. Saving in excess of £420. On top of all this they are really nice people who are very easy to talk to. Based upon my experience I could not recommend this garage highly enough; exceptional service, Burton Motors really want to help the customer, cheap prices, friendly and knowledgeable people.

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"You will always get honesty from start to finish and a great job at a reasonable price"

By NOIGE, 1 October 2013

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When you know nothing about what goes on under a bonnet of a car, you rely on the professionalism of a garage. The staff at Burton Motors headed up by Julie Burt gives the best customer service I have experienced at any business let alone a garage. They are attentive, keep you informed at every stage, reliable, reasonably priced and above all honest. I have recommended Julie and team to many family and friends and I have never heard a negative comment. If you have had a bad experience and are wary, you will find Burton Motors the garage to give you a long term partner to look after your vehicle.

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"Excellent service at reasonable cost"

By Woodcote, 30 September 2013

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I have used Burton Motors for come twenty years and always found them to provide excellent service. However they excelled themselves on Saturday morning. My wife had visited the local park with our dogs. On arriving home she told me that the exhaust tail pipe was rattling. This was at 10.00 am. I phoned Burton Motors and took the car down for inspection. By 11.45 am the car had been fitted with a new rubber suspension mount, I had paid the £20.00 invoice, and my wife was mobile again.

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"Tradesmen (and woman) you can trust."

By Anonymous, 27 June 2013

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Burton were recommended when my car broke down but I was given the wrong phone number. Consequently my car was recovered there before I spoke to them. Despite this, the parts were already ordered and the cost broken down by the time I obtained the correct phone number. The repair was very quick and reasonably priced. they explained what had gone wrong and recommended further safety work with no pressure or obligation. I have recommended them to friends already.

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"Fantastic customer service"

By Anonymous, 22 June 2013

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I have been using Julie's garage now for over 15 years now and have always had the same high level of service. She knows what she is talking about and explains it in a way you can understand. Nothing is too much trouble and everyone is treated the same. Totally trustworthy and reliable. No hesitation in recommending this garage.

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"Do not bother using any other garage satisfaction guaranteed."

By Anonymous, 21 June 2013

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Have used Burton Motors for the past 10 years or more, both for my own car my wife's car and 3 other relatives we all would recommend every aspect of quality, honesty and first class friendly service. No detail left out however small, serviced parts are there for your inspection and a collection and delivery service to boot. You cannot go wrong.

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"excellent"

By fryatts, 20 June 2013

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Been using burton motors for about 4 years now. There is hardly a job they cannot do. All the latest equipment. They will always help you out. They always do what they say they will do,good value for money. They always offer you back the old parts. Julie even gave me a lift in to halesowen one day highly recommended staff are helpful and friendly

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"Excellent garage - 100% trustworthy!"

By JackieN, 20 June 2013

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After enduring countless rip-off garages I was having to use a trusted garage some 20 miles away to do all the repairs on my car. So when a number of my work colleagues recommended Burton Motors a five minute drive from my office I was hopeful that at long last I had a local garage I could trust. Burton Motors are an absolute gem - they are friendly, keep you informed every step of the way and are very fair on prices. I trust them implicitly and have no hesitation in recommending them to anyone else.

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"FANTASTIC - Honest, reliable and worth EVERY PENNY!"

By NancyF, 20 May 2013

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Went to Burton Motors, following an MOT failure in February - my MOT was carried out by a well-known Nissan dealer in the area, where my last 3 cars have been serviced/MOTed for years. This time, however, they were quoting an extortionate amount for a suspension arm and bush (some parts of which I'd never even heard of!). A good friend recommended that I seek both a second opinion and a quote for the repairs from Burton Motors. My husband spoke to Julie Burt, who was exceedingly helpful and lovely, then I took the car down and had everything explained while the car was inspected there and then. The work was quoted at a third of the price quoted by the dealer (since my experience, I've heard of so many people being ripped of by dealerships!) and the work was completed quickly and without fuss, enabling me to get the car through its MOT. They have also since done my brakes and I won't be going anywhere else in future! Hopefully if more of us do this, then the dealerships will realise they are losing out. Thanks Julie & Co - you have gone above and beyond to help me and it certainly hasn't gone unnoticed - will recommend to everyone! NancyF Halesowen

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"Excellent, honest, relable service."

By Julie B, 10 December 2012

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We have used Burton Motors for well over 20years and have always experienced excellent, friendly service. We have reccomended them to many people over the years without hesitation. As a lady driver I feel very comfortable there and not at all intimidated. Julie and her team are always friendly and happy to give advice. I would urge anyone to give Burton Motors a try. You will not be disappointed!

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"Old fashioned good honest service."

By Anonymous, 22 November 2012

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We've used Burton Motors for 6 years now; the service is friendly, efficient and honest. The standard of work is consistently good. All old car parts are kept in case you want to see them. When taking the car in for service, they order in all the parts you might need, then return those not used, so no having to go back. We wouldn't consider going anywhere else and happy to recommend to everyone, Verona Barnes

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"The service they provide is second to none, totally reliable and efficient, they go the extra mile!"

By KarenD Halesowen, 23 May 2012

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We have used Burton Motors for several years and they have always been great. Julie who owns it treats all her customers extremely well and ensure that all repairs and services are explained. They are very reasonably priced and nothing is too much trouble. We have 3 cars and take them all there for servicing, MOTS etc.

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"HONEST and FRIENDLY"

By NOIGE, 17 May 2012

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The team at Burton Motors headed by Julie Burt will always keep you well informed at every stage whilst your car is in their care. You will only get an honest assessment of what your car needs and at what cost. Julie cares about every customer and every job her team perform on your vehicle, it's her reputation that has been built up over 30 years that keeps bringing customers back throughout the years. Dan, Carl and Elliot in the workshop have a vast wealth of knowledge about all makes of cars and are capable of finding and fixing every problem. With Julie or Lorraine answering the phones they will give you the upmost confidence that they can MOT, service, repair or supply your new tyres for your vehicle. Burton Motors has looked after my families and my cars for over twenty years now and I have recommended them many times with total confidence.

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"Honest and totaly trustworthy!"

By Formula1, 14 May 2012

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Julie and her staff, are truly fantastic, nothing is too much trouble. They are friendly and helpful and always carry out work to an extremely high standard. Your old parts are kept for you to see, so you can see for yourself exactly why they have been replaced - I do not need to look as I trust them whole heartedly! Nothing is done to your vehicle without your prior consent - I really could not ask for more, that is why I Highly Recommend Burton Motors Ltd to everyone.

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"Honest, trustworthy and efficient"

By woman43, 11 May 2012

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I would highly recommend using Burton Motors. They were recommended to me by a neighbour. I have used them many times for servicing, repairs and M.O.T. testing. Service is always very good and I have no doubt that any works carried out are genuinely necessary. I always try to support local businesses. Give them a try!

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"An honest business still run by its owner"

By CaptainBlack, 21 April 2012

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This is a geneuinely cost-effective local business that is run, unusually these days, by its owner. They can be relied upon for straightforward advice and prompt and efficient service. Highly recommended.

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