Polesworth Garage Ltd

This company refused to follow BEST PRACTICE repair costing my elderly parents money . The car was significantly overpriced but we went along with the purchase thinking we would get a good car ! WRONG !

My car was in for its first major service , the car should have been collected from my work between 8-9.15 the only issue I had was checking they were coming to collect as it was out the time frame . Car was collected I had a photo and work sheet emailed to me , a call to see if I wanted new wipers fitted . Car was returned to me for 4 looking beautiful & clean . Spot on

Resolving issues I'm amazed at how Polesworth Garage monumentally fail regarding customer service. Do they even check their reviews? Is any action taken? Having purchased a vehicle from them, it was agreed that the timing belts were to be replaced so would require booking back in at their service centre. After dropping the car with them and explaining to the service receptionist a fault had developed in the instrument cluster, I was assured they would be straight on it. After a full week of no contact, I called the service centre to be told my car had not even been looked at. I was given shirty responses.to my questions and excuses that as someone in the motor trade, were totally implausible. A further week of waiting and no phone call resulted in my calling again to be more attitude and it was clear the service department couldn't care less. In short, the car was returned to me after a MONTH. Totally unacceptable for what should have been a simple job. Even the driver returning my vehicle gave me attitude, complaining in an unprofessional manner about the 'f**cking roads' where I live. There was no follow up..., No phone call to check everything was satisfactory..... No sweeteners..... Nothing. Just empty assurances that my complaint has been escalated to the MD who must be hiding in the same place as the Service Manager, as neither have made contact. Such a shame that simple communications and better attitude would have made so much difference.

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Took Range Rover in for oil and filter sump plug was left loose and poured oil all over my drive! They wouldn’t even pay for the cleaning of my drive!

on complaining to polesworth garage they took the car in and have said they will fix it and have been super helpful which i am really delighted about, since complaining they have called me near on every day to update me, i cannot fault how they have responded, my overall opinion of them has gone from 1 star across the board to 4star overall with some 5 stars