Murray Skoda

I'm not normally one to publicly complain, so this is a rare type of review for me, but I have never had such a poor experience with a car dealership before. Murray Skoda replaced my tyres without informing me that the new tyres were of poor quality and safety, and not suitable for me. David Briscoe, service manager, was unhelpful and rude in dealing with me, insisting I was lying about what I was told, even though he wasn't there and so couldn't know. Escalating the issue to Kevin Murray, managing director, was no help as he just went along with what he was told by the service manager who wasn't present at the time. Mr Murray was unwilling to help, but also unable to detail why he believes his company aren't responsible for the problem they have caused me...a disappointing lack of clarity and customer care from the top! The lack of willingness to put right a problem they have caused has cost me an unnecessary £220, as I replaced the tyres myself with much safer ones a few days later. A dealership representing a brand like Skoda should be willing to admit when a mistake is made and put it right for the customer. If they had done this there would have only been minor inconvenience. Instead their lack of accountability and honesty in refusing to put the issue right has wasted so much of my time, has cost me an entire set of new tyres unnecessarily, and has set Murray Skoda as a poor representative of the values of the Skoda brand. The website makes a point of being family owned, and on this occasion they have definitely been covering each other's backs rather than looking out for the customer!