Grierson And Graham Ltd
Ranked #232 of 440 in Scotland
Services: MOT, Servicing, Tyres, Exhausts
365 Annan Road
DUMFRIES
DG1 3JR
Call 01387 253405
Reviews
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"Customer Service unfriendly and unskilled in customer care; car was left with oil foot prints on the inside sill of the car, and glove compartment contents tipped out on the floor; looked like it had been burgled! The right headlight also had ACID dripped on it!e"
By Harry Moorehead, 2 August 2022
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AVOID this Honda agent as all they're interested in is your money; Total lack of respect both in Customer Services management and Engineering dept. They weren't even willing to clean my car following the front Brake Servicing! Ordered Parts that were NOT present at the Brake Service, and they stated hadn't been ordered, even though I have a Text from Karen, that they HAD been ordered!
Visited With
My vehicleVisited In
Aug 2022Cost
£100-£500Duration
1-5 hoursVisited For
ServicingGood Points
new cars on displayBad Points
Bad Customer service and poor service engineers respect for your car. Failed to reply to my text and email about this compliant!Expertise
Quality of Service
Speed
Helpfulness
Value for Money
"Bad stain on the Honda name"
By leslie norris, 9 June 2022
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Viewed a car by photos, they hid the damaged alloy by turning the wheel into the arch, didnt notice on pick up. Told them next day, they politely said go away not interested, you viewed. Very bad attitude for a 20k car, I hope customers take care. I had reserved the car a week earlier, they where still working on it when I arrived !!!
Visited With
My vehicleVisited In
Jun 2022Cost
£1000 plusDuration
1-5 hoursVisited For
Buy a carGood Points
PoliteBad Points
Unreasonable, poor serviceExpertise
Quality of Service
Speed
Helpfulness
Value for Money
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