Hodgson Mazda

Ranked #39 of 73 in Tyne & Wear

Services: MOT, Servicing, Tyres, Exhausts

Pentagon House Silverlink

WALLSEND

Tyne and Wear

NE28 9ND

Call 0191 295 0101

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"Typical of the very worst of main dealer servicing."

By John Wood MBKS, 26 November 2019

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I've enjoyed the experience of driving the Toyota Hybrid so far (2015-19) The lack of choice when it comes to servicing is much to the advantage of the few garages that are equipped - and they know it! Here in the Tyneside area, the choice is Hodgsons, or travel a huge distance. They don't even use a dedicated station for Hybrid Air/Con risking the serious consequences of PAG oil contamination.

Visited With

My vehicle

Visited In

Jul 2019

Cost

Up to £100

Duration

1-5 hours

Good Points

Very little really. Reception staff are friendly enough.

Bad Points

Overcharging, patronising, and ultimately dissmissive / pugnacious when faced with facts.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent in every respect"

By Anonymous, 1 March 2018

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Apart from above this garage goes extra mile in all respects. You are one of the 'family'. Apart from when service is required if I have any query there is always someone there to answer it & during year between services they are always quite happy to check fluid levels

Visited With

My vehicle

Visited In

Jan 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Speed& efficiency together with transport home & picking up when car ready

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Very satisfied"

By victor76, 18 May 2016

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I had my Corolla serviced for 6 years and my Prius for 3 years then i moved away. The cars were reliable so over the 9 services and MOT,s I only had 2 repairs and they sailed through the MOT,s Servicing came with free courtesy car, car wash and cleaned inside .Done on the day booked with phone call when ready. The 3 year service plan I recommend. It came with 3 services a lot cheaper than booking individually,and half price MOT.When there was a half price deal on when I got a service done ,then i got half of the half price. An excellent service department. It,s a pity I moved 150 miles away.

Visited In

May 2015

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Staff are most helpful & friendly going beyond their responsibilities as a supplier."

By Anonymous, 27 July 2014

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Windscreen on my 6months old Mazda 3 Fastback cracked and they not only assisted me in my contacts with insurance & windscreen suppliers but also lent me a car as I was going away for weekend,which was above & beyond the call of duty. As none of windscreen companies had a replacement as it is a new model they offered to order it on behalf of the windscreen company (offer refused!). My insurance then authorised me to get Hodgson's to order & arrange fitting & once again lent me a car whilst This was done. They always ensure car is returned washed after any visit. All staff go the extra mile as a matter of course to make all contact with them a pleasure.

Visited In

Jul 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Tyne Tyres, North Shields

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