Focus On: Volks Autos
For a lot of car owners, the idea of visiting a main dealer is far from appealing – bills are often bigger and service isn’t necessarily better. That’s why Lynsey and David established Volks Autos, aiming to deliver main dealer quality, but with friendly, transparent and honest service.
The Good Garage Guide review page is full of glowing recommendations from HonesJohn.co.uk users, including comments like “best garage I’ve used by far!” and “they go the extra mile to help, are flexible, friendly and so knowledgeable about every motoring matter.”
Volks Autos was established in 2008 by two former Volkswagen Group employees. Early on, Volks Autos relied on word of mouth to gain customers, but despite little marketing their reputation grew. The team has since grown to 15 members. Volks moved to larger premises in 2014, with space for up to 30 cars each day including commercial vehicles.
The garage is located in Sutton, Surrey, but many customers come from London or even as far away as the Isle of Wight. Staff don’t work on commission, so there is no pressure for them to upsell – instead they are focused on the job at hand. Volks can do anything a main dealer can, including key coding and diagnostics, using genuine Volkswagen Group equipment.
The team specialises in Volkswagen Group vehicles including Audi, SEAT and Skoda, but it can work on other marques too – one reader review commented that another garage quoted her twice as much to repair her Peugeot than Volks. Reader reviews also report that service bills are sometimes half as much as at a main dealer.
The waiting area has a clear view into the workshop, so customers can see what is happening to their vehicle, plus there is a children’s play area in reception and free coffee. For those too busy to drive in themselves, there is a free drop-off and collection service, along with a courtesy car and a courtesy van – a long wheelbase T5 transporter.
There is a dedicated ramp for commercial vehicles, rated to lift five tonnes. Volks also has specialist equipment for vans, so they can repair, service and MoT everything from the Caddy up to the Crafter. They are also happy to work take work from fleet operators and fixed pricing is available.
Rated the fifth in the Good Garage Guide overall an third in the London area, Volks is one of the most consistently well-reviewed garages in the country. You can read all of the user reviews on the Good Garage Guide page, where you can also find contact details.