Wokingham Motors, Wokingham

Avoid this company!! A great golf (so far, I haven’t had it checked myself by a 3rd party although it’s driven well for 3 months at this point). Low mileage, bodywork perfect for a 13 year old car and sturdy. Company, however, are cowboys. Car was advertised to have the cam belt recently replaced within 2000 miles. When I went to see the car, I liked it but couldn’t take it at that time because it needed booking in to replace the cam belt. Advert said it had already been done and even gave mileage. Red flag number 1, but happy at least it was being done. Car was sold as serviced. However when I got the car home I noticed the service booklet wasn’t stamped. Called and queried it, they said it had been done and I could come back, review the paperwork and get the book stamped. I returned (and I live far away) and they didn’t have any paperwork and stamped the book anyway. Red flag number 2. After 3 further weeks, the service indicator started flashing and I called complaining. They said to bring it back and they would give me “another” service for free. Too easy to offer a free service, so the original one obviously wasn’t done. On top of that, 2 days later the temperature light flashed and I had ZERO coolant in the engine. I was stranded for 2 hours at Gatwick airport waiting for someone to collect some coolant and bring to me before I could drive the car. Red flag number 3. When I took the car back for the service, (4th time travelling to this place which is extremely far away within 2.5 months after purchasing the car). Because I didn’t trust them, I asked them to extend the warranty seeing as the service had only just been done and I only wanted the 3 months to restart and he refused and was very rude. Wouldn’t talk to me, answered my questions to someone else rather than looking at me. Obviously has an issue with a woman giving him a third degree. He had the audacity to say that it’s my fault the car was taken unserviced…..because the garage called me when the cam belt was done and it was ready for collection. And he said I should have waited a few days first. Red flag number 4 They also didn’t send the new keeper information to the DVLA so I had to chase and the car wasn’t officially mine until 2.5 months after. Red flag number 5 Such a shame because it’s a lovely car but there is ZERO customer service or after care.

Sold us a car that was DANGEROUS. Apparently had an MOT. Dodgy brakes, completely rusted underneath. Even though we are covered by the distance selling regulation, are refusing to collect the car and want us to drive it back to them, even though another garage has told us not to drive the vehicle because it is a death trap. Paperwork was incorrect, for example, there was no up to date MOT, instead they had included a year old MOT DO NOT BUY A VEHICLE FROM THIS GARAGE

I wouldn’t advise anyone to buy from this company. I was sold a faulty vehicle, they took the car back to repair it and failed to do so on two occasions after keeping the car for a week each time. I then had to battle with them for weeks to get my money back and wasn’t compensated for any of the losses made through their failures. DO NOT BUY FROM THEM.

Was going to deliver to me tomor golf automatic blue was going to text account after dealing with his customer which was understandable i ring my insurance to get it insurance for tomor and all good to go ring back on why account details are texted their said two people are test driving now but it was on hold for me im so disgusted i would think twice on shopping on a car from here

I brought my car here for both a service and MOT. Great service and great value.The staff were friendly and professional throughout. They also do some really good deals on both new and used car sales. Would defiantly recommend!