Ocean Plymouth BMW

I purchased a beautiful 2 year old John Cooper Works mini clubman from Oceans Plymouth, which was in immaculate condition. After a couple of weeks we noticed the rear seats were damp. On investigation we found the void area below the boot was full of water, which did not happen over night. Oceans immediately booked it in to investigate. The lack of customer care started when my husband took the car in on my behalf due to my work commitments. The service supervisor was rude to my husband when he declined the courtesy electric mini as was not practical for our lifestyle, I will add we had assumed we would get like for like as a courtesy car. It took approximately two weeks to get the leak fixed, during this time the communication fizzled out. I rang and spoke to the service supervisor explaining the impact the delay was having on my work commitments, and was told I could collect it unfixed. I found her to be antagonistic rather than reassuring, not a good quality when dealing with a dissatisfied customer. When I finally collected the car, it had not been checked over as it was covered in bird droppings. The man in servicing washed it and parked it ready for us to drive off. On further inspection we found extensive damage to the drivers front quarter and wheel arch. The service supervisor was manager that day, she looked at the damage and said she would book it in for repair. There was no apology and we were surprised about the lack of urgency to repair the damage to a car that had immaculate body work until entrusted in their care. The way in which the Service Manager has followed up our complaint, along with a voucher to use on Oceans products, has not instilled us with the confidence to use Oceans Plymouth or recommend them to others.

I’ve had 25 yrs experience with this company and its staff. I can tell you, every yr has been a pleasure to be a customers of theirs.

I’ve had 25 yrs experience with this company and its staff. I can tell you, every yr has been a pleasure to be a customers of theirs.

I’ve had 25 yrs experience with this company and its staff. I can tell you, every yr has been a pleasure to be a customers of theirs.

I’ve been with this company for 20 + years, since I purchased my first car. It was from that first visit I quickly realised that this is the company for me. They did not let me down. Every year since my first car just got better and better. All of the people who I know have been just great and I’m proud to call them friends. The owner and now new owner have been fantastic. Put all the above together results in my view of the whole company as being Pluperfect, just Pluperfect.

My BMW Z4 is 2 years out of warranty. When the sliding roof motor failed due to water ingress from the rear light cluster, Ocean with BMW UK supplied all parts, around £1200 free of charge, only charging me £200 labour I consider this exceptional service by BMW and Ocean TH