Newton Honda Ltd

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Please don't even think about buying a used car from here. On the 7/08/2019 I bought a Nissan Juke from Newton Honda in South Croydon. The car had 28,239 miles at the time of sale. I drove it for 1800 miles and after 4 months the car started to have problems. The car engine kept cutting out when I put the gearbox in reverse so I returned the car to Newtons on 5/01/20 for repair. After they carried out their checks they concluded that the defect on my vehicle was not a manufacturing defect. They refused to carry out any repairs on the vehicle under my warranty. They implied that I had been at fault somehow in the way I had driven the car. The cost of the repairs using genuine Nissan parts would total £7878,80. I questioned them as to how they could determine or prove that by driving the car I could have caused an issue in this way. I have had automatic cars for many years and have never had any issues with any previous car. They told me: "We have determined our findings by liaising with Nissan regarding your vehicle; the faults on the vehicle at present are consistent with driver error damage (for example if the vehicle’s gearstick has selected reverse or park before coming to a complete standstill.)" They concluded –conveniently- that because there was no warrantable defect the warranty would not cover a damaged component as it was due to driver error. I went to a reputable independent garage who checked the car thoroughly and they confirmed that this was a mechanical failure and was nothing to do with driver misuse. Newtons refused to consider this evidence, I then hired a solicitor to help me as Newtons were unresponsive to my many attempts to prove to them that I didn't cause any damage to the gearbox. They continued refusing to refund me or fix my car. I then went to the Nissan dealer that they claimed they had checked with, to question their assertion of driver misuse and the dealer confirmed they had never actually checked my car. I left the car to them to check the gearbox and they confirmed "no external influence found on the gearbox" and that an upgrade on the gearbox software was necessary to alleviate the stress on a component that had mechanically failed. They added that the necessary upgrade hadn’t been done at the time Newtons had sold me the car. Eventually- after 3 months without a car and after I had gone to the expense of employing a solicitor to deal with them- they finally agreed to fix the car under the 12 months warranty. Newtons have still not reimbursed my outstanding expenses caused by having no car for this time and I am shocked with the terrible way they have treated me as one of their customers. They were fine when they were selling to me but since the sale was completed they have treated me very shoddily. I am writing this review to avoid similar pain for other potential customers

Kayleigh provided a brilliant Customer Service. I honestly and sincerely appreciate the extra mile she went especially in the midst of this pandemic as a result eased my worries and life easier until I got my car back, fully repaired as from 16.05.2020. She's been an outstanding representative for Honda and I strongly recommend any customer to you!

See above.

I had my honda jazz MOT'd. I was told that the front brake pads were 80% worn. The cost to replace was £115. I bought new pads, approx £30 and did them myself (30 minutes). The pads had 6mm of lining left, assuming the new linings are 10mm thick, this means they were only 40% worn. I was told a similar story regarding the rear pads. Watch out.

Had requested for a service and mot on 1st of April which was booked in March 1st week. They did not note as what kind of servicing or problems my vehicle had. On 1st of April, a Gentleman knocks my door around 11am. Informed my problems as - 1) Mileage low, currently 34.5mpg. Before the last service had 38mpg which was done with themselves. 2) rear bumper adjustment 3) water ingress with driver side wind mirror and indicator 4) a squeaking sound is heard before the engine starts after turning the key from ignition to engine start. Received a call at 6:30 pm stating servicing is completed and MOT has failed sue to rear shock leak (OffsideRear). They have replaced this and will cost ~ £357. Also, they can't deliver as its too late and will ensure to deliver on Monday afternoon. I did ask about above problems and got an answer as no one told him. Felt rude over phone. Monday waited until 6pm and did not receive a call, I called up directly and informed I have an extended warranty. He said, he is busy and cant deliver my vehicle today but shock absorber issue and MOT are sorted. He told we can discuss on Extended warranty the next morning and was in a hurry to cut my phone. Received a call Tuesday morning that its a total £190 for servicing and MOT. No charge for changing OSR shockabsorber as covered under extended warranty. They were least bothered to advice if NSR will require a shockabsorber or not and they only addressed the wingmirror issue stating its a complete replacement and will cost £165.