Volks Autos, Sutton

Ranked #1 of 14 in Sutton

Services: Tyres, Exhausts, MOT, Servicing

3 Kimpton Road Kimpton Industrial Estate

SUTTON

Surrey

SM3 9QL

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"1st class 1st experience of Volks Autos"

By Anonymous, 5 July 2018

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We had a problem with a 2010 Fabia not responding to the remote fob. Popped in to ask about this and straight away someone came out to have a look at the problem, before we booked it in for the following week. We were kept informed of the diagnosis and work and it was a pleasure to experience a professional garage as it should be. We will certainly use Volks Autos again for our Fabia.

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"Still pricy considering they aren't main dealer"

By Anonymous, 27 May 2018

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Went in for a 15 minute job and left with a £64 bill for Labour. Not really fair pricing.

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"Shockingly bad"

By Anonymous, 3 May 2018

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Went in for an agreed 1.5 hour job. 4 hours later they hadn't even started and couldn't give me an estimate even to the nearest hour of how long the work would take. Clearly I wasn't about to write a blank cheque and got charged £60 for having the car put on the ramp. Engine and gearbox work???? No - just an exhaust. R8 Supercar ????? No - just a run of the mill TT.

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"A happy customer "

By Lisa King, 7 February 2018

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I have visited Volks Autos today to have my EGR valve replaced after the engine warning light came on, on my 2014 VW Golf. I have used Volks Autos for the past two years for servicing and Mot's so when my engine warning light came on i drove straight over. Cara was very helpful and explained in detail what needed to be done. It's always stressful when the unexpected happenes to your car. But knowing I have such a gem of a garage to help me makes a real didfrence. Thank you

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"Happy customer for the last 9 years!!! "

By Tim Summers, 24 January 2018

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Hands down best garage I've used, always 5 stars, helpful and friendly staff. always give me their honest feedback never feel like i'm getting ripped off. David the owner was also very helpful several years ago when i needed advice about buying a new car and told me what to avoid. I have been a happy customer since 2009 and would never take my car anywhere else.

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"Great Find"

By Sharon Danies, 7 December 2017

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Recommend to this garage from a friend after my VW Passat broke down and was recovered to a main franchised VW dealer who diagnosed an expensive repair was required (over 3k) which I felt was excessive. I arranged for my car to be recovered to Volks Autos who did the same repair for £1,400 cheaper needlessness to say I was very happy. I was looked after by Katie who was very helpful and kept me updated. They also lent me a loan car. Friendly helpful people will defiantly be my new garage.

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"I always take my golf Mk4 to Volks Autos for anything that needs to be done all round. Great Service."

By Gino Farrugia, 21 November 2017

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I’ve not long had an EDT done with a service, now I feel like I am driving a new car. There is an all-round difference from the fuel saving and how the engine is running. The car is a lot quieter and is running a lot smoother. Thank you very much Volks Autos from Gino Farrugia in Herne Bay, Kent. I used to live in Mitcham and I still take my car to Volks Autos no matter what’s wrong with it because I always save money. I would like to say to everyone with any make of car you will not find a better garage for service and saving money.

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"Been a happy customer for many years "

By Ian law, 8 November 2017

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My wife and I have been taking our cars to Volks Autos for the past 8 years we have seen the company grow and still keep the same high customer service. We feel like we know all the staff very well and can always ask them for help or advice if needed. When I was looking to replace my A4 last summer David (the owner) gave me some fantastic advice and saved me buying a lemon. They carry out our servicing and mot's every year and anything else that pops up in between. We have moved further away from Sutton now but still wouldn't take our car's anywhere else. We have also used their collection and delivery service and found this very convenient. This garage is a rare find.

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"Thank you 5 stars "

By Kerry law, 19 October 2017

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I was visiting my friend in London when my car decided to break down. Being away from home and not with my husband I felt sick at the thought of having to find a new garage and go there without my husband. Thankfully my friend who is a customer of Volks Autos recommended me to them. I had the pleasure of speaking to Katie who instantly calmed me down and arranged the recovery of my car. They managed to fix my car promptly and katie did a fantastic job of keeping me updated, and reassured. This could have been a very stressful situation for me and I am so grateful that I found this garage. I would definatley recommend to others especially female drivers. Thank you Katie!

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"Have been a happy customer for years "

By Jane Walker, 3 October 2017

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I have been taking my car to Volks Autos for over 5 years and have always been pleased, they are friendly, helpful and honest. Even if I have to pop into ask a question or have a bulb replaced they are always helpful. Being a women you can worry about taking your car into a garage but I've never worried about this., with this garage, I like that there are several women working on the reception that always look after me. I've meet the owner a number of times and am pleased to still see him working on cars in the workshop he always says hello to me.

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"Highly recommended "

By Anonymous, 1 October 2017

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Finally found a garage I can trust! Friendly, professional and really competitive prices. Cara and Katie, the ladies in the office are so helpful and completely customer focussed. I wouldn't hesitate in returning to this garage and I've recommended Volks autos to my family and friends. Thanks to the team for rejuvenating my faith in garages!

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"Thumbs Up From A VW/Audi Enthusiast"

By Anonymous, 10 July 2017

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I consider myself a VW/Audi enthusiast, having owned several VAG group performance cars over the years, upgrading them, doing trackdays etc. As such, I value garages with an expertise in VAG cars; not only in terms of routine maintenance, but also with regards to upgrades and tuning. Volks Autos is amongst the few garages I've found that fit the bill. I've been a customer since around 2012 when they were based in Lind Road, and have always received good service from Dave, Lyndsay, Chris and team. They have worked on all 3 of my current cars (B7 Audi RS4, Mk5 Golf GTi and Mk1 Audi TT track car) from MOT, servicing and regular maintenance, through to performance upgrades (e.g. brakes and suspension). As with any garage, they have made mistakes (e.g. damaging a wheel while fitting tyres), but have been forthcoming in raising the issue, apologetic, and took the right steps to have the issue resolved (at no expense to me). As such, I continue to trust their expertise and work, and have the assurance that they'll put right any minor issues. I intend to continue to be a customer for many years.

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"Found my new garage"

By Damon B, 7 July 2017

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After visiting several garages, I have now found the place that will be looking after my car.

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"Excellent first time experience"

By Vrs Man, 7 July 2017

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I very recently took my vehicle to Volks Autos to have a minor service and MOT. The mot and service cost me in total £186 which was a big saving from what my local main dealer were planning to charge me. After the inspection it was evident that the vehicle was in clean health so I opted for an APR stage 1 remap. The service with Chris was fantastic and the car feels much better and stronger with the remap than it did before. Overall, very happy will be returning next year.

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"Not what it says"

By Anonymous, 22 June 2017

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A good name but surprised not on site MoT testing, which is carried out 4 miles away?

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"Best customer service ever experienced"

By Jeroen Kluit, 24 March 2017

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Both my wife and I drive VW Group vehicles since a number of years. Due to corporate guidelines regular VW Group dealerships have to follow, plus not least their investments in grotesque glass palaces, private car owner can feel often feel lost in this arena. Not when you leave your vehicle to technical expertise of David Rowley and his team at Volks Autos in Sutton. They listen and take their customers 's requests on board - having been in customer service myself, I cannot fault them, again and again. Well done David & Team!

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"Friendly, professional "

By Philip Wolstenholme, 28 December 2016

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Brought my Skoda Yeti TDI in to investigate rattle from under dashboard that had emerged after last major service by franchised dealer. Dealer had diagnosed problem as defective DPF (£2,500). Volks technician quickly concluded that pollen filter had not been properly replaced after the service. Rattle has gone and I was charged for one hour's labour as promised. I shall be returning to Volks for future services.

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"Excellent service, now my trusted garage"

By italiastar33, 5 March 2016

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Brought my Alhambra in for a Brake pad and disc change. Courteous service, kept me informed and even came in slighly cheaper than their estimated price. They've also done work on my wife's Fabia which weve been happy with. Good to have a garage i can trust. Pricewise they are the same as most small independents, with the assurance that your getting a technician whos manufacturer trained on your vehicle. They were recommended to me by a friend who knows about cars as he rebuilds classic cars, but leaves newer vehicles to someone else, and i can highly recommend them.

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"Perfect performance garage! "

By Anonymous, 9 February 2016

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I bought my Audi S5 in for performance work in January and I've never been more impressed than I was when I visited Volks Autos! Definitely a garage I am going to go back to time and time again. Would not hesitate to recommend to everyone I meet.

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"Always a pleasure "

By S.Ince, 18 December 2015

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It is so refreshing to find a garage that communicates with you like a human. Offers honest and helpful advice and doesn't try to rip you off. I have been using Volks Autos for several years now and have always been pleased. I have also recommended to several friends who have been grateful of my recommendation. Good bunch of people that know the VW range inside out. Best garage I've used by far!!

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"Top Marks"

By C Finch, 24 November 2015

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After a recommendation from a friend I took my A5 in for a service, Mot and a diagnostic check, I took advantage of the free loan car. My car was fixed in a day and I was very happy with the price (previously car was looked after by a franchised Audi dealer) Chris looked after me, there was no pushy sales technique just an honest report on my car. The reception area is very clean and tidy and I enjoyed the free coffee whilst waiting for my car to be finished. I'm not very technical but being able to see into the workshop was very impressive and I could tell they took care in what the did as the workshop was so tidy. Will be back next year, would definitely recommend to other Audi drivers.

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"First Time Customer Very Happy"

By Mark Scott, 17 November 2015

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Thank you for the other people that posted a review about this garage on here, I took your advice and am very pleased to have found this garage. Volks Autos have managed to fix a problem with my wife's Audi that two other garages could not fix. Fast, professional and knowledgeably - very happy will use again. They also collect the cars locally which was a great help.

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"Very imformative, friendly and helpful."

By Anonymous, 9 November 2015

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Volks Autos performed a stage 2+ upgrade on my VW Golf 6R. From start to finish the garage were very helpful, professional and informative. I was very indecisive when choosing what upgrade parts I wanted and they were very patient in guiding me through the process resulting in a fantastic end result. The staff on more than one occasion stayed late to accommodate my arrival. I further extend my thanks to Darren who kept me informed of all updates and put up with my indecisive changes. The price they quoted was unbelievable, more than reasonable. I would highly recommend Volks Autos not only for performance upgrades but any automotive issues. Thanks guys.

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"Volks do it again - just brilliant "

By Anonymous, 27 October 2015

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It's not the greatest feeling when you wake up and realise that your car's MOT is due and you've forgotten to book one. Thankfully, for every motoring calamity, there's Lyndsey & Dave at Volks Autos. One phone call later, and my MOT is booked, by the end of play, the car has been tested, passed and sporting the magic certificate and I'm breathing a sigh of relief. Volks Autos are so much more than a garage. They go the extra mile to help, are flexible, friendly and so knowledgeable about every motoring matter. It's a rare treat to be welcomed like an old friend, to be remembered from previous visits and to really feel a valued customer who matters. My current and previous VWs have been looked after by Dave and team with great skill and pride - and I honestly would never dream of taking my Beetle Sport anywhere else. Cannot recommend Volks highly enough.

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"Fabulous Experience"

By Anonymous, 28 September 2015

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This place is as customer focused and transparent as they come. From making a phone enquiry to paying for the work carried out while I waited, every step was friendly, professional and I could observe them at work through the viewing windows. They went above and beyond my best expectations. It was like seeing a bunch of Ed China's hard at work on wheeler dealers, brilliant! On top of all this expertise was a really reasonably priced bill. I urge everyone to try them.

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"Excellent service"

By Anonymous, 11 September 2015

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Having been told dealer my car required front and rear brake discs and pads at a cost of nearly £1200 I took my car to Volks who checked and found that only the rear pads needed replacing. Very professional at a fraction of the cost!!!

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"Impeccable service."

By petro101276, 17 June 2015

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Superb garage , strong customer focused service provided. Mastertech mechanics with knowledge and honesty. I wouldn't go anywhere else now. Highly recommended to all.

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"honesty, experience,good communication, dream team, Volks Autos"

By nickperta, 11 June 2015

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After 6 months of looking for someone to fix my 2006 VW Touareg and loads of inexperienced guys to say that the car is ok , I ended up in Volks Auto garage were I finally found the VW experts to fix my car. Thanks to them, my car is back to life,they were replacing the camshaft,found and sort the rest of the issues for which I complained and made my car to be again king of the road. Professional, good communication and good prices makes this team highly recommended.they really are the best on what they do.

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"Absolutely brilliant!"

By Anonymous, 26 May 2015

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My Skoda Fabia had an intermittent power-steering fault. My usual garage had (at great expense) failed to diagnose it. I saw Volks Autos recommended on this site and took the car to them. Though the fault did indeed prove hard to diagnose, they persisted until they had fixed it. This included (because the problem was appearing irregularly and intermittently) a lot of road testing for which they did not charge me. In 40 years of motoring this is the best experience I have ever had, by a very long chalk.

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"The Best Garage Experience ever"

By bofdj, 30 March 2015

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We have a 2005 Golf, which needed serious TLC. TLC in a VW Garage usually costs!! These guys we able to do a full assessment of the car, make sensible recommendations, and charged sensible prices. The Garage is very clean and tidy, and the customer service is excellent - I was able to leave London on business, knowing that my wife could collect the car. Her feedback was AWESOME - she felt very well looked after, and we are both very happy with the car after it's time at the garage. Well done Volks - Really really good.

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"The best just got better"

By widgetwoman, 22 December 2014

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I have used Volks for my past three VWs and have always been delighted with the service so was looking forward to visiting their new premises. In the current economic climate, it is so good to see a family run independant business thriving. The new garage is huge, a big improvement on their original site which was quite small. It's situated just off a main road and is very easy to find - just look for the flags! The new workshops are spacious and well fitted, the reception and waiting area is outstanding - bright, clean, fresh and stylish in a simple way. There's WiFi, hot drinks, a childrens' play area, comfortable seats, ample reading material and big windows that look into the workshop so that you can see what's going on. The welcome was, as always, very warm and friendly. Both Dave and Lyndsay remembered me from previous visits and gave lots of useful advice and help on getting the most from my VW. They are linked to all the VW databases, all staff are VAG group trained and original parts are used. It's everything a dealer does and so much more. Even though I am a petrol head, going to a garage can be daunting as a woman - but never at Volks. Everyone is so friendly and helpful. My car, a 2012 Beetle Sport was given lots of attention as always and serviced thoroughly. The nice thing is that they treat your car as if it were their own and really do care about what they do. I'd booked a courtesy car and was amazed that they rang me in advance to apologise that it was the oldest car in their fleet (the one originallly allocated to me was still with another customer) and to check that this was ok with me. The car was a Corsa and was spotlessly clean and absolutely fine to drive. The service cost came in at 50% less than a main VW dealer - amazing as the facilities are comparible and the customer care is a million times better- there's a real personal touch and feeling that you are valued when you go there. I've recommended Volks before and I'll do it again. They are simply outstanding and I would not entrust my beloved Bug to anyone else.

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"No other garage for me!"

By Anonymous, 5 December 2014

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I have taken my car to Volks Autos for servicing and repairs for the last 5 years. As a woman I normally don't enjoy dealing with garages but I have to say this family run business and all the staff are very friendly and helpful. They make me feel comfortable and confident that they only do what needs doing. At times when I have felt I needed work doing on my car, they have advised me it didn't need anything doing, to find such transparency in a garage is rare. I have recommended this garage to several of my friends and they have all been pleased with the recommendation and the honest, personal service that they have received.

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"honest, reliable, Trustworthy & excellent service - it's true it does exist! "

By MrsWood, 2 December 2014

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I have had a lot of bad experiences in the past with main dealerships when it came to servicing my Audi A3, with the poor customer service and expensive costs that seem never ending. I came across Volks autos whilst looking online and forums. From the first phone call they were helpful, booked me in for the following day for a service and MOT, provided me with a free loan car and really spent the time talking threw what I wanted and concerns with my car. The whole process was so smooth - they changed my break disc and pads and I was kept update by Chris every step of the way and amazing to not be shocked when I saw the bill! Such a pleasant family run car garage that has all the main dealer equipment but that personal touch and a great saving. The only car garage I'll be using from now on...

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"Truly professional top main dealer quality"

By Anonymous, 1 December 2014

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Volksautos are a real find! They offer main dealer technical experience and customer service.. Nothing is too much trouble, and the collect and delivery service is so convenient to those with hectic lives..

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"Excellent garage, with friendly & helpful service!"

By Katrina 1234, 29 November 2014

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It's so great to have found a garage that is not only helpful and friendly, but that is trustworthy as well! From another garage I had been quoted twice as much for my Peugeot to be repaired, but after finding Volks Autos and getting a second opinion I found out a more truthful quote. I now won't be going anywhere else and would recommend them to everyone!

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"The most trustworthy garage, wouldnt go anywhere else!"

By Anonymous, 26 November 2014

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I have visited many garages who gave a poor service and the wrong advice making it difficult for me to trust any garages. However, with Volksautos I have complete faith and extremely grateful for the recommendation. Always a great service, much cheaper than other garages and its obvious they want the best for their customers. No complaints at all, I wouldn't go anywhere else.

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"A friendly garage who WON'T rip you off"

By F Jordan, 26 November 2014

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This garage is a great find. They are friendly and so so helpful PLUS they don't rip you off which other garages have done to me in the past. I would 110% recommend it!

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"1st class"

By Anonymous, 26 November 2014

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Excellent service, great value for money, fab staff and honesty. The best garage I have used. 10 out of 10 each time.

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"Excellent facilities, Excellent Service and Good Value versus main dealers"

By AshteadJohn, 26 November 2014

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My new Skoda does not need much attention but, using there new much expanded facilities, Volks Autos Sutton was happy to provide the same high level of service as its more demanding customers!

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"Excellent "

By Anonymous, 26 November 2014

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I took my Peugeot 3008 in for its MOT, quick reliable service, anything that required doing or advised to do was explained fully to me, it was also great being served by Lynsey as it can be a bit daunting for a female to take a car in for MOT/servicing/repairs in fear of being ripped off, but she put my mind to rest. Great friendly team all round - will definitely be taking my car back there for a service!

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"Excellent customer service and much cheaper than a main dealer"

By Anonymous, 23 October 2014

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I visited this garage for the first time as I have always been to a main dealer, this was my cars 4th service. I got a call by a guy called Chris who was very helpful and friendly. He advised me which works needed to be done that day and which I could leave for a later date. I know that if my vehicle was in the main dealer they would have pushed me to do all of the work which I persoanlly couldn't afford to do in one go. I'll be rebooking my vehicle in again in a few more months to get some suspension bushes to be done.

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"Will only be taking my Skoda back to Volks Autos "

By stephen74, 22 October 2014

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I found this garage through recommendations on various VAG forums. I spoke to David the owner who booked my car in, he asked several questions about how much mileage I do a year in my car and my previous service history etc and really made sure that he recommend the relevant service for my car. He quoted me a price that was more competitive than the main Skoda dealer and informed me that none of his team where on a commission structure to upswell work, this reassured me as I'm sure that I have fallen victim to this at Skoda for the last two years. I was very happy with the service I received. I spoke to several of the team at Volks Autos and they where all very helpful and polite, no sales people trying to get me to spend money on things I didn't need doing. I visited them at their new workshop and was very impressed with it, I found it to be clean, smart and customer friendly, my daughter also enjoyed playing in the children's room. They have only recently moved in I understand, to this site, so they have some finishing off to do at the front of the building but the workshop looks very impressive and that's the most important thing. The service I received was far better than when I have been taking my car to the Skoda main agent and I had been paying more than I obviously needed to. I wish I had found this garage earlier they are very helpful and I have absolute trust and faith in them looking after my car. Apparently they also have a free collection and delivery service which I will be taking them up on next time. I have no hesitation in recommending them to other Skoda drivers.

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"10 out of 10"

By Sharon74, 17 September 2014

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Great service, helpful staff. Saved money compared to the main dealer. Work completed on time. Honest and helpful people, cant ask for more than that. Would recommend to others.

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"What a find!! Will use again "

By Steve Haynes, 8 September 2014

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So sick of being treated like a number at the main dealers I was looking for a garage I could built a relationship with, who wouldn't rip me off and look after my car when needed. When I called up the lady was helpful and polite and booked me for the next day. They offered me a free loan car but I didn't need one. I was very surprised by how nice the building was inside, everything was new and clean. I understand they are in the process of finishing the front of the building off, having moved into their new site a few months ago. Chris in reception looked after me, he kept me informed and gave me a helpful assessment of what needed doing to my car at what time (this is actually a first for me normally at the dealer they told me I needed everything done at once). The work was completed on time and to the price agreed, nothing was to much trouble. They also gave me a lift to the local station. The garage is a family run business and all the staff are friendly. I called the local dealer and was very pleased with the savings I made using Volks Autos

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"Above and beyond in service, communication and helpfulness."

By woodie227, 30 March 2014

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Although living some 60 minutes away Lynsey went out of her way to make an automatic courtesy car available for us when we left our Golf Plus for a service and repairs to a drive shaft gaiter, EGR valve, door lock and air conditioning. She undertook all negotiations with the warranty company (who were very slow approving work!) explaining what was being done and how long this would take and cost. We ended up leaving our car for almost 1 week however with the courtesy car this didn't matter one iota. We received a full explanation of all the work done and how the door lock would be investigated at a further visit, as a new unit, which they had ordered in, did not need replacing after all and a wiring fault was probably the cause. Such thoughtfulness and transparency is not always forthcoming today so GOOD LUCK to them on their move to larger premises where I'm sure they will continue to offer an excellent level of service to an even larger VAG customer base. Thank you again Volks Autos

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"The best of both worlds"

By Anonymous, 5 December 2012

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Sick of paying over the odds dealership servicing prices, I hunted on the net and found Volks Autos - and what an excellent find. Run by husband and wife team Dave and Lindsey, Volks specialise in all VAG vehicles and both Dave and his team are all VAG trained and approved. Volks has access to the main VAG databases and service schedules, use original VW parts and do everything that a main dealership does - except overcharge and have flashy premises! The customer service is outstanding, both Lindsey and Dave are extremely friendly, helpful and knowledgeable, they are up front and honest about prices and do not put any pressure on customers to have extra work done there and then. At my service, I was advised that my Golf needed replacement brake pads and disks fairly soon but given good advice about how long I could wait before getting the work done- in the end the costs were so reasonable that I opted to get them done straight away. The bill for a 60K service, brake fluid change and new pads and discs was half the amount quoted by a dealership. The premises is a bit tricky to find but they acknowledge this when you book and are happy to give directions/ guide you in if you get lost. Drop off/ collection times are very flexible if you are travelling from afar and want to avoid peak times. The workshop and waiting area is functional, simple and clean. Wifi is available in the waiting area. A courtesy car is available - Skoda Fabia- which was spotlessly clean, had fuel in it and had thoughtful touches such as an ice scraper in the glove box. I was also given a full walk round and handover of the car and shown how to disarm the passenger air bag if I needed to, advised on the controls, fuel cap opening etc. An added bonus was being able to transport my dog in the car- none of the main dealers ever allow this even though I have a very small terrier who travels in a canvas crate at all times. The work was completed on time, I was given lots of friendly and sound advice and I would highly recommend Volks to all VW, Audi, Skoda and Seat owners.

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"Excellent garage"

By Michael50060, 17 October 2012

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Had a misfire problem with my A3 2.OT and several garages and even an audi main dealer couldn't identify and solve the problem. Identified as a cylinder misfire after thorough diagnosis and analysis. The problem now solved and all the power from the 2.OT engine restored, effortless power; car drives similar to the day I first bought it. Would recommend this garage to anyone with an audi, volks or seat as mechanics are expert at dealing with these marques of vehicle. I was also given advice on routine maintenance tasks. Despite the distance from home will be back for my next service.

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"So glad I found this garage...everything the main dealers aren't"

By VWGTI, 12 June 2012

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When I first looked on their website I thought their reviews must be fake no garage could be that good, well when I went down there and met the owners (husband & wife team) and the other mechanics I knew I had stumbled across a real gem in the garage world. They are reliable, trustworthy and honest people. They are very relaxed no drama like I have experienced at main dealers you can pop down and speak to the mechanic fixing your car. They were very honest about what did need doing and what didn’t need doing. The carried out a repair to my gearbox ECU, supplied and coded a new key and carried out an engine remap. I am going back in August for a service. I have recommended several friends to them and they have all been gratefully to me. All the guys there including the owner’s wife used to work at the Driftbridge main dealer so you get the knowledge of a main dealer but with the benefits that come with using a family business. I saved nearly £700 getting my ECU repaired rather than replaced, which had been recommended by a local main dealer.

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"Excellent service and much better value than the main dealer"

By DHR, 9 April 2012

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I have used this garage for servicing my A4 Cabriolet for the last 2 years. The service has been excellent and my bills have been significantly reduced compared to the local main dealer who I was using before. On occasion I have needed to pop in at short notice for a bulb change and they have been very obliging and charged me a nominal amount - again comparing very favourably with the main dealer.

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