Mole Valley Specialist Cars Ltd
Ranked #140 of 204 in Surrey
Services: MOT, Servicing
Horsham Rd
Capel
Surrey
RH5 5JH
Call 01306 710088
Reviews
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"Great attention at point of sale terrible after service"
By Anonymous, 8 July 2020
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Wouldn't deal with them ever again! Paid over £70,000 for a one-owner low mileage car that came with unsafe brakes. The catalytic converters had been taken off and not supplied with the car! this must be illegal as the car cannot be MOT'd without them! Even worse, the engine was smoky on startup and needs a full engine rebuild to rectify the faults! Costs in excess of £5,000 Please beware!
Visited With
My vehicleVisited In
Nov 2019Visited For
Vehicle PurchaseGood Points
Sales processBad Points
Very dishonest desription of the car and they have ignored all contact since purchaseExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Was given price for 6k service when I asked for 12k service "
By Anonymous, 15 May 2019
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I was misled by Chris and when I challenged him about it he was unwilling to do anything. Any other TVR specialist would do the 12k service for this price. I would never go back there.
Visited With
My vehicleVisited In
Oct 2018Cost
£500-£1000Duration
1-5 hoursVisited For
MOT, ServicingAdditional Services
Car cleaned, Courtesy carGood Points
Seemed friendlyBad Points
Carried out 6k service but charged £600Expertise
Quality of Service
Speed
Helpfulness
Value for Money
"Enthusiastic service poor delivery"
By Anonymous, 14 August 2018
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Generally a good service, car was presented well and Chris and John quite friendly. We had two issues which in fairness Mole Valley could not have foreseen both of which were dealt with as quickly as Mole Valley possibly could. In both instances they took the vehicle to the main dealer ensuring the vehicle was repaired to the manufacturers standards and in my opinion did what was best for both car and customer. We had the vehicle ceramic pro'd by them and the job was carried out swiftly and professionally. When we purchased the car, John the Owner Salesman was away on holiday and there was a little confusion surrounding whether our vehicle was serviced or not, given we had two oil related mechanical issues shortly after service, we booked the car into the main dealer who suggested the engine oil had not in fact been changed for some time? Also when we purchased the car, we were advised the vehicle would be serviced as part of its PDI and we were informed the tyres would be inspected and if so required replaced. My Porsche dealer condemned the tyres during the service stating they were out of date, brittle and not safe for use.
Visited With
My vehicleVisited In
May 2018Cost
£1000 plusDuration
2 weeks plusVisited For
Purchased VehicleGood Points
Both Chris & John are genuine enthusiastsBad Points
Good selection of the most classic carsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Perfection"
By Anonymous, 29 June 2018
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We purchased our Porsche from Chris and John, the experience has been fantastic, a more knowledgeable garage I challenge you to find. Down to earth easy going no fuss dealership that genuinely enjoy what they do
Visited With
My vehicleVisited In
Jun 2018Cost
Up to £100Duration
1-3 daysVisited For
RepairsAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer serviceGood Points
Warranty claim on my recently purchased Porsche, dealt with without fuss or complaint to the very highest standard. PerfectBad Points
NothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Outstanding response to warranty repairs"
By NSt, 1 July 2012
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I purchased a used SL55 from Mole Valley Specialist Cars at Capel, Dorking in March. I had cause to take issue first with the absence of the Tracker which the vehicle was advertised with. I appreciate this was probably an oversight where the car was sold to the dealer stating it had Tracker. Nevertheless when I queried this with Mole Valley they immediately refunded the installation cost I incurred on having Tracker fitted. Further, Mercedes hydraulic ABC suspension can be temperamental and I raised an issue with Mole Valley with the settling of the car after use. I obtained a quote from Mercedes Brooklands to repair and Mole Valley arranged for the vehicle to be repaired with a new (expensive) pump at their own expense. The process in both cases was completely hassle free and despite my concerns with buying an older SL55 Mole Valley made the experience and the value worth the decision. Now I just need the weather to appreciate the Merc.