Mole Valley Specialist Cars Ltd

Ranked #127 of 201 in Surrey

Services: MOT, Servicing

Horsham Rd

Capel

Surrey

RH5 5JH

Call 01306 710088

Reviews

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"Great attention at point of sale terrible after service"

By Anonymous, 8 July 2020

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Wouldn't deal with them ever again! Paid over £70,000 for a one-owner low mileage car that came with unsafe brakes. The catalytic converters had been taken off and not supplied with the car! this must be illegal as the car cannot be MOT'd without them! Even worse, the engine was smoky on startup and needs a full engine rebuild to rectify the faults! Costs in excess of £5,000 Please beware!

Visited With

My vehicle

Visited In

Nov 2019

Visited For

Vehicle Purchase

Good Points

Sales process

Bad Points

Very dishonest desription of the car and they have ignored all contact since purchase

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Was given price for 6k service when I asked for 12k service "

By Anonymous, 15 May 2019

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I was misled by Chris and when I challenged him about it he was unwilling to do anything. Any other TVR specialist would do the 12k service for this price. I would never go back there.

Visited With

My vehicle

Visited In

Oct 2018

Cost

£500-£1000

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Courtesy car

Good Points

Seemed friendly

Bad Points

Carried out 6k service but charged £600

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Enthusiastic service poor delivery"

By Anonymous, 14 August 2018

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Generally a good service, car was presented well and Chris and John quite friendly. We had two issues which in fairness Mole Valley could not have foreseen both of which were dealt with as quickly as Mole Valley possibly could. In both instances they took the vehicle to the main dealer ensuring the vehicle was repaired to the manufacturers standards and in my opinion did what was best for both car and customer. We had the vehicle ceramic pro'd by them and the job was carried out swiftly and professionally. When we purchased the car, John the Owner Salesman was away on holiday and there was a little confusion surrounding whether our vehicle was serviced or not, given we had two oil related mechanical issues shortly after service, we booked the car into the main dealer who suggested the engine oil had not in fact been changed for some time? Also when we purchased the car, we were advised the vehicle would be serviced as part of its PDI and we were informed the tyres would be inspected and if so required replaced. My Porsche dealer condemned the tyres during the service stating they were out of date, brittle and not safe for use.

Visited With

My vehicle

Visited In

May 2018

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Purchased Vehicle

Good Points

Both Chris & John are genuine enthusiasts

Bad Points

Good selection of the most classic cars

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Perfection"

By Anonymous, 29 June 2018

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We purchased our Porsche from Chris and John, the experience has been fantastic, a more knowledgeable garage I challenge you to find. Down to earth easy going no fuss dealership that genuinely enjoy what they do

Visited With

My vehicle

Visited In

Jun 2018

Cost

Up to £100

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Warranty claim on my recently purchased Porsche, dealt with without fuss or complaint to the very highest standard. Perfect

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding response to warranty repairs"

By NSt, 1 July 2012

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I purchased a used SL55 from Mole Valley Specialist Cars at Capel, Dorking in March. I had cause to take issue first with the absence of the Tracker which the vehicle was advertised with. I appreciate this was probably an oversight where the car was sold to the dealer stating it had Tracker. Nevertheless when I queried this with Mole Valley they immediately refunded the installation cost I incurred on having Tracker fitted. Further, Mercedes hydraulic ABC suspension can be temperamental and I raised an issue with Mole Valley with the settling of the car after use. I obtained a quote from Mercedes Brooklands to repair and Mole Valley arranged for the vehicle to be repaired with a new (expensive) pump at their own expense. The process in both cases was completely hassle free and despite my concerns with buying an older SL55 Mole Valley made the experience and the value worth the decision. Now I just need the weather to appreciate the Merc.

Visited In

Mar 2012

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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