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Wheelbase Garage
Services: MOT, Servicing
Overall rating
Ranked #3 of 219 in Surrey
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Wheelbase Garage

43 Queens Road Hersham
WALTON-ON-THAMES
Surrey
KT12 5NE

01932 245678

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Reviews

High quality, thorough , Customer focused service highly recommended
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I purchased my Audi from this excellent garage back in 2015 and have since then received excellent service on incidental running repairs.. The team have always been exceptionally quick to respond and reach a satisfory resolution that reflects the resident expertise. Customer engagement is second to none and the quality of work is excellent. Staff are friendly and helpful. A calm professionalism pervades every aspect of the operation. Highly recommended.
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Simply the best
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I was fortunate to have discovered Wheelbase 6 years ago on buying an Audi Allroad with main dealer history.

Since then I cannot recommend them highly enough they are always willing at a moments notice (within reason) to fix a minor or major problem (putting petrol in a diesel) or losing the keys to my kayak locked on the roof!

Wheelbase are my main reason for staying with the Audi and many friends have joined this rather elite club!

No reservations simply the best.

Barry Jell
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Can highly recommend
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I have now bought and sold through Wheelbase and can highly recommend them. My MOT's and services are now done through them and will I continue to use them. All the staff are really friendly and nothing is ever a problem. They will always let me know before doing any work.

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Excellent service
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My Audi A3 developed a coolant leak and the local Audi franchised garage couldn't look at it for 3 weeks. I phoned Wheelbase and was delighted to be informed that they could see my car promptly and keep me mobile with a courtesy car. The car was quickly sorted out , everything explained and a fair price charged for the repair. What more can you ask?
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Helpful, friendly service
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I just moved to the area and picked these guys for my latest service. Very friendly, very helpful - my new local garage.
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Outstanding service and would highly recommend.
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Brought a car from Wheelbase this week and can't recomend them highly enough. I would not hesitate to buy from them again.
Im sure i will be returning there in the future. Thanks Again Jamie
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Great people to deal with - highly recommended
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I bought a used VW Tiguan from this garage and found them to be excellent to deal with.
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Customer friendly, straightforward and reliable.
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Been using Wheelbase for some 15 years. Owner-managed, consistent diligent quality work. Great customer care. Gives you confidence that all and only work that is needed is identified and that it is done professionally. Always.
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Outstanding!
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Wheelbase have been our regular garage for around the last 12 years - a testament to how good they are! All the staff are very friendly, helpful and efficient - nothing ever seems too much trouble and communication is excellent.
Their attention to detail and customer service is second to none.
I recommend Wheelbase, you will not be disappointed.
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Friendly, helpful, knowledgeable.
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We have used Wheelbase on three occasions since buying our Eos earlier this year from an independent garage. On every occasion Andy, Colin and the team have offered a very friendly, helpful service with all work quoted and completed as stated. They also managed to fit us in with little notice when we needed to assess a separate fault. We have really appreciated their help, and their willingness to go the extra mile.Thank you guys.
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Friendly - straightforward quality servicing of vw and audi vehicles
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Always receive a warm welcome. I have used this garage for over 15 years for servicing and also purchased two vehicles over this time.Which says it all really. Free impartial advice backed by strong product knowledge. Service has always far exceeded any of the local franchise dealerships I have used.
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excellent friendly customer service
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I purchased my son's first car from Wheelbase and the service and advice from Jamie was excellent.

I would not hesitate to recommend them as an honest local garage
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Wheelbase are excellent and friendly, true engineers
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I have used Wheelbase to service and repair Audis and VS Golfs since 1995. I was immediately struck by their honesty, expert knowledge and suggestion of best value advice. Run by 2 ex workshop managers for VW main dealers, they know everything there is to know about VAG cars.

Whether it be routine servicing, a repair or vehicle purchase, they are a fount of sound advice and re-assurance. Often I have been told "Your car has A fault but don't worry we will monitor it and repair it when you have to have it done which isn't right now".

Across the last 21 years, through the life of: an Audi A80, AUDI 100, 4 x A6 estates and now a Q3, a Golf for the wife and polo for the kids; they have kept us on the road, saved me £ and kept me sane. Thank you: COLIN, ANDY, JAMIE, SUE, SIMON and everyone in the workshop.
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Very helpful and efficient
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Wheelbase were very helpful and efficient when servicing and repairing my VW Golf today.
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Outstanding customer service over many years
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Our family have used this garage for VW servicing for as long as we can remember. Colin, Andy and co provide superb customer service, have extensive knowledge of all things VW and go out of their way to fix problems quickly, charge fairly and provide free loan cars. Best of all is dealing with someone who knows much more about our cars than we do at the point of access - no anonymous "service advisors" here. They're not the cheapest independent, but the work is done thoroughly first time around, so you get what you pay for. Recommended without hesitation
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One of the highlights of Hersham
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I have used Wheelbase for a decade now, usually for things that I can't do without a lift and sometimes to finish off what I started (read: messed up). Always a pleasure to come here, it's small, friendly, clean/tidy and efficient. Colin and his team are very knowledgeable, everything is explained clearly and they can talk VWs all day long!
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Superb Garage with Excellent Customer Service | Honest and Reliable | 10/10
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Coincidently Honest John is one of my neighbours and I mentioned to him that I’d taken my Mk1 Audi TT to Wheelbase in Hersham for a some repairs. I was so pleased when he turned round and explained that he had recommended them on his site. I was in the trade with my father who was a top mechanic years back. Since his passing I’ve found it hard to find a garage I trust and would happily recommend.
I’ve had a few jobs done now and I can’t recommend Wheelbase enough. Customer service is great and if you want an honest garage that will save you money by telling you the truth then look no further.
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Excellent Service, price and overall experience.
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I have a high-mileage Audi A8 that I have owned from new - it is used as a Chauffeur vehicle and always been serviced and maintained by the Main Dealer I purchased the car from. At the end of January I had issues with major vibrations with the engine and then the car died. The car was relayed to the main dealer - checked over and the quote offered to me was a new engine £14,000 and fitting £4,000. Was recommended Wheelbase by a mechanic (car is too large to fit in his shop). They organised for the car to be collected from the dealer - checked the car over, replaced one of the injectors, recommended an oil service and filter change - total bill came to just over £1,000. They checked the suspension and gave the car a clean bill of health - car drives superbly and saved myself £17,000. If you want an honest, reliable and helpful garage I cannot recommend them highly enough. Getting the car serviced with them next week - even took their invoice to the main dealer and told them to take a copy! Will be using them form now on for all work with this car! Excellent in every aspect!!
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Competent, efficient and customer friendly
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Have used this garage for over 15 years...and cannot praise it highly enough.
Take the car in for servicing..and always ready on time. If anything over and above what was expected during the servicing, there is always a phone call to discuss the matter...so no shocks when collecting the car and getting the bill. A small and friendly place, where they make you feel they want your custom...rare these days.
Keeps me wanting to buy VW's when I know what after-care I can get...so much better for me than a big soulless outlet
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Great service at a reasonable price.
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I have used Wheelbase for servicing and repairs for the past 9 years. Unlike the franchised dealership which I used previously, they offer a great service with reasonable labour rates. All work is dealt with promptly and efficiently, costs are properly explained, and the car is always ready for collection when they say it will be. Friendly and practical advice is always available, and I never feel that work is being done or parts replaced unnecessarily.

Most importantly, I always feel that my car will come back from Wheelbase better than when it went in. Having moved house, I now travel 55 miles each way to have my car serviced and repaired by them, and I can't imagine going anywhere else!
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Reliable & a pleasure to deal with
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I've used Wheelbase to service my cars for many years and they never disappoint. Their hourly rates have increased over the years but still remain competitive and they spend their time doing work that needs doing, not ticking boxes on a standard service menu like the main dealers.
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