Wheelbase Garage

Ranked #3 of 203 in Surrey

Services: MOT, Servicing, Tyres, Exhausts, Brakes, Clutches, Bodywork, Used cars, New cars, Accident repairs

About us

Wheelbase Garage is a leading independent Volkswagen and Audi dealership in Hersham, Surrey and has been established for over 35 years. They have the very best service facilities with the latest factory diagnostic test equipment. Whether you have a VW, Audi, Skoda or Seat, Wheelbase can look after all your servicing needs, MOT, and bodywork repair. Their fully trained staff have a distinct passion for quality, safety and performance meaning your vehicle will be in safe and trusted hands. Your car is quickly and efficiently repaired at a competitive price. Courtesy cars are available free of charge whilst your car is in for service, just reserve when booking your appointment. As well as having a great choice of high-quality used Volkswagen and Audi’s for sale, Wheelbase can also source new cars at competitive prices. Wheelbase operate the highest industry standards and customer service ensuring customer are visiting them again.

43 Queens Road Hersham

Walton-on-Thames

Surrey

KT12 5NE

Ask The Garage

MOT

Service

Repairs

Reviews

Add A Review


Recommended

"I have always been very satisfied with the service received."

By Fiona Hood, 15 October 2019

Read More

Since becoming a Wheelbase customer I wouldn't consider using another garage and recommend them to my family and friends for their excellent customer service.

Visited With

My vehicle

Visited In

Oct 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Good Points

All staff are very professional

Bad Points

Nothing to dislike

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding care and attention on every visit for over 20 years"

By Pat Holman, 13 October 2019

Read More

We have had our cars serviced at Wheelbase for over 20 years and cannot fault them on their worksmanship and customer service skills. They are always prepared to go the extra mile (excuse the pun) and nothing is too much trouble for them, whether it is rescuing me when my car has broken down, offering advice when looking for a new car and generally being available for whatever emergency befalls me, usually without any charge. A more welcoming garage you will be hard pressed to find!

Visited With

My vehicle

Visited In

Oct 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Welcoming, knowledgeable staff with excellent attention to detail with impeccable servicing skills

Bad Points

Nothing to dislike

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Making each visit a privileged event."

By Nick De Cata, 6 October 2019

Read More

Whether it is the usual service or something more detailed, there is always a smiling, well informed welcome. The prices are competitive and usually below expectation. There is nothing too much for the well informed workforce and there is a genuine love of cars and everything associated. Both my brother and I use the services offered and they never stint on the ability to surprise with advice or impartial counsel. It is also possible to spend time in exchanging political views or more likely the excitement of motor racing or developments in the 'petrolhead' world. VW Audi gem in a faceless morass of main dealers, were I not locked into a service plan with my wife's new Polo I would have it serviced here.The final gem in the crown is that the phone and the reception is always with real people and not mechanical voices and endless elevator music. Nor is the appointment system depersonalised through a central call centre.

Visited With

My vehicle

Visited In

Oct 2019

Cost

£500-£1000

Duration

1-5 hours

Visited For

Wheel refurbishment. Car sales and Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Everything they do.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Always knocked out by JUST how helpful these guys are."

By Howard Bowden, 30 September 2019

Read More

Great, friendly, helpful service - every time.

Visited With

My vehicle

Visited In

Sep 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Great customer service, Pick-up and collection, Courtesy car

Good Points

Staff

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Genuine and honest with very personable service and competitive prices"

By Anonymous, 28 September 2019

Read More

My last car was and my current car is serviced by Wheelbase and I have never had cause to doubt the work done nor the charges made. on this occasion I took my car (Audi Q5) in with a broken wing mirror with the expectation of booking a slot for fitting a new mirror at some cost. They managed to put the mirror back together - on the spot and at no charge - which I thought was excellent service and highly commendable.

Visited With

My vehicle

Visited In

Sep 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

There to help their customers with big or small tasks with no talking up the problem nor size of the bill

Bad Points

There is nothing not to like

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Completely reliable, wouldn't think of going elsewhere."

By Anne Crockford, 22 September 2019

Read More

28 years ago, I bought a 1 year old VW Golf, had it serviced each year at Wheelbase. When it died, 5 uears ago, I bought a 5 year old VW Golf, which I was pleased to see had been serviced at Wheelbase each year since new. I have always had the loan of a courtesy car while servicing has been carried out . I have had excellent service, am completely happy with advice I have received over the years. I feel Colin and Andy are friends now. I would not think of going anywhere else about my car.

Visited With

My vehicle

Visited In

Sep 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

Battery gave out on me while shopping, just managed to get to Wheelbase

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

I turned up out of the blue. Battery deemed Kaput, and a new one very soon fitted, no charge for labour.

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly real auto engineers"

By nickm689, 12 September 2019

Read More

A superb outfit that has looked after our family's cars for 24 years

Visited With

My vehicle

Visited In

Sep 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Sales and MOT, Servicing, Repairs, Performance Tuning

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Good service. Sound advice

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Super efficient very personal and brilliant service"

By Sarah Hasloch, 11 September 2019

Read More

They are lovely to deal with.I have been a client for many years and wouldn’t go anywhere else.

Visited With

My vehicle

Visited In

Sep 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained

Good Points

Always get immediate service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding service over many years, these guys are the best "

By Anonymous, 31 August 2019

Read More

Friendly, honest and professional. Andy, Colin and the team deliver great service and expert advice with efficiency every time. I wouldn’t take my car anywhere else

Visited With

My vehicle

Visited In

Aug 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Helpful, reliable, friendly, honest!"

By Anonymous, 30 August 2019

Read More

I have used Wheelbase for many years for everything to do with my cars, it's a garage you can put your faith in and trust - simply the best!

Visited With

My vehicle

Visited In

Aug 2019

Visited For

To buy a car.

Additional Services

Itemised invoice, Great customer service

Good Points

Everything!

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service and advice both for servicing and buying "

By Danny Marsh, 21 August 2019

Read More

A great company. They service our Audi and VW and now service our daughters old Fiesta. I have total confidence in their work and they never push for additional work but advise what is near the end of its useful life. I also bought my Audi from them and would buy from them again.

Visited With

Family member's vehicle

Visited In

Aug 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They give advice about future repairs but don’t push for additional work. I have been so impressed with the servicing of my previous car, that I bought my latest car from them.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic! "

By Nonie, 15 August 2019

Read More

Fantastic service. It was very refreshing to go to a garage where they are helpful, knowledgeable and reliable. I will only be taking my car there going forwards.

Visited With

My vehicle

Visited In

Aug 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Great customer service, Courtesy car

Good Points

Customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"My daughter and I always go there because they are very good, reliable, fair and we trust them, and have done for over 25 years"

By B Spencer, 4 July 2019

Read More

I have known Colin for over 30 years (since before Wheelbase) and my experience of excellent customer service has meant I have always gone to Wheelbase since he and Keith (RIP) set it up. I have encouraged family and friends to go too, and they have the same view. They also came and got my husband’s car going when it broke down at the vet, further down Queen’s Road, earlier this year.

Visited With

My vehicle

Visited In

Apr 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Top notch, the garage is in a league of its own"

By Anonymous, 5 June 2019

Read More

A highly qualified and totally professional team providing top-quality customer service in a genuinely friendly environment.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Consistently thorough and reliable – one of the reasons why I am still a customer of theirs after more that 25 years.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A VW Audi specialist garage that is genuinely special!"

By Acdaley, 30 May 2019

Read More

If you are searching for a garage that is fair, welcoming, professional and efficient then you will find it at Wheelbase. If there is a problem the team has a dependable, reliable approach - if it needs fixing, it will be fixed. You are treated as an individual and a valued customer. my family has been using this garage for many years and will continue to do so because it provides a top quality experience. Whether it is sales or servicing, this garage has got it right!

Visited With

Partner's vehicle

Visited In

May 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Exceptional customer focus, friendly, knowledgable, trustworthy and with first rate technicians.

Bad Points

Nothing.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Reassuring help and advice and prompt service to sort problems."

By sniffypup, 17 April 2019

Read More

Another good experience with this garage when my aged A4 developed three problems almost simultaneously. Arriving unannouced late one afternoon, help was provided to diagnose the most significant problem (a seized alternator pulley) and the part ordered and fitted the following day. Investigation also showed some rear link arms needed replacing, which were done in the same visit. A less pressing problem will wait until I can spare the car on another day. I can always gripe at labour costs and the complexity of (relatively) modern cars but this garage provides all I could hope for in terms of helpfulness, friendliness, explanations and above all - just about everyone ther gives you confidence they know their job.

Visited With

My vehicle

Visited In

Apr 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Thorough diagnosis, full explanations and friendly service

Bad Points

Nothing material.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"reliable"

By Anonymous, 11 March 2019

Read More

you know you will get a honest reliable opinion and help

Visited With

My vehicle

Visited In

Mar 2019

Cost

£100-£500

Duration

1-3 days

Visited For

MOT

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

people and skill set

Bad Points

parking

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic, I had a problem they listened to me , collected my car fixed it and returned it"

By June Kathleen mynn, 4 March 2019

Read More

I bought my little UP about 3 weeks ago. I developed a problem , with , as it turns out the clutch, I phoned Thursday morning to tell them about this problem, they collected my car the same day, then kept it over night. The following day it was confirmed I needed a new clutch and it was done, no quibbles no problems and all under the warranty. This is a dealership/garage you can trust and rely on completely . I honestly can’t praise them highly enough

Visited With

My vehicle

Visited In

Mar 2019

Duration

5-9 hours

Visited For

Repairs

Additional Services

Work explained, Great customer service, Pick-up and collection

Good Points

They actually listened to what I had to say, I wasn’t fobbed off with any excuses, it was dealt with immediately

Bad Points

There is nothing not too like

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic Garage"

By Lena Phiel, 25 February 2019

Read More

This garage is second to none. They go out of their way to accommodate you. You can pop in at any time and they will do their best to sort out your problem there and then if they can. I can't recommend them highly enough.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Everything

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, efficient & did all I asked to be done."

By Jill Newman, 25 February 2019

Read More

A pleasure to deal with, job well done and a new courtesy car loaned to me.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They did a good job.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent independent Audi/VW specialist"

By C RN, 24 February 2019

Read More

I've lived locally since 2003 and during this time my wife and I (and our growing family) have owned 6 Audi cars all looked after by the team at Wheelbase. Whether it's a scheduled service with complimentary loan car, or interim work, Colin and Andy are both extremely helpful, and the workshop team including SuperMunn have always come up with effective solutions. We highly recommend them.

Visited With

Partner's vehicle

Visited In

Dec 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Professional trustworthy staff

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A pleasure to deal with."

By Anonymous, 21 February 2019

Read More

I have used this garage for a number of years now and never been disappointed in the service I have always received. I would reccommend to family and freinds

Visited With

Company car

Visited In

Feb 2019

Duration

1-3 days

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Their knowledge and customer service

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great for friendly, professional, no-nonsense advice and service"

By Jon Aldham, 21 February 2019

Read More

I have been using Wheelbase for about 15 years and they have always been excellent. Service staff are really professional but also have a friendly, flexible approach. I thoroughly recommend Wheelbase to anyone.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Absolute Professional Service, nothing is too much for the customer, greeted with a warm smile & always ready to assist & advise."

By Drew Cook, 20 February 2019

Read More

Local garage giving outstanding service - I always use wheelbase as it is so easy & accommodating to use, with friendly & helpful staff.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

The customer service & quality of work to the vehicle

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great customer service from a local specialist garage"

By Andy Lock, 15 February 2019

Read More

Excellent service and value from a specialist VW/Audi garage in Hersham. Would definitely recommend them over the main dealerships in the area.

Visited With

My vehicle

Visited In

Feb 2019

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Knowledge, customer service and efficiency

Bad Points

NA

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent value for money, best service I've received from any garage I've used."

By Edward Boyns, 11 February 2019

Read More

My Audi A4 needed a new clutch pack, it had been a problem manifesting itself over a few months. The team diagnosed the symptoms spot on, fitted a new clutch pack and communicated with me brilliantly. VW/ Audi after sales service through the main dealers is horrendous, the team at Wheelbase transform the pain of main dealer experience into trouble free ownership. My family has been using Wheelbase for 18 years, long may they continue!

Visited With

My vehicle

Visited In

Feb 2019

Cost

£1000 plus

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Great communication, excellent quality work, great value

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"GREAT MANAGEMENT AND GREAT MECHANICS"

By ROBIN VIDGEON, 7 February 2019

Read More

IVE USED THIS EXCELLENT GARAGE FOR THE PAST 20 YEARS AND HAVE FOUND IT TO BE , PROFESSIONAL, HONEST , HELPFUL AND FRIENDLY.

Visited With

My vehicle

Visited In

Feb 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

SPOTLESLY CLEAN , GREAT COLLECTION OF SECOND HAND CARS

Bad Points

NOTHING NOT TO LIKE

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very polite and quick, with quality service"

By jon humphreys, 31 January 2019

Read More

My car has been to this company 3 times since I have owned it. For everything from major service to renewing the ac condenser, and they have always been punctual and contacted me if there are any added jobs required to confirm them before they carry them out. They are a very professional and thorough garage with very good customer service.

Visited With

My vehicle

Visited In

Sep 2018

Cost

£100-£500

Duration

1-3 days

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Customer service and punctual

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent work and quick and at a reasonable price"

By Harry wilkie, 31 January 2019

Read More

10/10 excellent work will definitely go back there

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Car cleaned, Itemised invoice, Great customer service, Courtesy car

Good Points

The quality of the work was outstanding

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good honest service"

By Ann Ronchetti, 27 January 2019

Read More

The problem I had with my car is a common Audi fault which has been reported on the A7 forum to be misdiagnosed by many Audi dealers. Wheelbase was recommended to me by a friend. They located the fault, called me and explained everything including the cost. I found Wheelbase to be very professional in the way they kept me informed of the progress of the the repair. I would highly recommend them to other Audi owners.

Visited With

My vehicle

Visited In

Jan 2019

Cost

£1000 plus

Duration

3-7 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Itemised invoice, Great customer service

Good Points

Very good customer service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service, excellent staff - I wouldn't go anywhere else"

By Gillian Palmer, 22 January 2019

Read More

I have used this garage for years and have never been disappointed. When my husband was working away a lot if I had any problems with the car they'd say 'bring it down immediately', more often than not it was something silly like the oil needed topping up but they never made me feel stupid and that I was wasting their time. I would highly recommend this garage for their efficiency, pricing and just general care of their customers and of course their workmanship.

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

They really look after you and explain why and what they are doing.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Professional and honest service."

By Anonymous, 11 January 2019

Read More

I've been using wheelbase for the past four years and i have never been able to fault them. Fantastic Audi VW specialist who get my full recommendation.

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Work carried out to a high standard and in a timely manner, coupled with quality customer service give a great overall experience.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Consistently pofessional and honest"

By A Rowe, 4 December 2018

Read More

I have been using Wheelbase on and off for several years. The service is always fuss free and super helpful and I have every confidence in their servicing and repair work. It's great to be automatically provided with a replacement vehicle whilst they are working on yours. Other VW service centres charge for the insurance on this and run checks on driving licence endorsements but Wheelbase are far more trusting and it makes the whole process super slick. All round great experience.

Visited With

My vehicle

Visited In

Dec 2018

Cost

£500-£1000

Duration

5-9 hours

Visited For

Servicing, Repairs

Additional Services

Itemised invoice, Great customer service, Courtesy car

Good Points

They are specialist in VW

Bad Points

Nothing, just wish it was a little nearer my home!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Professional "

By Anonymous, 14 November 2018

Read More

I was recommended this Garage by a friend, and now I can see why! Very accommodating, professional service and friendly. Highly Recommended.......

Visited With

My vehicle

Visited In

Nov 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Punctual,friendly,helpful,value,

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent customer service at a fair price"

By Anonymous, 14 November 2018

Read More

Wheelbase specialise in Audi's VWs etc so they know the cars inside out therefore I chose them to undertake my scheduled Oil change. The customer service I received from Andy from Check-in to Check-out was efficient and effortless and I would definitely use and recommend their services again in the future.

Visited With

My vehicle

Visited In

Nov 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Oil Change

Additional Services

Itemised invoice, Great customer service, Courtesy car

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Absolutely outstanding.............the best!"

By Tim Weeden, 12 November 2018

Read More

I have now used Wheelbase for all servicing and repairs on my cars for around 15 years. Colin, Andy and the rest of the crew really have an extensive knowledge of VW Group cars and always go the extra mile to ensure that you are well looked after. Outstanding, friendly service at a significantly lower price than a franchised dealer.......I wouldn't go anywhere else!

Visited With

My vehicle

Visited In

Nov 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Friendly, thorough and sensibly priced

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service at reasonable price"

By Anonymous, 12 November 2018

Read More

Agreed package price and convenient time. Work carried at on time and car returned in good condition. Impressed with helpfulness of staff and would highly recommend them.

Visited With

My vehicle

Visited In

Nov 2018

Cost

£100-£500

Duration

5-9 hours

Visited For

Cambelt and waterpump replaced

Additional Services

Great customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A very friendly and accommodating garage providing excellent service and customer care. "

By Anonymous, 11 November 2018

Read More

I have dealt with a number of garages over a period of almost 50 years and in my view Wheelbase stands out from the crowd as being right at the top for reliability, friendliness and customer care. I have no hesitation in recommending them and indeed on one occasion they were able to accommodate a friend of mine by repairing his car without delay whereas his main dealer from whom he had purchased the vehicle could not assist him for about 10 days. Big is not always beautiful. In this case small is great !

Visited With

My vehicle

Visited In

Nov 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

The business model built around owner involvement on a daily basis and in my case many years of reliable service including the purchase of a car.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, knowledgeable, confident"

By Marilyn Russell, 1 November 2018

Read More

My VW Golf broke down and was towed to another garage, however, on recommendation I had it collected by Wheelbase for the repair. They were helpful and efficient and even lent me a lovely little VW Up while my car was off the road. They kept me updated with details and cost at all times. So lovely in this age of large corporate companies to be able to get personal service from knowledgable and friendly people. I just wish we had found them before.

Visited In

Oct 2018

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Their knowledge of the problem I had encountered and speed to repair it.

Bad Points

No dislikes

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding service, helpful, value for money, highly recommended!"

By Tina Little, 24 October 2018

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We have purchased 5 cars from Wheelbase and always have them repaired and serviced here. The service we have received has been second to none, I wouldn’t ever go anywhere else!

Visited With

Partner's vehicle

Visited In

Oct 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Replacement tyres

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Outstanding service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"High quality, thorough , Customer focused service highly recommended "

By Roger Coates, 21 November 2017

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I purchased my Audi from this excellent garage back in 2015 and have since then received excellent service on incidental running repairs.. The team have always been exceptionally quick to respond and reach a satisfory resolution that reflects the resident expertise. Customer engagement is second to none and the quality of work is excellent. Staff are friendly and helpful. A calm professionalism pervades every aspect of the operation. Highly recommended.

Visited In

Nov 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Simply the best"

By Barry Jell, 3 May 2017

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I was fortunate to have discovered Wheelbase 6 years ago on buying an Audi Allroad with main dealer history. Since then I cannot recommend them highly enough they are always willing at a moments notice (within reason) to fix a minor or major problem (putting petrol in a diesel) or losing the keys to my kayak locked on the roof! Wheelbase are my main reason for staying with the Audi and many friends have joined this rather elite club! No reservations simply the best. Barry Jell

Visited In

May 2017

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Can highly recommend "

By Ashley Tickner, 24 April 2017

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I have now bought and sold through Wheelbase and can highly recommend them. My MOT's and services are now done through them and will I continue to use them. All the staff are really friendly and nothing is ever a problem. They will always let me know before doing any work.

Visited In

Apr 2017

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service"

By Drage, 18 April 2017

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My Audi A3 developed a coolant leak and the local Audi franchised garage couldn't look at it for 3 weeks. I phoned Wheelbase and was delighted to be informed that they could see my car promptly and keep me mobile with a courtesy car. The car was quickly sorted out , everything explained and a fair price charged for the repair. What more can you ask?

Visited In

Apr 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Helpful, friendly service"

By Tim Marsden, 28 March 2017

Read More

I just moved to the area and picked these guys for my latest service. Very friendly, very helpful - my new local garage.

Visited In

Mar 2017

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding service and would highly recommend."

By Simon Greenwood, 17 March 2017

Read More

Brought a car from Wheelbase this week and can't recomend them highly enough. I would not hesitate to buy from them again. Im sure i will be returning there in the future. Thanks Again Jamie

Visited In

Mar 2017

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great people to deal with - highly recommended"

By Hugh Roberts, 24 February 2017

Read More

I bought a used VW Tiguan from this garage and found them to be excellent to deal with.

Visited In

Feb 2017

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Customer friendly, straightforward and reliable."

By TC20, 14 February 2017

Read More

Been using Wheelbase for some 15 years. Owner-managed, consistent diligent quality work. Great customer care. Gives you confidence that all and only work that is needed is identified and that it is done professionally. Always.

Visited In

Feb 2017

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding!"

By Dianne ODonoghue, 20 November 2016

Read More

Wheelbase have been our regular garage for around the last 12 years - a testament to how good they are! All the staff are very friendly, helpful and efficient - nothing ever seems too much trouble and communication is excellent. Their attention to detail and customer service is second to none. I recommend Wheelbase, you will not be disappointed.

Visited In

Nov 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, helpful, knowledgeable."

By DH201, 6 November 2016

Read More

We have used Wheelbase on three occasions since buying our Eos earlier this year from an independent garage. On every occasion Andy, Colin and the team have offered a very friendly, helpful service with all work quoted and completed as stated. They also managed to fit us in with little notice when we needed to assess a separate fault. We have really appreciated their help, and their willingness to go the extra mile.Thank you guys.

Visited In

Oct 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly - straightforward quality servicing of vw and audi vehicles"

By A J STRUDWICK, 12 October 2016

Read More

Always receive a warm welcome. I have used this garage for over 15 years for servicing and also purchased two vehicles over this time.Which says it all really. Free impartial advice backed by strong product knowledge. Service has always far exceeded any of the local franchise dealerships I have used.

Visited In

Oct 2016

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"excellent friendly customer service"

By andrew edwards, 20 September 2016

Read More

I purchased my son's first car from Wheelbase and the service and advice from Jamie was excellent. I would not hesitate to recommend them as an honest local garage

Visited In

Sep 2016

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Wheelbase are excellent and friendly, true engineers"

By nickm689, 8 July 2016

Read More

I have used Wheelbase to service and repair Audis and VS Golfs since 1995. I was immediately struck by their honesty, expert knowledge and suggestion of best value advice. Run by 2 ex workshop managers for VW main dealers, they know everything there is to know about VAG cars. Whether it be routine servicing, a repair or vehicle purchase, they are a fount of sound advice and re-assurance. Often I have been told "Your car has A fault but don't worry we will monitor it and repair it when you have to have it done which isn't right now". Across the last 21 years, through the life of: an Audi A80, AUDI 100, 4 x A6 estates and now a Q3, a Golf for the wife and polo for the kids; they have kept us on the road, saved me £ and kept me sane. Thank you: COLIN, ANDY, JAMIE, SUE, SIMON and everyone in the workshop.

Visited In

Jul 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very helpful and efficient "

By Anonymous, 30 June 2016

Read More

Wheelbase were very helpful and efficient when servicing and repairing my VW Golf today.

Visited In

Jun 2016

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Outstanding customer service over many years"

By Anonymous, 24 May 2016

Read More

Our family have used this garage for VW servicing for as long as we can remember. Colin, Andy and co provide superb customer service, have extensive knowledge of all things VW and go out of their way to fix problems quickly, charge fairly and provide free loan cars. Best of all is dealing with someone who knows much more about our cars than we do at the point of access - no anonymous "service advisors" here. They're not the cheapest independent, but the work is done thoroughly first time around, so you get what you pay for. Recommended without hesitation

Visited In

May 2016

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"One of the highlights of Hersham"

By sl_mk4, 17 April 2016

Read More

I have used Wheelbase for a decade now, usually for things that I can't do without a lift and sometimes to finish off what I started (read: messed up). Always a pleasure to come here, it's small, friendly, clean/tidy and efficient. Colin and his team are very knowledgeable, everything is explained clearly and they can talk VWs all day long!

Visited In

Feb 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb Garage with Excellent Customer Service | Honest and Reliable | 10/10"

By badga, 12 February 2016

Read More

Coincidently Honest John is one of my neighbours and I mentioned to him that I’d taken my Mk1 Audi TT to Wheelbase in Hersham for a some repairs. I was so pleased when he turned round and explained that he had recommended them on his site. I was in the trade with my father who was a top mechanic years back. Since his passing I’ve found it hard to find a garage I trust and would happily recommend. I’ve had a few jobs done now and I can’t recommend Wheelbase enough. Customer service is great and if you want an honest garage that will save you money by telling you the truth then look no further.

Visited In

Feb 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent Service, price and overall experience."

By peterowland, 12 February 2016

Read More

I have a high-mileage Audi A8 that I have owned from new - it is used as a Chauffeur vehicle and always been serviced and maintained by the Main Dealer I purchased the car from. At the end of January I had issues with major vibrations with the engine and then the car died. The car was relayed to the main dealer - checked over and the quote offered to me was a new engine £14,000 and fitting £4,000. Was recommended Wheelbase by a mechanic (car is too large to fit in his shop). They organised for the car to be collected from the dealer - checked the car over, replaced one of the injectors, recommended an oil service and filter change - total bill came to just over £1,000. They checked the suspension and gave the car a clean bill of health - car drives superbly and saved myself £17,000. If you want an honest, reliable and helpful garage I cannot recommend them highly enough. Getting the car serviced with them next week - even took their invoice to the main dealer and told them to take a copy! Will be using them form now on for all work with this car! Excellent in every aspect!!

Visited In

Feb 2016

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Competent, efficient and customer friendly"

By Elspeth, 12 September 2014

Read More

Have used this garage for over 15 years...and cannot praise it highly enough. Take the car in for servicing..and always ready on time. If anything over and above what was expected during the servicing, there is always a phone call to discuss the matter...so no shocks when collecting the car and getting the bill. A small and friendly place, where they make you feel they want your custom...rare these days. Keeps me wanting to buy VW's when I know what after-care I can get...so much better for me than a big soulless outlet

Visited In

Aug 2014

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service at a reasonable price. "

By TimW2012, 24 October 2012

Read More

I have used Wheelbase for servicing and repairs for the past 9 years. Unlike the franchised dealership which I used previously, they offer a great service with reasonable labour rates. All work is dealt with promptly and efficiently, costs are properly explained, and the car is always ready for collection when they say it will be. Friendly and practical advice is always available, and I never feel that work is being done or parts replaced unnecessarily. Most importantly, I always feel that my car will come back from Wheelbase better than when it went in. Having moved house, I now travel 55 miles each way to have my car serviced and repaired by them, and I can't imagine going anywhere else!

Visited In

Aug 2012

Visited For

Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Reliable & a pleasure to deal with"

By Mutton Geoff, 19 August 2011

Read More

I've used Wheelbase to service my cars for many years and they never disappoint. Their hourly rates have increased over the years but still remain competitive and they spend their time doing work that needs doing, not ticking boxes on a standard service menu like the main dealers.

Visited In

Jul 2011

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Joe's Repair Shop Surrey Saab Specialists, Epsom Downs

Read More

Thorobred cars, Staines

Read More

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