Ranked #133 of 233 in Kent
Services: MOT, Servicing, Tyres, Exhausts
"Horrible service and ignorance"
By Kris Butyns, 22 November 2019
Would like to warn everyone of this branch's service department. They are really bad, ignorant and would not wish anyone go through the experience I had with Mercedes Dartford today. You are better off just going across the Thames and do your service or fix at Lakeside. So what happened... I had to change glow plugs so a week ago I said I bought them and would like to have them exchanged. We set up a date for today and I was to receive a call with pricing. Guess what? Nobody called. So decided to pay a visit to make sure I am happy with the price. Spoken with one service guy who said no problem and as I have my own parts it's just going to be labour which was around I think £118. I said fine as the price is ok. When showed up today (I was second in the queue) I am told that Mercedes does not fit parts which weren't purchased at Mercedes. I asked why? I was told a week ago as I bought parts at euro car parts that it's fine and that I was even given a quote for today. But it didn't matter. As confirmed by manager just now they don't fit parts outside of their shelves. I said ok. As I also had a recall repair I told them to just do that free repair and that I won't be changing glow plugs today. I sat down and waited. My phone battery died so I couldn't go anywhere cause they wouldn't be able to reach me if they would fix the car. So wanted to get approx time so I could decide if I should go or wait. Unluckily I asked that question to the wrong person... her name was Claire (if it's true - that name I was given later). When I asked if I could know what stage is my car's repair at... I received a cold look and was asked to sit down and that she will come and update me. She said it was a repair so it takes a while and if I wasn't asked I should sit down. I wanted to explain that the main repair was cancelled and it's only a recall repair but she wasn't listening. I was asked to go and sit again and that she will come in a moment. So I did. It's now over 3 hours that I am at the site. I can see Claire coming around me and talking to other customers once, second and third time - I am ignored completely... So at 4th time, I can see her so decided to ask the question... maybe I won't be killed by her cold sight ... hopefully... Unfortunately, Claire was still in a bad mood and told me: 'Can't I see I am with a customer. Sit down I need to deal with him'. So apparently I was not a customer anymore - Just to remind I was second in a queue arrived at 8:00hrs. So if Claire was too busy I decided to speak to someone else meanwhile asked salesperson how could I complain as one person was really rude. He asked which department. I said I don't know that young lady with straight hair and green jacket... His answer was: ' Ah yes service staff. They are like that'. I thought really? So that is a standard and nothing will change? I rarely comment. Something has to be really good or horribly wrong for me to go through the effort... This time it was the latter. Managed to spoke to other (this time male) staff from service dept and he actually listened and moved my car forward in the queue as nobody was yet attending to it as it was supposed to be picked up at 5 pm?! How could I know? So Claire wanted me to sit on my ass till 5pm??? I was just asked to sit down never told nothing until now ... horrible. Claire if that's her real name was rude and arrogant. In the end, my new staff member told me that job was done and by the way, I should be aware that my glow plug and engine lights are on and those should probably be exchanged ... Wow seriously wasted day. Never again Mercedes Dartford. Lakeside is far more professional and caring! just go there and save yourself a day and frustration.
Visited WithMy vehicle
Visited InNov 2019
CostUp to £100
Additional ServicesCar cleaned, Itemised invoice
Bad Pointsstaff, ignorance, lack of updates
Quality of Service
Value for Money
"Rude arrogant useless "
By Anonymous, 25 April 2019
Dartford mercedes.....WORST EVER!! Took car in for yearly service, was informed that I had a slow puncute but they said they repaired it for free!! On collection of car, my car was parked so close to other cars that I could just about open the drivers door to get in. It was not until a about a week later when I next next used the car and then washed it I noticed they had damaged the drivers door and applied a blob of paint, that explains why they parked my car so close hoping I wouldn't notice? The so called free puncture that they did, they damaged the alloy wheel where the nuts go and the rim where they removed the tyre. Of course they are denying everything but said they would repair the damaged door and would collect my car to do this, was told collecting car at 9am finally showed up at 11am. Recon it takes 2 days to paint the whole door!!! Jokers. Should of learnt this is the same garage that put petrol in my sons car which is DIESEL!! AVOID, AVOID, AVOID
Visited WithMy vehicle
Visited InApr 2019
Visited ForMOT, Servicing
Additional ServicesCar cleaned, Courtesy car
Good PointsThe coffee
Quality of Service
Value for Money
"Mercedes Benz Dartford Fraudulent Repairs!"
By RhonnH, 30 January 2016
Ok, so I picked my car up today, and I am £1,036 lighter in the wallet! But guess what, I decided to check my onboard dash cam, and low & behold I discovered something very disturbing! Ive read on various Mercedes read forums how some people have fixed their steering lock problem using a mere hammer, well guess what, Mercedes Benz main dealers also utilise this method, check out my video on YouTube and hear the MB mechanic boasting how he has fixed my car with a HAMMER! He says "I fixed it mate, I fixed it with a hammer, brand new that is, I fixed that now, happy days, I just started battering it!". Ive emailed MB HQ and I am awaiting their response, I also made MB Dartford aware that Im on to them, awaiting a call on Monday from the branch manager. The video is here: https://www.youtube.com/watch?v=BUfE5devYcA