Manor Garage

I got a call from a friend who had sadly taken his vehicle to this place, they were told to scrap the vehicle as the engine was beyond repair - this was only after the garage had charged them >£280 to install an EGR valve, a job which takes less than an hour on said vehicle. I questioned their diagnosis and was informed the vehicle "sounded like it was going to runaway" so concluded the engine was goosed. Recovery was arranged to my premises (for which they charged £100 to do 4 miles) a quick look under the bonnet saw coolant full of oil, carbon deposits from chuffing injector seats and a blown turbo, oh and a brand new EGR valve that had been left unplugged! The vehicle had numerous fault codes stored for boost pressure, glow plugs and EGR which wasn't scanned by the fitter and also means the new EGR valve hadn't had it's old learned values reset. To repair the vehicle it needed: new turbo, head gasket, 4x glow plugs drilled out and replaced, injector seats reamed and replaced, new oil and filters all round, the intercooler cleared of the oil the turbo had spat out (which was the actual cause of the rough running and smoking not the EGR valve) and the inlet tract cleared of all the carbon crap that build up and causes issues on the DV6 engine. It could have been a nice earner for the garage had they been competent.

I took my car here for an mot and service. The car failed its mot and manor suggested a long list of repairs that i duely stumped up for. About a month after the service, my car developed a misfire in cylinder 3. I had to get the RAC out who looked at the ignition coil, leads and spark plugs. Upon removing my spark plugs he was very surprised when I had said they were recently changed at a service, because they had obviously been in there for at least 50k. The ignition leads were also corroded onto the plugs and had to be replaced as they disintegrated when removed. After this, I had my doubts about what work had actually been done by manor garage and dont think my air oil filter was changed either as it looked old, dusty and scratched. At my next mot (different (better) garage) my car failed for binding brakes. They were also surprised when I had told them manor had supposedly changed all 4 disc and pads, as this did not appear to be the case either. I will never go there again, and if you do you should check to see that what you are paying is done and to a good standard. They are also very expensive compared to other local garages. Beware

Exceptional garage with great staff and customer service!

Honest advice, didn't push for the repair but guided me to a sensible decision. Prompt service. Advise about the cost and duration of work. Trustworthy garage. Been a customer withthe team/garage here for about 7years now.

I had a screw in my tyre. I just turned up and they fixed it straight away and it was Saturday afternoon! They did a great job.

I attended yesterday as I thought i had a faulty battery , they changed it , I did say this garage is known for over charging to the receptionist but she told me that they are competivive . I had a bad experience over 10 years ago here but as it was close to my work I went over to see them. I had the battery changed and they told me that it may need further investigation and said that it could be something to do with the throttle , which is a big and costly job , the problem with the car hadnt gone away , it was still the same. My car didnt go at all in the morning and I called the AA. he was very helpful, I told him what the young man at the garage had said , he said it was nonsense it was just an ignition button , a simple thing , he asked what garage was this and I told him. he wasnt impressed as i wasnt he said that would have cost a lot of money for nothing. I took it to my usual garage today their labour is £45 an hour much cheaper than manor.I cant help but feel it sounded like a bit of a con to me as I wouldnt have known any different , the young man was very polite but I would have been paying a lot of money for nothing . I cannot trust this garage and would not retun . would not recommend

I'm currently unsure whether to use this garage ever again. Audi in for service and fault with front passenger wheel. Car was in for 2 days, which was due to delay of parts and work carried out did not fix the problem as a tyre was fitted to a wheel not associated with the fault identified as an hour after I had the car back the fault reoccurred. So brought the car back in and fault was correctly identified. However 4 hour delay between car being brought in at 0830hrs and phone call at 1230hrs to me to tell me what the fault was. Work on the car began 45mins after that as the garage were waiting for parts and the repair took 1.7hrs. I expected that I would have had the car back by lunchtime. I received the car at 1530hrs. The car was returned to me unwashed and not valeted, which is part of the services of the garage. No apology given for delays and mistakes made.

An off-shoot of John Brooke's renowned and popular Crane Bank Garage in Chester that won a Telegraph Business Award some years ago. The attention to detail and good customer service, just like the Crane Bank model, are what keep me coming back year after year. Don't expect fancy premises, but they have just replaced the venerable leather sofa in the waiting area!