J W Gibbs

Ranked #113 of 180 in Essex

Services: MOT, Servicing

20 Springwood Drive

BRAINTREE

Essex

CM7 2YN

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Recommended

"Reliable and honest."

By Glenn Aston, 21 August 2024

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I’ve used this garage for almost 20 years and have rarely been disappointed. Of course there is the odd occasion where things don’t get done, usually because parts haven’t arrived or someone was off sick but it’s never been done through incompetence or a lack of care. They’ve been helpful, honest, reasonably priced and I’ve never had a problem with the work they have done. I’ve used them for as long as I have because they can be relied upon to do a good job for a fair price, what more can I ask?

Visited With

My vehicle

Visited In

Jul 2024

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Work explained, Itemised invoice, Great customer service, Courtesy car

Good Points

Always helpful, reasonably priced and honest.

Bad Points

Not a lot.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"did not fix the problem"

By sophai, 27 July 2023

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Took my car in with an issue that took them a week to diagnose the issue and a further week to fix. Communication was very poor throughout - I had to call for updates. Unfortunately, after costing me £700, the problem returned a week later.

Visited With

My vehicle

Visited In

Jul 2023

Cost

£500-£1000

Duration

1-2 weeks

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"fix one thing and create another."

By ludikavu, 21 July 2023

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I gave my car to them to sort out one issue they them created another issue which wasn't there in the first place then had the audacity to say to me "ah we can repair but it will cost you". Scum garages fix one thing and create another.

Visited With

My vehicle

Visited In

Jun 2023

Cost

£100-£500

Duration

5-9 hours

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


" ended up having problems with with my car because i took it here"

By Anonymous, 15 July 2023

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Very unprofessional. Took my car for an Mot and ended up having problems with it. My car now has other issues wrong with it after taking it there. Definitely not ever going back. Stay away from these rude, unhelpful people

Visited With

Family member's vehicle

Visited In

Jul 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"avoid"

By Hugh Shaw, 9 July 2023

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Avoid!!! told me they looked at my van and engine was seized Complete lies took to another garage was informed it was the starter motor so minor repair do yourself a favour avoid this place

Visited With

Family member's vehicle

Visited In

May 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"avoid"

By Hugh Shaw, 9 July 2023

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Avoid!!! told me they looked at my van and engine was seized Complete lies took to another garage was informed it was the starter motor so minor repair do yourself a favour avoid this place

Visited With

Family member's vehicle

Visited In

May 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent customer service and quality workmanship at incredibly low prices "

By Fraser Whitehead, 27 January 2019

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I’ve been taking my vehicles to Gibbs for 9 years now (5 different vehicles) and regardless of issues they give you honest straightforward advice. They give you the facts about quality versus cost when needing parts and always with a view to doing the job properly. I have told dozens of people how good they are and everyone who went on to use them agreed that they are first rate!

Visited In

Jan 2019

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

The staff are great and they all do an excellent job

Bad Points

Nothing!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Reliable personal service at a sensible price, happy to deal with our 1967 Morris Minor."

By shenfield252, 20 January 2013

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J W Gibbs had maintained the Morris Minor we bought from friends so we have continued to go there for MOT and servicing, and have valued their advice. As an enthusiastic independent operation they are equally at home with all kinds of modern vehicles.

Visited In

Dec 2012

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

PMW Ltd

Read More

Steve Mott & Co Ltd

Read More

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