J W Gibbs
Ranked #113 of 180 in Essex
Services: MOT, Servicing
20 Springwood Drive
BRAINTREE
Essex
CM7 2YN
Reviews
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Recommended
"Reliable and honest."
By Glenn Aston, 21 August 2024
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I’ve used this garage for almost 20 years and have rarely been disappointed. Of course there is the odd occasion where things don’t get done, usually because parts haven’t arrived or someone was off sick but it’s never been done through incompetence or a lack of care. They’ve been helpful, honest, reasonably priced and I’ve never had a problem with the work they have done. I’ve used them for as long as I have because they can be relied upon to do a good job for a fair price, what more can I ask?
Visited With
My vehicleVisited In
Jul 2024Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Work explained, Itemised invoice, Great customer service, Courtesy carGood Points
Always helpful, reasonably priced and honest.Bad Points
Not a lot.Expertise
Quality of Service
Speed
Helpfulness
Value for Money
"did not fix the problem"
By sophai, 27 July 2023
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Took my car in with an issue that took them a week to diagnose the issue and a further week to fix. Communication was very poor throughout - I had to call for updates. Unfortunately, after costing me £700, the problem returned a week later.
Visited With
My vehicleVisited In
Jul 2023Cost
£500-£1000Duration
1-2 weeksVisited For
RepairsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"fix one thing and create another."
By ludikavu, 21 July 2023
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I gave my car to them to sort out one issue they them created another issue which wasn't there in the first place then had the audacity to say to me "ah we can repair but it will cost you". Scum garages fix one thing and create another.
Visited With
My vehicleVisited In
Jun 2023Cost
£100-£500Duration
5-9 hoursVisited For
MOT, RepairsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
" ended up having problems with with my car because i took it here"
By Anonymous, 15 July 2023
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Very unprofessional. Took my car for an Mot and ended up having problems with it. My car now has other issues wrong with it after taking it there. Definitely not ever going back. Stay away from these rude, unhelpful people
Visited With
Family member's vehicleVisited In
Jul 2023Cost
Up to £100Duration
1-5 hoursVisited For
MOTExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"avoid"
By Hugh Shaw, 9 July 2023
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Avoid!!! told me they looked at my van and engine was seized Complete lies took to another garage was informed it was the starter motor so minor repair do yourself a favour avoid this place
Visited With
Family member's vehicleVisited In
May 2023Cost
Up to £100Duration
1-5 hoursVisited For
MOTExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"avoid"
By Hugh Shaw, 9 July 2023
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Avoid!!! told me they looked at my van and engine was seized Complete lies took to another garage was informed it was the starter motor so minor repair do yourself a favour avoid this place
Visited With
Family member's vehicleVisited In
May 2023Cost
Up to £100Duration
1-5 hoursVisited For
MOTExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent customer service and quality workmanship at incredibly low prices "
By Fraser Whitehead, 27 January 2019
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I’ve been taking my vehicles to Gibbs for 9 years now (5 different vehicles) and regardless of issues they give you honest straightforward advice. They give you the facts about quality versus cost when needing parts and always with a view to doing the job properly. I have told dozens of people how good they are and everyone who went on to use them agreed that they are first rate!
Visited In
Jan 2019Visited For
MOT, Servicing, RepairsAdditional Services
Work explained, Itemised invoice, Great customer service, Pick-up and collectionGood Points
The staff are great and they all do an excellent jobBad Points
Nothing!Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Reliable personal service at a sensible price, happy to deal with our 1967 Morris Minor."
By shenfield252, 20 January 2013
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J W Gibbs had maintained the Morris Minor we bought from friends so we have continued to go there for MOT and servicing, and have valued their advice. As an enthusiastic independent operation they are equally at home with all kinds of modern vehicles.