Darcy's of Durham
Ranked #1 of 55 in County Durham
Services: MOT, Servicing, Tyres, Exhausts
Pit Lane
Newton Hall
Durham
DH1 5HH
Call 0191 375 7444
Reviews
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Recommended
"excellent"
By Anonymous, 29 March 2021
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well after phoning so many garages to fix my starter motor and getting some outrageously high quotes they did it almost straight away( They were supposed to do it the day after), but I could only rely on the car starting again maybe 1 or 2 more times. Anyway, they fixed it and also repaired my bonnet catch free of charge. would definitely go again. Price was 'very' comptetiitive too
Visited With
My vehicleVisited In
Mar 2021Cost
£100-£500Duration
1-5 hoursVisited For
RepairsAdditional Services
Work explained, Great customer serviceGood Points
freindly, helpfulBad Points
nothingExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Second to none, brillant."
By Anonymous, 23 November 2020
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I booked my wife's Audi Q5 in for its service, but I had to change the dates on 4 occasions. This was not a problem. The car was booked in for 1000and was told it would be ready before 1200 noon. I wondered back at 1130 and they were just finishing it off. A good honest garage that charges good honest prices. I will be booking my works van in here in the future.
Visited With
Partner's vehicleVisited In
Nov 2020Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Work explained, Itemised invoice, Great customer serviceGood Points
From the first phone call, to picking up the car after being serviced, nothing was a botherBad Points
NAExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent, very knowledgable, just amazingly helpful team !"
By Anonymous, 11 August 2020
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It was a jolly nice experience to meet such helpful and honest as well as knowledgable and hard working, genuine people in this garage. They have prevented and sorted several potential disasters with our Skoda Oktavia (sadly, in part, created by our usual garage). The air conditioning (Rose) was just ‘the cherry on the top‘ ...
Visited In
Aug 2020Additional Services
Itemised invoice, Great customer serviceGood Points
Very quick to think how could this job be done NOW (!) , as opposite to sooo many garages nowadays.Bad Points
Very Honest ! Very Helpful ! Very Reasonable ! Very Knowledgeable !Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent, very knowledgable, just amazingly helpful team !"
By Alexander Zaynchkovsky, 11 August 2020
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It was a jolly nice experience to meet such helpful and honest as well as knowledgable and hard working, genuine people in this garage. They have prevented and sorted several potential disasters with our Skoda Oktavia (sadly, in part, created by our usual garage). The air conditioning (Rose) was just ‘the cherry on the top‘ ...
Visited In
Aug 2020Additional Services
Itemised invoice, Great customer serviceGood Points
Very quick to think how could this job be done NOW (!) , as opposite to sooo many garages nowadays.Bad Points
Very Honest ! Very Helpful ! Very Reasonable ! Very Knowledgeable !Expertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"They're number 1 for a reason"
By Andrew Hope, 1 August 2020
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This is the second time I've used Darcy's garage. My previous car was a VW Golf (PX54WWT) which I owned for 8 years before it was crashed into. I had no doubts about getting work done there a second time for my new car (Audi A3). The mechanic is ex-Audi so has all the knowledge and equipment to work on the vehicles if the VAG range. Hospitality is always great, and Ben is a good laugh to talk to and very polite. Love the design of the building. The only downside is the parking, it's an absolute nightmare. There's a bus stop directly outside it and it's on a main road, there's not much room to turn it. HIGHLY recommend Ben buys the land next to it if he gets the opportunity (car wash), it would give him room to expand his business and plenty of parking space for customer cars.
Visited With
My vehicleVisited In
Jun 2020Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Itemised invoice, Great customer serviceGood Points
Hospitality, reliability of servicing and turnaround timeBad Points
Parking SpaceExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Excellent"
By Peter Falandysz, 26 February 2020
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Complete satisfaction of a job well done
Visited With
My vehicleVisited In
Feb 2020Cost
£100-£500Duration
5-9 hoursVisited For
ServicingAdditional Services
Car cleaned, Work explained, Itemised invoice, Great customer service, Courtesy carGood Points
Efficient. Friendly. InformativeExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Friendly, efficient and reasonably priced garage near Durham"
By Anonymous, 27 March 2018
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Will use this garage again in future.
Visited With
My vehicleVisited In
Mar 2018Cost
£100-£500Duration
1-5 hoursVisited For
ServicingAdditional Services
Itemised invoice, Great customer serviceGood Points
Easy to find even from outside of the area. Pointed out work required in future but not at all pushy, just good mechanics!Bad Points
N/AExpertise
Quality of Service
Speed
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Value for Money
Recommended
"great service, friendly and helpful"
By Christian S, 16 August 2014
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Went in with starting problems with my focus, diagnosed faulty flywheel and starter, replaced all and some other parts quickly and for a very reasonable cost. Quoted for work before job, they also replaced a cv joint for free, wonderful people, didn't "plus vat" at the end either! Free courtesy car available or will pick you up, really decent garage!
Visited In
Aug 2014Visited For
MOT, RepairsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
Recommended
"Like having a friend work on your car."
By Grandpappy, 6 May 2014
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This garage offers personal service (when they discovered a problem with my car brake discs) not only did they phone me first,they then came & picked me up so that I could see the problem; they took me into the workshop & the mechanic working on my car showed me the problem. They then took me home and continued to work on my car until the work was completed to my satisfaction. The charge for the personal service,-nill! After phoning me on completion,they then picked me up & took me to the reception area where I was offered free refreshments, while my very reasonable bill was prepared. Total work done:= Full Gold Service and both front discs and pads replaced,road tested and cleaned. Beat that!