Dealer can't find the fault on my Honda CR-V - how do I get it fixed while it's still under warranty?
My Honda CR-V has an intermittent fault, when in first gear - it jumps out of gear. I've taken it to the dealership, who've said they have put it on their machine and can't find anything. They say nothing has been reported about the vehicle and there is nothing they can do as they can't find a fault. I have a one year warranty and it's still in the 30 day/1000 miles exchange period. As nice as they are, I get the feeling they are less accepting of what I'm reporting because I'm a woman. I drove my previous car, a Honda HR-V, problem free for over 15 years (175,000 miles on the clock. Whilst I don't want to give it back, what can I do? What are the risks of this getting worse?
What you could do is write a letter to the dealer principal expressing your concern that, despite his people being unable to find fault, you are still experiencing the car slipping out of first gear and you want to make this a Matter of Record while the car is still under warranty. Send your letter by Post Office Special Delivery, keep a copy and staple the certificate of posting to the copy.
Answered by Honest John on
