How do I claim against a dealer who is liable for a tyre puncture on my Honda Jazz?
I purchased an approved Honda Jazz from at a main dealer in May 2016. At the time, I pointed out that both the rear tyres had sidewalls that were quite worn and rough looking. The salesman said not to worry because the warranty would cover it. I have now had a puncture at the rear and, after removing a small nail from the tread, I used the temporary repair kit. My local Honda dealer stated that they cannot repair the tyre, although repairable, since the sidewalls are worn and advised fitting a new tyre immediately, which I have had done. The car has covered 3000 miles since the purchase date, one should not be liable to replace the tyre due to a puncture that is repairable, after such a low mileage and after the reassurance by the salesman. Please advise how to make a claim.
An insured warranty NEVER EVER covers such things. You cannot insure against a pre-existing condition. The dealer itself is liable for any significant fault that could have been present or developing on the date of sale for six months from the date of sale, so the dealer owes you a pair of tyres. If he refuses, buy the tyres elsewhere and sue him for the cost using the Small Claims procedure: www.gov.uk/make-court-claim-for-money/overview/
Answered by Honest John on
