What is my legal position on a new timing belt failure?
9 months ago I had a new timing belt fitted on my 2009 Audi A6, 108,000 miles (the second belt I've had fitted). The bolt securing the timing belt tensioner failed and snapped off as confirmed by an Audi dealer. I have contacted the garage who fitted the belt and the car will taken to them for "evaluation". I know it's likely that the engine has been severely damaged as a result. Given that they fitted a timing belt kit where does liability lie in this situation? Is there any standard warranty on car parts? How should I best handle the situation with the garage? I simply cannot afford a new car or engine. What is my legal position here so I can negotiate with them?
It's an 8 year old high mileage car. I don't think you can hold the service garage liable for the snapping of an 8 year old bolt. But you could take it for arbitration to www.themotorombudsman.org/
Answered by Honest John on