Why was I asked to pay for an oil top-up when my BMW 1 Series is covered by the BMW service deal?

You recently mentioned high oil consumption of BMW 4-cylinder petrol engines. I bought a BMW 1 Series convertible this year. A couple of months ago the oil warning light flashed on and, as I was local to a BMW dealer, I called in and asked them to check the oil. "Yes sir, you require one litre," which was duly poured in. "That will be £21 please." “Oh.” I said. “I understood our service deal included all oils... at any time.” The dealer made a phone call and I was told, “Yes, your oil is included. There is nothing to pay.” How often does that happen?
Now that is something. Good news for BMW owners on service contracts.
Answered by Honest John on

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