When a connecting rod failed and punched a hole in the side of the 1.9TDI engine block of my 2007 SEAT Leon, I didn’t hold out much hope of a happy outcome. SEAT UK and Miller and Middleton SEAT in Colchester responded quickly and superbly with co-ordinated and textbook customer care, and I now have a SEAT sourced new engine married to a new turbo and clutch (the latter being precautions that I was happy to pay for myself given the mileage). All this came with a two year SEAT warranty. My contribution to the new engine was just £1728 plus VAT in a total ‘heart transplant’ package that cost £3700. A key factor in the support given was that I had bought from new and (loyally) met all the servicing and replacement intervals with the main dealer. I now effectively have a new car, good for at least another 100,000 miles at a cost significantly less than that of an equivalent second hand replacement. Well done, SEAT.