MacRae and Dick (Inverness) serviced our car today - or did they? Our 2011 Focus went for its first 12 months service today. When I lifted the bonnet upon getting the car back, its was obvious nothing in the engine bay had been touched! The oil dip stick still indicates the old oil, and is still slightly below the recommended level. The screenwash bottle is still half empty, and they also claimed that the vehicle received a full valet - it didn't. They've stamped the book as Serviced. What a rip off and I need to know how to make a very stern complaint!