The pre-sale service on my new car was not carried out, can Trading Standards help?

I bought a Honda HRV from a dealer who said he will give the car a full service and stamped the service book accordingly pre sale. Having got the car home I found out no such service has been done at all. I have photos of the old air and cabin filter and of the obviously old oil filter. Do you think this should go to Trading Standards?
We would give the dealer the benefit of the doubt in the first instance, and contact them to explain that the pre-sale service has not been carried out as promised. Hopefully they will accept their error and arrange for the service to be carried out at no charge to you.

If you give them this opportunity but they do not carry out the work then it would be reasonable to escalate this to a complaint to the dealer and Honda UK if necessary.
Answered by David Ross on

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