Was my six-year Hyundai service carried out correctly?

I have a 2017 Hyundai i10 that was due for its 6 years/ 60,000 miles service. After booking the car in, the dealer has completed an eSentials Full Service. However, they have neglected to change the gearbox oil and replace the fuel filter. They have changed the spark plugs and clutch fluid (even though the clutch is cable operated), however, the spark plugs were not required at this interval. I have complained to the dealer regarding these issues, however, they report that I have had an “eSentials Full Service”. I am concerned that the car has not had its full Hyundai recommended 6 years service. Do I take this further?

The dealership should be able to provide you with a comprehensive list of what is and is not included for all types of service and if your vehicle handbook information also provides this you can compare the two. It may be that the six-year service does not include changing the gearbox oil and fuel filter, but we would suggest obtaining a detailed service plan and comparing this with the work that was completed to determine if the service was carried out correctly. If this is not the case you have grounds for complaint and can ask the dealer to complete all the outlined service points.

Answered by David Ross on 30 March 2023

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