Wilbury Bodyshop, MOT & Service Centre, Hitchin

Ranked #1 of 138 in Hertfordshire

Services: MOT, Servicing, Gearboxes, Tyres, Exhausts, Brakes, Clutches, Bodywork, Classic cars, Electrics, Vans, New cars, Accident repairs

About us

Wilbury Bodyshop, MOT & Service Centre are based in Hitchin with other 50 years’ experience between their highly trained qualified staff. They are proud to say they have some of the best technicians, panel beaters and paint sprayers in the area. They have a growing reputation for providing an honest and reliable service. Aiming not to be the cheapest or most expensive but to provide their customers with a service above and beyond their expectations. Wilbury are VBRA, MICOP and TSI approved and dedicated to achieving the highest level of customer confidence and satisfaction. All your car needs under one roof. Now servicing electric & hybrid vehicles.

Unit 43 Wilbury Way

HITCHIN

Hertfordshire

SG4 0TW

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MOT

Service

Repairs

Reviews

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Recommended

"Excellent service "

By Anonymous, 25 June 2018

Read More

Brilliant service each time I’ve used the garage, wouldn’t go elsewhere

Visited With

My vehicle

Visited In

Jun 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Itemised invoice, Pick-up and collection

Good Points

Customer service

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Honest straight dealing garage."

By Anonymous, 6 April 2018

Read More

We have been using this garage for several years for servicing and MOTs and have always come away feeling they had done a good job at a fair price.

Visited With

Partner's vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Good Points

Good communication, no frills, no fancy lounge, just a solid service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent"

By Anonymous, 28 March 2018

Read More

The 'head' or head gasket went on my partner's low mileage but ageing Ford Focus. We were unsure as to whether to repair the car or write it off given the work needed. We received impartial and expert advice which laid out the options available clearly (there were two scenarios pending investigation - one very expensive, one expensive). In the end we went ahead and had the car repaired. The cost came in under the estimate on the lower cost scenario. We've been here before and will go back again. Highly recommended. Sean

Visited With

Partner's vehicle

Visited In

Mar 2018

Cost

£500-£1000

Duration

3-7 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Professionalism

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service, advice and price"

By Anonymous, 23 March 2018

Read More

I've used the garage once before for my son's car which had issues and they were quick to respond to the problem. Paul gave good advice, when he could have charged extra for more diagnostic work so I had faith in their honesty. Consequently I returned for an MOT/Service with my daughter's car and plan to return with my own. Whilst I was very pleased with my previous garage, who I had used for a number of years, the convenient location of Wilbury Bodyshop and their services to date has encouraged me to change allegiance.

Visited With

Family member's vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

For me, its very local and they are particularly accommodating in booking my car in. Love the outside paint too - so easy to find!

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Brilliant service "

By Anonymous, 20 March 2018

Read More

Paul and his team really went the extra mile for me today. My cars breaks were grinding and it needed sorting fast. But as a Mum of a young baby I was struggling to see how I was going to manage it.... not a problem. Paul’s team came to pick my car up. They then worked really quickly to not only sort my breaks but to fit 3 new tyres as they noted mine were on the point being illegal. When I told Paul I needed my car for work at 4 he didn’t make any promises but he got my car back to me by 2! Amazing service and so helpful!

Visited With

My vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Fast friendly service

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent customer service with prompt booking and MOT service"

By Anonymous, 20 March 2018

Read More

Booked the MOT for the afternoon and it was carried out promptly and honestly at a competitive price. I will definitely use them again and I would recommend them to family and friends.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Itemised invoice, Great customer service

Good Points

Honest, reliable and efficient .All diagnostics and paperwork were completed under 1hr

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great service at reasonable prices with friendly helpful staff."

By Anonymous, 16 March 2018

Read More

Arrived late for my MOT but it was no issue. Greeted by courteous staff who ensured the MOT was still completed promptly.

Visited With

My vehicle

Visited In

Mar 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Good value

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"i would recommend them to anyone"

By Anonymous, 8 March 2018

Read More

i would recommend them to everyone they fit you in asap they do the job asap but properly they give you a keyring to remind you of the date of mot they phone first to check you want the work done before they do it on one occasion I had the rac take my car to the garage in the evening and sorted it all out with them the following day no problem yes I had to wait because of appointments but they were more than helpful I will be continuing to use them in the future

Visited With

My vehicle

Visited In

Mar 2018

Cost

£500-£1000

Duration

5-9 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

polite helpful straight forward personable honest

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service"

By Anonymous, 5 March 2018

Read More

Very friendly and helpful staff. Took time to explain issue and gave impartial advice without any pressure

Visited With

Partner's vehicle

Visited In

Mar 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Clear, impartial advice

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"I've owned a car for 54 years and Wilbury is the best service centre out of the many I've been to."

By Anonymous, 2 March 2018

Read More

My car is 16 years old and is a family friend. It needed its MOT and a 100,000 mile service. There were several faults as I had been warned about in another service centre the year before. Paul, the manager of Wilbury gave me a clear description of the car's faults, what was needed to remedy them and the exact price. They did a first-class job, and I was offered a view of everything they had done. The car had been cleaned and felt like new when I drove it.

Visited With

My vehicle

Visited In

Feb 2018

Cost

£1000 plus

Duration

3-7 days

Visited For

MOT, Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Very pleasant reception, transparent honesty about the car's faults, what was required and excellent service

Bad Points

I liked everytinng about it!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"A warm, friendly welcome, and clearly very good at what they do!"

By James Sealey, 27 February 2018

Read More

From the initial phone call as a new customer, to arriving at the garage one thing stood out for me: Good, honest, trustworthy, customer service! Being able to book my car in with a 1 hour window for it's MOT was really handy, and when I arrived I was offered a cup of tea. An actual, proper, cup of tea. In a proper mug, made using a proper tea bag! None of the automated coffee machine from the 80s using powdered milk malarkey! They even found the time to put a quote together for some further work on my car (at my request) whilst getting the MOT done. All in all, a very positive experience. Friendly and experienced staff, a warm welcome, and great value for money. Highly recommended.

Visited With

My vehicle

Visited In

Feb 2018

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Itemised invoice, Great customer service

Good Points

Great customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent"

By Danny Conran, 10 October 2017

Read More

The service was impeccable, pricing is fair. Will defiantly be going back and would recommend to everyone

Visited In

Oct 2017

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"trustworthy, speedy and lovely staff! "

By Anonymous, 9 October 2017

Read More

Took my car here under recommendation to this garage after I had some worries after a less successful service elsewhere and was greeted by Ema who was very helpful in putting my mind at ease and showing me around the garage as I was anxious entering another garage after my last bad experience. She introduced me to her team and they had a look over my car and advised me of the fault, they sent me a quote via email so I felt no pressure to do business their and also offered a courtesy car for the duration of the repair. There was no charge for this and I was very impressed as my history has always been that I am stranded without a car which always puts me off of taking my car to get things done. When I picked up the car I was greeted by Paul and Ema who were happy to explain the invoice and explain what the mechanic Nik had done to my car. Cannot recommend enough and will trust this garage again if my car ever needs work doing! Thank you :)

Visited In

Oct 2017

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Great attention to detail"

By Anonymous, 15 September 2017

Read More

Found staff very friendly and informative, able to diagnose and rectify fault. I have also had to use this garage for bodywork repair, the results from the repair, could not see its been marked in the first place. First class service.

Visited In

Sep 2017

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Excellent service all round"

By Meryl Johnson, 13 September 2017

Read More

Wilbury's have serviced my car for the past 9 years. I wouldn't go anywhere else. Excellent work and price. Always a professional service, which is important to a woman!

Visited In

Sep 2017

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Technical, dependable and suits the wallet"

By Tony Orphanou, 12 September 2017

Read More

Have used this garage for the past 8 years for mine and the wife's car, recommended to family and friends due to the amount of ear ache that this has saved me over the years. Would not even think about using another garage for bodywork or mechanical .

Visited In

Sep 2017

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Unbelievable Honesty"

By Mr Jameson, 26 August 2015

Read More

Booked in too garage to have half the engine taken apart to fix a oil leak (main dealer had quoted over 1000 pounds just to remove engine and assess. Garage found the tensioner had come loose, welded metal to make a tool, completed the repair without having to remove engine. Total Estimate to fix fault £868.69 Total Bill £269.22 I would have known no difference if they said they removed engine, very happy with service. congratulations.

Visited In

Aug 2015

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly, reliable and competitive on prices."

By Anonymous, 24 March 2015

Read More

Our company have used Wilbury Bodyshop for several years, for both Company/private vehicles. We have always received a friendly, reliable and efficient service from Ema, Paul and the team at Wilbury. Prices are very competitive and on the occasion when additional works have been a necessity, prior notice of costs has always been given, enabling us to make our own choices. We would highly recommend Wilbury Bodyshop. Abel Ventilation Limited

Visited In

Jan 2015

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Honest friendly Service"

By Mr James Right, 5 November 2014

Read More

Had a light come on dashboard, got a diagnostic scan done, given a full printed report, then they talked me through the fix, garage suggested they reset the fault for know as it possible the battery going flat put the light on, if reoccurs within next couple weeks they will give a free scan to confirm same fault then have to start investigating. 1 month later still no light on, was expecting a large bill, will certainly be back for a service.

Visited In

Oct 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"honest, friendly, skilled team"

By redemalu, 17 September 2014

Read More

I was dubious visiting this garage as I took the offer of MOT £17.50. I expected them to fail it and quote a fortune for repairs. How wrong was I. These guys talked me through the mot and when it passed they explained the certificate and what advisories needex doing before the next MOT. I was pleased with the whole service from the tea offered while I waited to the tour around the garage. These are so transparent they certainly have nothing to hide and not only will I use them again I will recommend them too.

Visited In

Sep 2014

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Woman friendly service"

By Mrs Smith, 9 April 2014

Read More

Just been to garage had a new part fitted to airbag system, very professional, treated me like a valued customer although this was first time i have used them.

Visited In

Apr 2014

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Quality staff, honest, efficient and cheap"

By Stevegrady, 7 March 2014

Read More

12 year old X Type Jag engine warning light came on due to Lamda sensor failure. Main dealer quoted £408.70 providing no complications. Willbury did the job same day including replacing the Lamda sensor charged £236.40 and gave full explantion of test report. Polite and helpful. This is the first time I have used them but am already using them again to do some work on my BMW Z4. Highly recommended. Steve Grady

Visited In

Mar 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent"

By Mike Thompson, 21 February 2014

Read More

Just had my car repaired for oil leak, when I went to pick up car they had found a cheaper supplier for the parts and managed to take £50.00 off my bill, I would have been none the wiser, very honest. Impressed , would not go anywhere else now....

Visited In

Feb 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Made to feel confortable"

By Julia Fryer, 10 February 2014

Read More

Just waited for my MOT to be done, was made to feel comfortable with a nice cup of tea, then the failure was explained to me in detail ( just couple bulbs), no charge for fitting just paid for the bulbs. Overall a great experience, never thought id be saying that about getting my MOT done. thank you.

Visited In

Feb 2014

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Done exactly what they said they would do !"

By Mr Baverstock, 3 February 2014

Read More

Just had some scuffs repaired on my car, have my wife's car booked in there in a couple weeks, great service.

Visited In

Feb 2014

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Honest and Trustworthy"

By Mr Andrews, 15 January 2014

Read More

Had a major service done with these guys, picked up my clean car, got a full typed report of the diagnostic test, then got some advisories, they advised me that my brake pipes needed sorting before the mot but couple of the other advisories they told me to leave till the mot and they would check them on the mot. Never been into a garage that have not tried to sell me everything. 10 out of 10. thanks.

Visited In

Jan 2014

Visited For

Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Knowledgeable fair price and honest"

By Mr Whittaker, 26 July 2013

Read More

Took a long time to find a honest garage, well done.

Visited In

Jul 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Honest, great service"

By Mr Knight, 11 June 2013

Read More

Picked my car up on time, quote for work was to the penny, they even told me to leave couple of advisory s till next year, delivered back on time and washed. Major service and Mot, Ford Focus. Nice to have found a garage that believes in customer service. Well done

Visited In

Jun 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"HONEST Garage"

By Mr Basra, 16 April 2013

Read More

Service and mot, they told me to leave a couple of advisories until next year, could not believe they did not try to sell me the work. Will not go anywhere else now.

Visited In

Apr 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good value garage that offers excellent, honest service"

By Anonymous, 7 August 2012

Read More

I have been using this garage for 3 years now, for MOT, servicing and repairs. As a female, I don't feel intimidated using this garage. They explain everything to me and the prices are very reasonable. However, the best thing about them is their service. They go out of their way to make sure things are done properly and to my satisfaction. I have had to use them for a number of repairs to my car recently and everytime I have been happy - they have always been honest about where I can certain work done cheaper elsewhere (e.g new tyres). I completely trust them and have never had them try to get extra money from me by saying something needs doing when it doesn't (which some garages have tried with me in the past!). Whether I am waiting in the waiting room or whether they collect/drop off the car - all the staff are so friendly and nothing is too much trouble for them. Their service exceeds all my expectations and for this reason I have no hesitation in recommending this garage to everyone I know.

Visited In

Jan 2012

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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Hitchin Audi

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