Wilbury Bodyshop, MOT & Service Centre, Hitchin

Best garage I've been to in a long time. Proved how clear and honest they are every step of the way. Will be going for all future work.

I have used this garage several times over the past few years and I will continue to use their services for many more. They offer an excellent service, and always take the time to explain issues and solutions honestly. I cannot fault their technical expertise either. I have recommended them to several friends and they have all been happy with the service too.

Calls to this garage were answered promptly at all times. On arrival, the process was expained clearly to me. it would start with an MOT to assess other work that may need doing alongside the welding which we were already aware of . Within 2 hours I received a phone call and the work needed was explained in detail to me. Unfortunately it culminated in the phrase " even with the repairs which are all possible and would get it hrough the MOT, I wouldn't allow my daughter to drive it" such an honest response which I was very grateful for. The car was then left at the garage until we were able to collect that evening. I can not fault a single step of my experience. Well done all.

I absolutely cannot fault this place. We’ve taken many cars here over the past few years and Paul and the team have never given us reason to doubt them. They are always honest and transparent and we even trust them with our classic car so that speaks volumes! They always phone with an explanation of what needs doing and why, along with cost and I can confidently say we’re very satisfied customers

HAVE USED THIS GARAGE FOR MANY YEARS NOW, FOUND THEM TO BE PROACTIVE AND VERY EXPERIENCED AND SUGGESTED LESS EXPENSIVE SOLUTION TO THE ISSUE WITH THE BATTERY NOT KEEPING ITS CHARGE (INSTEAD OF A VERY EXPENSIVE REPLACEMENT BATTERY QUOTATION FROM THE VW DEALERSHIP) I HAVE RECOMMENDED THEM TO FRIENDS AND FAMILY AND WILL CONTINUE TO DO SO

I needed a prompt repair to the wing and door of my 4 year old car after being damaged by a 3rd party and Wilbury Bodyshop were excellent. The Bodyshop manager Ray, was helpful, courteous and covid-prepared and provided a detailed estimate of costs to my inbox. Ray advised that the repair would take 3 days and explained why. Comparison with quotes from 2 other local bodyshops made those look very 'backstreet' and with very little reduction in costs but a big reduction in my confidence. The very helpful Ema invoiced the 3 party directly and kept me informed. After a few false starts with the payment from the 3rd party, during which Ema was patient and helpful, within 3 days my car was returned, with a perfect metallic paint match (I'm very fussy)and no sign of the accident. I rarely leave reviews but in this case, this place is worth it.

Popped by on the off chance of them being able to help me with a problem I had with the bonnet of my car. Was sorted in no time at all and really appreciated the help. Will be using again and recommend to anyone

Emma & the team were very professional and made me feel at ease. Everything was clearly explained and for once i wasn't charged a fortune for a good job. I couldn't stay on site due to COVID restrictions but Emma was kind enough to arrange a cab for my return to pick the car up. It was a pleasant change speaking to a female who was not only friendly but knowledgeable about her trade. (Those were my husbands words - I don't have a clue)

Quick, efficient, great service (love the guy on reception), best price around, AND I trust them. So chuffed I found this garage and they will get my service for as long as I can drive! Thanks to the team at Wilbury - you cannot underestimate the importance of what you do.

I've used this garage for a number of years and they have always provided a quick and friendly service. Recommended.

I have been going to Wilbury Bodyshop for the past 6 years and with 5 different cars. I initially visited them because they were competitive on price and close to my office, but I have found their service and value fantastic from start to-date. They are always exceptionally friendly, flexible and honest. I took my previous car here for a diagnostic where they helped decipher the fault and advise at what point it was worth repairing v selling and I can say they were 100% spot on. Advice is genuine and without any intent to sway further expense. I have been driving for 13years and I can say that Wilbury Bodyshop are 2nd to none. Cannot rate the staff, quality of service or value for money highly enough.

Couldn’t pick a better garage. Honest, reliable and top quality work.

I have been using this garage for seveal years now and always find their work excellent. It is always explained clearly and concisely. I really would not take my car anywhere else.

Although I only went for an MOT, the staff dealt with me promptly, explained everything and finished the car in quick time. And all at the bargain price of £30! They put some of the main local dealers to shame.

My car went in for yet another service and mot. It is always taken care of with professionalism and honesty, as a young woman I always feel extremely comfortable in this garage, and with everything explained at such a great standard I never leave feeling unsure about what my car needed nor why. I must also say, I enjoy the singing you can hear from the waiting area. Keep up the great work!

Paul and the team are so friendly. Easy to talk to, gave me good advice, explained clearly what they were going to do and how much it would cost and fixed my boot problem quickly, even fixed my reversing camera at the same time and secured a seat belt problem too. Highly recommend these guys

The manager has charged me only for 0.5h of his work. They’ve found fault very quickly. No drama. Very helpful people. Professional. Honest. I will recommend that garage to my friends ! It was my first attempt and I can see I can trust them. And they are considerably cheaper than the other well known garages. I’m pleased and happy. I will use them for my MOT etc.

We have been having our car MOT'ed and serviced at Wilbury for the past 7 years, and have found their service to be consistently excellent. They are very good at explaining what needs to be done and why, and although there have been opportunities where they could have taken advantage of my lack of technical knowledge, they have always only carried out work that was actually necessary. I was very grateful to them for taking a look at our car on Xmas Eve when I was having problems with the clutch, which they did without charge. All in all, a great garage offering great service.

Excellent service as always

I took my Classic Mini cooper MPI to the garage after I heard some unsettling noises coming from the drivers side rear wheels. I had my suspicions that it would be the wheel bearing as it was an all too familiar sound. Wilbury Garage broke the bad new to me upon inspection and it was far more serious than I first expected, with the bearings, brakes, tyres and other issues all being a serious issue. They were very open and honest about their unfortunate discoveries and highlighted the danger I could potentially be in if I drove it home (I live in Hitchin, so I knew it was bad). After I received the phone call and spoke about the work I asked for a quote. Paul spoke to me in detail about the work required and even prioritised it in an attempt to bring the initial cost down and stagger the work. I decided to get all the work quoted completed as a matter of safety. The work was carried out over the period of a week with a few phone calls to update me on the progress. Overall I am very pleased with the service I received and the workmanship carried out. My little red Mini lives to drive again and is now ready for the London to Brighton Run in May 2019. Thank you WBMSC

Best experience in UK so far better services than the main dealer Audi. I am talking about fast info, fast service and last but the best “quality”. Thank You Wilbury

Trustworthy garage always take my car and recommend to anybody to use it

Quite simply I wouldn't take my car anywhere else

I recently had my car MOTed and serviced at Wilbury Bodyshop M O T & Service Centre. The rear brake pads needed replacing and this was carry out on the same day. The garage, which was recommended by a friend, provided a good service at a reasonable price. The staff were friendly and very helpful. I will be using this garage in the future.

Brilliant service each time I’ve used the garage, wouldn’t go elsewhere

We have been using this garage for several years for servicing and MOTs and have always come away feeling they had done a good job at a fair price.

The 'head' or head gasket went on my partner's low mileage but ageing Ford Focus. We were unsure as to whether to repair the car or write it off given the work needed. We received impartial and expert advice which laid out the options available clearly (there were two scenarios pending investigation - one very expensive, one expensive). In the end we went ahead and had the car repaired. The cost came in under the estimate on the lower cost scenario. We've been here before and will go back again. Highly recommended. Sean

I've used the garage once before for my son's car which had issues and they were quick to respond to the problem. Paul gave good advice, when he could have charged extra for more diagnostic work so I had faith in their honesty. Consequently I returned for an MOT/Service with my daughter's car and plan to return with my own. Whilst I was very pleased with my previous garage, who I had used for a number of years, the convenient location of Wilbury Bodyshop and their services to date has encouraged me to change allegiance.

Paul and his team really went the extra mile for me today. My cars breaks were grinding and it needed sorting fast. But as a Mum of a young baby I was struggling to see how I was going to manage it.... not a problem. Paul’s team came to pick my car up. They then worked really quickly to not only sort my breaks but to fit 3 new tyres as they noted mine were on the point being illegal. When I told Paul I needed my car for work at 4 he didn’t make any promises but he got my car back to me by 2! Amazing service and so helpful!

Booked the MOT for the afternoon and it was carried out promptly and honestly at a competitive price. I will definitely use them again and I would recommend them to family and friends.

Arrived late for my MOT but it was no issue. Greeted by courteous staff who ensured the MOT was still completed promptly.

i would recommend them to everyone they fit you in asap they do the job asap but properly they give you a keyring to remind you of the date of mot they phone first to check you want the work done before they do it on one occasion I had the rac take my car to the garage in the evening and sorted it all out with them the following day no problem yes I had to wait because of appointments but they were more than helpful I will be continuing to use them in the future

Very friendly and helpful staff. Took time to explain issue and gave impartial advice without any pressure

My car is 16 years old and is a family friend. It needed its MOT and a 100,000 mile service. There were several faults as I had been warned about in another service centre the year before. Paul, the manager of Wilbury gave me a clear description of the car's faults, what was needed to remedy them and the exact price. They did a first-class job, and I was offered a view of everything they had done. The car had been cleaned and felt like new when I drove it.

From the initial phone call as a new customer, to arriving at the garage one thing stood out for me: Good, honest, trustworthy, customer service! Being able to book my car in with a 1 hour window for it's MOT was really handy, and when I arrived I was offered a cup of tea. An actual, proper, cup of tea. In a proper mug, made using a proper tea bag! None of the automated coffee machine from the 80s using powdered milk malarkey! They even found the time to put a quote together for some further work on my car (at my request) whilst getting the MOT done. All in all, a very positive experience. Friendly and experienced staff, a warm welcome, and great value for money. Highly recommended.

The service was impeccable, pricing is fair. Will defiantly be going back and would recommend to everyone

Took my car here under recommendation to this garage after I had some worries after a less successful service elsewhere and was greeted by Ema who was very helpful in putting my mind at ease and showing me around the garage as I was anxious entering another garage after my last bad experience. She introduced me to her team and they had a look over my car and advised me of the fault, they sent me a quote via email so I felt no pressure to do business their and also offered a courtesy car for the duration of the repair. There was no charge for this and I was very impressed as my history has always been that I am stranded without a car which always puts me off of taking my car to get things done. When I picked up the car I was greeted by Paul and Ema who were happy to explain the invoice and explain what the mechanic Nik had done to my car. Cannot recommend enough and will trust this garage again if my car ever needs work doing! Thank you :)

Found staff very friendly and informative, able to diagnose and rectify fault. I have also had to use this garage for bodywork repair, the results from the repair, could not see its been marked in the first place. First class service.

Wilbury's have serviced my car for the past 9 years. I wouldn't go anywhere else. Excellent work and price. Always a professional service, which is important to a woman!

Have used this garage for the past 8 years for mine and the wife's car, recommended to family and friends due to the amount of ear ache that this has saved me over the years. Would not even think about using another garage for bodywork or mechanical .

Booked in too garage to have half the engine taken apart to fix a oil leak (main dealer had quoted over 1000 pounds just to remove engine and assess. Garage found the tensioner had come loose, welded metal to make a tool, completed the repair without having to remove engine. Total Estimate to fix fault £868.69 Total Bill £269.22 I would have known no difference if they said they removed engine, very happy with service. congratulations.

Our company have used Wilbury Bodyshop for several years, for both Company/private vehicles. We have always received a friendly, reliable and efficient service from Ema, Paul and the team at Wilbury. Prices are very competitive and on the occasion when additional works have been a necessity, prior notice of costs has always been given, enabling us to make our own choices. We would highly recommend Wilbury Bodyshop. Abel Ventilation Limited

Had a light come on dashboard, got a diagnostic scan done, given a full printed report, then they talked me through the fix, garage suggested they reset the fault for know as it possible the battery going flat put the light on, if reoccurs within next couple weeks they will give a free scan to confirm same fault then have to start investigating. 1 month later still no light on, was expecting a large bill, will certainly be back for a service.

I was dubious visiting this garage as I took the offer of MOT £17.50. I expected them to fail it and quote a fortune for repairs. How wrong was I. These guys talked me through the mot and when it passed they explained the certificate and what advisories needex doing before the next MOT. I was pleased with the whole service from the tea offered while I waited to the tour around the garage. These are so transparent they certainly have nothing to hide and not only will I use them again I will recommend them too.

Just been to garage had a new part fitted to airbag system, very professional, treated me like a valued customer although this was first time i have used them.

12 year old X Type Jag engine warning light came on due to Lamda sensor failure. Main dealer quoted £408.70 providing no complications. Willbury did the job same day including replacing the Lamda sensor charged £236.40 and gave full explantion of test report. Polite and helpful. This is the first time I have used them but am already using them again to do some work on my BMW Z4. Highly recommended. Steve Grady

Just had my car repaired for oil leak, when I went to pick up car they had found a cheaper supplier for the parts and managed to take £50.00 off my bill, I would have been none the wiser, very honest. Impressed , would not go anywhere else now....

Just waited for my MOT to be done, was made to feel comfortable with a nice cup of tea, then the failure was explained to me in detail ( just couple bulbs), no charge for fitting just paid for the bulbs. Overall a great experience, never thought id be saying that about getting my MOT done. thank you.

Just had some scuffs repaired on my car, have my wife's car booked in there in a couple weeks, great service.

Had a major service done with these guys, picked up my clean car, got a full typed report of the diagnostic test, then got some advisories, they advised me that my brake pipes needed sorting before the mot but couple of the other advisories they told me to leave till the mot and they would check them on the mot. Never been into a garage that have not tried to sell me everything. 10 out of 10. thanks.

Took a long time to find a honest garage, well done.

Picked my car up on time, quote for work was to the penny, they even told me to leave couple of advisory s till next year, delivered back on time and washed. Major service and Mot, Ford Focus. Nice to have found a garage that believes in customer service. Well done

Service and mot, they told me to leave a couple of advisories until next year, could not believe they did not try to sell me the work. Will not go anywhere else now.

I have been using this garage for 3 years now, for MOT, servicing and repairs. As a female, I don't feel intimidated using this garage. They explain everything to me and the prices are very reasonable. However, the best thing about them is their service. They go out of their way to make sure things are done properly and to my satisfaction. I have had to use them for a number of repairs to my car recently and everytime I have been happy - they have always been honest about where I can certain work done cheaper elsewhere (e.g new tyres). I completely trust them and have never had them try to get extra money from me by saying something needs doing when it doesn't (which some garages have tried with me in the past!). Whether I am waiting in the waiting room or whether they collect/drop off the car - all the staff are so friendly and nothing is too much trouble for them. Their service exceeds all my expectations and for this reason I have no hesitation in recommending this garage to everyone I know.