Rybrook BMW, Worcester

I previously put a 5 star review for this dealer, but honestly, it's been an absolute nightmare since. If I could give no stars, I genuinely would. The service department from top to bottom are run by half-wits. They replaced my right hand side control arm, with a left hand side one, and said my car was repaired and aligned.. what a farce! This is only one of the many issues that my car has. It's an absolute sham! 6 months of non stop issues with the car I bought from here, no real apologies, and I assure you at times you'd be better of speaking to a brick wall, as they are hands down the most stubborn, and unapologetic dealership I've ever dealt with. From sales to service, I couldn't recommend a thing. The buying experience was a pleasure, but EVERYTHING since has been nothing short of a nightmare. Spend almost £40k, to be treated as if I've not spent a penny with them. Even another BMW dealer local to me were shocked at the shoddy worksmanship being carried out by what is supposed to be another main dealer BMW. I implore with you guys to take the negative reviews with weight as I wish I had also. It's been 6 months of absolute hell, the notorious no response to email other talk about is genuinley a major issue. One that runs from the top end of the business down to the very bottom. Case is now with the Financial Ombudsman, who I hope will relieve me of this lemon that they have sold me. Would not recommend to my worst enemy...

I had a long standing squeak in my 2 yr old BMW F10 which was difficult to replicate because it only arose after long journeys. The dealership showed great patience as I sought to replicate the squeak and they spent several hours (under warranty) trying to identify the source. Their first attempt was unsuccessful but on the second visit they identified the problem as the gearbox linkeye and fixed it today. The car has been back for warranty repairs several times over the past two years including a new clutch at 18000 miles and there has always been unquestioning acceptance of a problem to be resolved. The performance of the dealership has been first class .... if only the car had been as reliable!

Every aspect of the garage is excellent, I've dealt with them for everything from sales through to accident repairs, warranty work, Service and MOT, for both BMW and Mini the staff are always far more helpful than at any other main dealer I've been to. I will definitely be buying both mine and my wife's next cars from Rybrook Worcester.