Porsche Brooklands

I recently attempted to extend the warranty on my Porsche Taycan through Porsche Centre Brooklands and was met with an inflexible and inconvenient process. The dealership insisted that I make a 1.5-hour round-trip solely to sign a document in person. When I questioned why this couldn't be handled remotely, I was told it was due to FCA regulations. However, other FCA-regulated financial products like mortgages, bank accounts, and car insurance can all be arranged without needing to be physically present. What made it worse was the complete lack of flexibility or willingness to explore other solutions, such as posting the document for me to sign. For a premium brand, I expected much better customer service and a more forward-thinking approach. Instead, I was met with inconvenience, poor communication, and no effort to make the process easier. This experience has left me extremely disappointed and questioning the level of customer service provided by Porsche Centre Brooklands.

I took my car in for a wheel alingment and they game me back the car with one of the back wheels sticking up. I put my whole family in the car a week later and the car buckled, skips and almost sliding into a lorry. Took the car back to them and they we’re scrambling for 3 months I had to use rentals. They then recommended Porsche reading. Who fixed it and confirmed that of the tyres were sticking out.

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I was welcomed immediately and they understood what I wanted doing. The curtesy car was ready as promised and I was able to collect my car as scheduled the following day after the major service and MOT . Friendly team who consistently give good expert service.