Stratstone Land Rover, Newcastle
Ranked #41 of 73 in Tyne & Wear
Services: MOT, Servicing, Tyres, Exhausts, Brakes
"Diabolical service, mis-diagnosed problem, no call backs, refused to offer any refund, tried to rip me off further..."
By DiscoHead, 19 September 2014
Mis-diagnosed problem with my 02 Discovery (probably worth aboout £4-5k) made me pay for new fuel pump & battery at £1080. Problem cont'd they then said I ALSO needed to replace the engine control unit at a cost >£2k. A simple Google search and a call to an independent landrover garage established they had mis-dianosed a common fault on older discoveries. The independent (north eastern landrover) repaired car in a few hours for a cost of £270 replacing injector seal & harness. Stratstone rarely returned calls, refused to accept they had got it wrong despite clear evidence and supporting input from the AA and the independent. Kept my car for over a week, refused to even attempt to resolve the problem. They were either useless or attempting to rip me off and I couldn't decide which I suspect probably just useless in all areas - mechanical, management and customer service. I'm just glad I didnt continue believing them otherwise I'd have spent another £2k, still had the problem, no working car. Or I would have scrapped the car and had to replace the car which has since carried on without an issue.
Visited InJun 2014
Quality of Service
Value for Money
"Very nice mechanics that know there stuff, "
By northeastern land rover and 4x, 10 August 2011
We left our land rover discovery with northeastern for a service and a problem with starting, was fixed the same day and valeted free of charge. Very pleased with the level of service and the bill.