Motorforce, Chichester

Ranked #73 of 111 in West Sussex

Services: MOT, Servicing, Tyres, Exhausts, Used cars

1 & 2 Woodruff Business Centre Terminus Road

Chichester

West Sussex

PO19 8PH

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"Very poor customer service"

By Anonymous, 13 July 2024

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I purchased two premium tyres for an MX5 via the Blackcircles website. The price was competitive and the online booking went smoothly I selected this garage because they are a local, approved fitter. I arrived on time and was expecting a straight forward job. However, I was in for a major disappointment. I spoke to the manager and confirmed which tyres needed replacement. I naturally expected the new ones to be put on the same axle. He objected in a very unpleasant and unprofessional manner. Quote: " I won't be doing that, Blackcircles don't pay me enough to do that" I was stunned. I've dealt with many garages over my 50 plus years of driving and I've never encountered such a bad attitude. This individual, not only let the Motorforce group down, he tarnished the reputation of Blackcircles and most of all he spoiled the start of my day.... i cannot believe that he felt it appropriate to take out issues he has with Blackcircles on one of their customers. If you are unwilling to provide the required service, take the matter up with the middleman, do not try to take it out on the customer. Incredibly poor customer service, I would never use them again. The money saved on the tyre price wasn't worth the hazzle.

Visited In

Jul 2024

Cost

£100-£500

Duration

1-5 hours

Good Points

A female apprentice called Mel

Bad Points

Terrible Customer Service from the manager

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fixed my VW transporter fast with minimum fuss and great communication."

By mrs treena l cooper, 17 August 2022

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Roy and the whole team know are highly experienced. Excellent mechanics who are professional and well organised. And whilst we had one vehicle in we had a family emergency and they provided a courtesy vehicle quickly, no questions. They always go above and beyond. would highly recommend the guys at Motorforce/ HiQ.

Visited With

My vehicle

Visited In

Aug 2022

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Great customer service, Courtesy car

Good Points

They fixed the fault and provided us with a last minute loan car when we had a family emergency.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fixed my VW transporter fast with minimum fuss and great communication."

By mrs treena l cooper, 17 August 2022

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Roy and the whole team know are highly experienced. Excellent mechanics who are professional and well organised. And whilst we had one vehicle in we had a family emergency and they provided a courtesy vehicle quickly, no questions. They always go above and beyond. would highly recommend the guys at Motorforce/ HiQ.

Visited With

My vehicle

Visited In

Aug 2022

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Great customer service, Courtesy car

Good Points

They fixed the fault and provided us with a last minute loan car when we had a family emergency.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Very poor service"

By Andrew Cecil, 11 April 2022

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Following my engine replacement, it broke down, after getting the car towed, they couldn't fix the engine they fitted, which left me without a car, even though it was still in warrantee, there was no offer of compensation or refund because they couldn't fix the engine. Would never use this garage again. Rip off.

Visited With

My vehicle

Visited In

Apr 2022

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Replacement engine

Good Points

Nothing

Bad Points

Unprofessional

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Slow, unprofessional service "

By Anonymous, 23 May 2021

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Very slow service, even though van needed for work, charged £77 and hour (even doctors don’t get that). Promised would be ready by end of the day to be told the mechanic was going home and not finishing it.

Visited With

My vehicle

Visited In

May 2021

Cost

£500-£1000

Duration

1-2 weeks

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Good local garage, competitive rates and really good clear communications with customers."

By Joe Turner, 8 July 2020

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I have used this garage mainly for our 17 year old VW Beetle for the last few years, but also other family cars now and again. Always find them friendly, really honest and dead straight as regards what needs doing, or can wait, and how much it will cost. Especially good for people who run older or cheaper cars but no job seems to be too big or small. Communication with customers is really first class. Never kept waiting when dropping off or collecting and they are really prompt with work done when they say it will. Helpful to get a call when service or MOT is due too.

Visited With

Partner's vehicle

Visited In

Jun 2020

Cost

£500-£1000

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

Knowledgeable and sound advice especially on older vehicles. Good on texting and calling about progress and issues as they arise. Reasonable price for a good local garage.

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very genuine & trustworthy."

By JD1948, 16 October 2014

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Always good service. They tend to be very busy (always a good sign!) I do as much work on my cars as I can (at the moment I have six, all considered 'classics') but if circumstances dictate I will use this garage. For instance my '91 Fiat Panda needed a new brake master cylinder for its last MOT, something I was aware of, & I was very satisfied with the job they did. I have also taken both my Austin Metros in to have the hydragas suspension pumped up.

Visited In

Jun 2014

Visited For

MOT

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Lillywhite Bros Ltd

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Atb Sussex

Read More

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