London Road Garage, Coalville

Customer service - couldn't fault. A female customer drops in for advice and she is not despised - she is treated with respect and listened to. The issue relating to my car was discussed with a mechanic and he gave sound advice. The previous mechanics whom my car was booked in with no longer want to have anything to do with servicing my car. It is a little Seat Mii - to insignificant for a local mechanic to service. Surprise, suprise - he made "USE" of my contact details after having watched me for over 10 years and then he made his deliberate, decisive and meticulously planned move to ruin the female customer and her relationships. Now live alone husband left the family home and I have had to find another mechanic, who is decent enough to service an insignificant Seat Mii for a poor, vulnerable female customer. How lovely to actually be able to speak to a mechanic who treats females with respect. 5 stars for the excellent customer service. Would certainly recommend this garage.

Hello, Could your business take at least 3-5 new clients per week? We are providing a free trial of lead generation services - we won’t charge you a dime if we don’t deliver paying clients at a satisfactory cost. If you are interested, just let me know what would be an acceptable marketing cost per paid client acquired for you. Best regards, Jeff

Always had updates

Something went wrong with my car I rang them and within half an hour they collected the car from me and within hours diagnosed the issue and even offered to fix same day!! They even dropped it off for me once fixed the following day as I am around the corner! I have used these countless times and find garages quite intimidating however these are honest and friendly. With my car being on the older side I do feel like they would say weather it’s worth fixing or not. Will visit again and recommend

Took Combo in for glow plugs as RAC said that is what it was. When I collected it the van was on charge as they had drained the battery trying to start it. As I have before. Was told it was probably a fuel problem and need to start with new fuel lines but it still does not start in the morning if is at all cold. Long drawn out incompetent service. Very damaging to income.

I thoroughly recommend this garage - safe driving and roadworthy cars are important. These guys can be relied upon to keep you safe.

11 stars out of ten!

Had not used this garage before but went on recommendation when the starter motor on our car failed. Very prompt and friendly service. Car recovered to their garage lunchtime and car ready by mid morning the day after with a courtesy car provided free while our car was in. Cannot fault their service or price and very friendly and honest service. Will definitely use again.

just a good experience from start to finish and a nice bloke to boot**

I have known David Hill and his garage since 2008 after being recommended by some friends of mine. I would trust them with my life. This car has a service package from Mercedes so the Loughborough dealer has been doing the work. They called me to tell me that the car failed its MoT due to a serious corrosion problem with the brake lines. The cost of the work? £1350!! I told them that this was an outrageous price. They dropped the price to £950. I called London Road Garage who told me that “they would eat their hat” if this work was as bad as the dealer was making it out to be. After another phone call from the dealer to say that as I am a valued customer they would do a very special price of £750 (half the price of where we started at), I simply took the car to London Road. They did the MoT and they told me that there was a very light surface corrosion under the line clips which once cleaned exposed a brake line that looked like new. They didn’t even charge me for doing this work and just charged me for the new MoT. Sorry Inchcape Loughborough. You are untrustworthy crooks. The car will be going back to David from now on and I will be much happier knowing that it is not only well looked after but it will also be work that needs doing and not because the dealer wants to screw their “valuable” customer for greedy profit.

My car had a problem and started running rough my local garage couldn't find the fault with the code reader and said we can't help!! So i booked it in with Dave they even kindly loaned me a little car(many thanks too for that) got on with the job within a couple of hours fault found video and costings to repair they got on with the job in super quick time called me to say all's well and you can pick the car up, shot over picked up runs like a dream i've used these guys now a couple of times and they really know their stuff i would recommend these guys to anyone quick/clean and very honest thanks lads very much

Have used London Road Garage, Coalville, for several years now after they were recommended to me by a friend. Everyone needs an honest trustworthy mechanic and I was new to the area. Such a relief to be put in touch with this one and find they are exactly what I was looking for. They've done my MOTs, breaks, exhausts, even timing belts, and I've always been satisfied with the service and the price.

Excellent service from start to finish, described my problem over the phone, explaining I needed it fixed ASAP it was booked in for the next day and everything resolved the following day, the local dealer said 2 weeks to even have a look! Can't thank LRG enough

Very efficient work carried out in good time.

Dave was nice went for mot told me I needled two tyres got me two new tyres for a fair price job done!!!!

don`t waste your money plenty of good garages out there

I have been taking my cars here now for almost six years and they have never disappointed me! As a young female driver, I think sometimes the occasional garage will take advantage and try to charge us more money, this is NOT the case with this place. Excellent, upfront, genuine advice and service every single time. I wouldn't go anywhere else and if anybody asked me to recommend a place, this would be it!

I highly recommend this garage to anyone. We have been using them for years and have always been well looked after and received an honest opinion. Our current car is an Audi Q7 under an extended warranty with an outside company and London road have been dealing with them directly , on our behalf, so that we do not have the hassle of it ourselves. Once again - they do not fail on customer service and I will continue to take all of my cars there because they are a garage that you can trust.

I have been coming here for years and never had any issue. Dave and his team have always sorted out my vehicles, fitted me in last minute and always fixed the problem. They are professional, helpful and human. I would not go anywhere else.

Spring broke garage very busy when it broke but dave managed to book my car in. I Will only use this garage for any work both on my car wife and daughter also only use them too. good overall service and polite friendly staff.

We came upon this garage through it being the garage our car warranty recommended. From initial contact and throughout all the dealings we have had with this garage we were kept updated regularly and dealt with with extreme professionalism. Prices here are reasonable and the owner is very knowledgeable and courteous. I am so glad we found this garage and hope to be using it regularly now as I have total faith in the work carried out here.

I had suspicions of a DPF issue on my 3.0d BMW, albeit there was no engine management system dashboard indication. Dave listened to my concerns, confirmed the fault and replaced the faulty sensors and other faulty parts. He took time out, to take me throughly the diagnostic readings before and after The transformation was amazing, as the car is now driving better than it ever has since ownership. Many thanks again

Previous to finding London road garage I asked a local mechanic to help find the fault I was experiencing on my BMW. I was told I would need a new clutch and flywheel after a 5 min test drive with no ramp inspection, due to the price I was quoted for such a limited diagnostic test (£950 plus fitting cost) I decided to use London road garage after a recommendation from a work colleague. I am so glad I did because Dave saved me a fortune with his in depth knowledge of cars later finding out it was a brake binding issue on the front right wheel which was overhauled by Dave saving me around £750-£800. I was amazed and extremely grateful that I was not ripped off. I will continue to use London road due to there honesty, competency and helping out there customers. Thanks again to Dave and his team at London road!

Took my pride and joy BMW 330d e93 with an awkward cold starting fault. I had every confidence that Dave could solve this even though he had never seen this particular fault before. He kept me informed throughout the process - and the car came back with some subtle functionality improvements due to the expertise these guys have. Even though I live miles away in Hinckley I've decided this is the garage for me. London road garage will have all my servicing, repairs and MOT work in the future for all our family vehicles. Thanks again for this tip top experience Dave

Great service, reasonable price, and trustworthy.

Excellent service & knowledge. Best garage I have ever found. Used now for over 15 years for private and business vehicles.

I have been using this garage for the last 10 years - Dave and his team are always great. Friendly, efficient good value, trustworthy and honest. I would thoroughly recommend every time.

Took my VW Bora in because it was juddering badly. It's an old car and so doesn't warrant me spending a fortune on it but I Iove it to bits and really want to get it over the 200k miles. Without Dave's experience in checking out what he thought it was most likely to be rather than taking the management system's diagnosis, The price of fixing it may have been too much. He diagnosed a fuel injector fault and even sent me a video of a faulty injector and fixed it for a reasonable price. It's now running smoothly and I would recommend this garage, Dave Hill and his workforce to anyone. Great service, thank you Gill

Broken spring emailed garage booked in second day of opening after xmas break repair done by mid day have used this garage now for over 6 years both my car and wives, will not use any other garage.

Recently took my car to London Road for MOT and repairs. Recommended through a family friend and I actually drive up from London as I know my car will be in trustworthy, professional and experienced hands with Dave and his team. Excellent job at a fair price. Wouldn't take it anywhere else now.

For 12-plus years I have used London Road Garage for all things car-related. On my recommendation, my father, grandfather-father, brother and my partner have used their services and we have always found LRG to provide a service that I know you just don't get elsewhere. Time is always taken to explain and discuss aspects of work required, and explanations are given such that non-petrol heads can comprehend them. My partner would confirm that to have a garage who treats females with respect surely is a rarity - and she will make a point of having any conversations pertaining to her car as she never feels baffled or spoken down to. With a spyoung family you need to know that your car is being maintained to the highest standard, and LRG deliver just that. I cannot recommend them enough.

Dave, Paula and staff always go out of their way to explain things and make you feel very valued as a customer. Quality of service is second to none with good, honest advice when required. thanks for your help over the years and look forward to your continued service over the coming years!!

A top quality garage which I've used for many years and wouldn't consider going anywhere else. You always receive a great service no matter what the issue - small or large and never anything but friendly , reliable and excellent value for money.

I have been taking my car here for a number of years for MOT's and repairs and am more than pleased with the level of service received. They have always provided me with a great service and I have recommended them to many friends and family.

We had an awful experience at the garage. A complete lack of knowledge was demonstrated and we had to pay a large sum for this. The wrong part was replaced.....something that has actually caused further damage to the real problem. We are so relieved that the vehicle is now with a different garage. A garage that took no longer than ten minutes to diagnose the problem with our car. They actually laughed when I told them what London Road garage had done, although I don't find it funny in any regard. I cannot resolve this directly with the owner, which is a shame. He struggles to talk to me directly in regards to our issue, and seen as I have written a bad review on his garage a number of times now, he emailed me to say he no longer will communicate. Really awful experience, and we shall obviously avoid in future London Road Garage Ltd Response: I have stated clearly from the outset to this customer, that I am happy to look at the car and refund for the spark plugs (the only parts that we fitted), as they appear to have failed to fix the fault. It would be most unusual though in my opinion, that Bosch spark plugs would add to the problem or cause further damage, as has been claimed. I cannot address these concerns raised unless given an opportunity to do so. It is unfortunate that, in this instance the customer proved to be difficult to communicate with and was unwilling to receive any further help.

Unfortunately it appears that my review has removed from the site, even though no bad language was used and it was 100% factual. This is a site that people visit to understand the genuine truth of a garage, and for my negative review to be removed reflects a biased opinion. The garage have taken a large sum from ourselves and failed to fix the fault we took it in for. The car in all honesty has came back in a worse state, and now doesn't start at all! We had a number of different garages look at the car, and they were extremely honest with us. They struggled to find the fault. I appreciated their honesty, although of course the situation was frustrating. We were not charged. This garage decided to not look at our vehicle until five o clock on a Friday evening. They then proceeded to change the spark plugs. We had been previously advised by Vauxhall that the spark plugs were fine. We were told we could pick the car up from five thirty onwards. We asked over the phone how much it would cost, and the mechanic said that he didn't think the boss would charge us as they weren't sure if they had actually solved the problem. On arrival the boss told us we needed to pay £117 as he was confident the problem was solved. We obviously paid without argument. We aren't experts and we put our trust in this garage. Later that evening the car failed to start at all, and it is still parked on our drive refusing to start. We called Dave (the boss) and he was totally unsympathetic and insisted on talking about MRI scans....confusing really seen as we wanted to talk about the car, not his knowledge on the medical profession. I have received an email from Dave demanding that I remove my review from this site, otherwise he won't talk to me further about him failing to fix our car, but charging us a huge sum for 30 mins work! I shall not remove my review, and I shall not be quiet. Dave refusing to talk to myself makes it a lot easier when dealing with my solicitor in all honesty, and I shall enjoy making sure that people have the opportunity to read about our awful experience.

Friendly and honest service, I would reccomend this garage with no hesitation.

Dave and his team provide service, repair and MOT's for both our cars. The service cannot be faulted and where possible they do their best to provide immediate support. As an example, my wife broke down at the beginning of the rush hour and Dave went straight out to rescue her, leaving her with a replacement until hers was fixed. Honestly, they are the BEST Chris Adamson

London road garage have always looked after all of my vehicles since I started driving. No one can say there happy when there's a problem with your car but I feel at ease knowing Dave is doing the work, I'm always contacted when the fault has been found and given my options. Another factor that I like is if it's more cost effective Dave will repair rather then just replace. No job seems to much hassle and when it comes to electrical faults I don't think you can get anywhere better. Il always use and recommend London road, great service, great value and at the minute I'm looking to buy a new car then hopefully get Dave to remap it Iv heard good things on the performance mods.

Been a customer of London Road Garage for around 10 years. I have lost count of the number of time Dave and everyone else there have saved my bacon! From sorting out flat batteries at short notice to performing a miracle repair on my clutch to everything in between. Its a pleasant experience taking the van up there to be honest and its not often you can say that about a garage! Always reasonably priced and always happy to advise as to the best plan as to how to keep things ticking over. They are really experts in what they do. An old style traditional garage in terms of skills with all the facilities to deal with all modern vehicles. If yours is a work vehicle like mine is they really do their best to get you back working as soon as possible which is really helpful. Fully deserving of their great reputation, I haven't ever driven off less than 100% happy with my van or less than 100% happy with the costs. Great garage, great people.

London Road Garage did the repairs on my 02 ford escort van after an MOT. Having experienced rip off cowboys in the passed I wasn't looking forward to dealing with another garage. But to my surprise I found Dave and his team very; professional, accommodation, very good value for money (went out of their way to give me a good deal), prepared to go the extra mile. One of the jobs with the breaks didn't need as much work as first thought so I got a reduction in the initial quote. They even tuned in my radio for me at no extra coat, which saved me from having to bey and fit a new areal. I have recommended them to fiends.

I run a quarter million mile VW Passat which Dave and his lads have looked after for half of its life. He has always been absolutely straight with me up front so I know what is coming and the car has never let me down. This garage is always busy (justifiably so!) but Dave still managed to fit me in when I turned up out of the blue with a brake failure. No matter how busy he is, he finds a few minutes to pass the time of day and I leave feeling confident of a good job well done by a team who genuinely care. I cannot recommend this garage highly enough as Dave and the lads deliver everything I could wish for.

Dave and his team service my Ford Galaxy on a regular basis due to the mileage I do. The work is always carried out in a professional manner and Dave is happy to advise as to the best course of action if repairs are needed. They keep detailed records of what work was carried out and when, and have tailored a service plan for my car that avoids me going bankrupt! My most recent service, including two replacement rear tyres and an MOT, was carried out in the usual efficient manner. The price was a fraction of what Ford would have charged and the work was done by people that I trust. Highly recommended! Thank you Dave. Ian.

A "Get me home" fault on a Peugeot 807 was diagnosed by Peugeot main dealer as needing a new Engine ECU, a new engine wiring loom, a new engine temp sensor and a total bill for £2,300. Found London Road Garage by chance with a search online and rang and told Dave the problem. He told me it was not uncommon and could be resolved a lot cheaper and asked me to bring the car in and they would check it and let me know what they could do, but it could be a couple of days before they got to it. I made it clear I did not want a sticking plaster and chewing Gum wrapper solution because I need to keep the vehicle. Dave assured me the job would be a proper repair, even if that meant a replacement Engine ECU and copying the old ECU over. I did say I needed it ASAP as well, just to add pressure! Next day I got an email telling me they had fixed the fault, tested it and wanted to test a bit more the next day but they had done it without needing a new loom or a new ECU. I picked the vehicle up later that day, running smoothly and with a couple of other checks and errors looked into on top. Dave had even taken pictures of the fault and pictures of the repair so that I knew what they had done. Professional, straight talking, ready to help in an emergency and a bill for a seventh of what Peugeot wanted to charge. I know that this was a repair as opposed to a replacement, but if it does the same job and lasts then why would you spend more? Thank you Dave and Team. "Proper Job!"

I had hot start problem with my Mondeo. When the car was started it would run at 400 RPM and the engine management light and battery light would illuminate. During this time the accelerator would not work and the car would pump out lots of smoke. This would last for maybe 30 secs until it would reset its self. The problem was frustrating to say the least. I spoke to Dave the garage owner and he was very helpful and also explain that he could not guarantee a fix. We agreed a price up front and arranged a date. The main dealer wanted £130 for the job that Dave did for less than half that. I took my car to the Garage and Dave set about his task. After half an hour the car was done and an immediate improvement was evident. Now I have a car that starts perfectly all of the time and now the MPG has gone from 47MPG to 56MPG. Great result! I will now be taking my 09 plate Disco for his attention. Howver I am sure he won't get the MPG to 56MPG on that.

Sometimes you make a bond with trusting professionals and these companies deserve to be acknowledged. By today's standards this is truly rare. LRG have taken care of my Audi TT for 5 years now. The workshop has the modern technology, diagnostic equipment and extensive skills to ensure that my car is maintained, as well as any Audi dealer could possibly achieve. LRG offer a personalised service and understand the needs of their clients. Professional advice is free flowing from knowledgeable technicians. I am confident that LRG will can achieve the best performance from my car. My new TTS is booked in for its first health check at LRG. I wouldn't take it anywhere else! Highly recommended. Thank you Dave for always replying so promptly to my late evening requests.

I have been using London Road Garage for years! Dave and the staff are brilliant and are always happy to help. Very genuine and feel completely confident leaving my car with them !!

diagnosed poor running fault and engine mil light carried out required rectification told to road test for a few days found vehicle was running ok and no more faults apparent since workshop carried out repairs on vehicle told not to pay until entirely satisfied what a excellent team of mechanics highly recommended

Had my heater/blower replaced by LRG. Very happy with the work done and time it took to do.

I have used london road garage for over ten years i have never drove away with a problem never felt like ive been over charged. Ive never been told a part is faulty which has been replaced the problem still remains to be told i need another part, dave and his staff are professional curtious and approachable, over the years i have had multiple vehicles and have always been impressed with the level of knowledge. Ive never known another garage where customer service is so important, ive just had my jaguar remapped from the stock 130bhp it now has 160bhp the torque is amazing it feels like a new car and i have two options drive with new power and drive sensible and i have better fuel consumption. I have three cars in total two modern and one twenty year old mr2 all of them mean the world to me and are very well cared for, i wouldnt dream of taking my pride and joy to any other garage as i know they are treated with such care. Thanks dave and team

Have been taking my various cars to Dave and the gang at the London Road Garage, they are helpful, don't rip you off. Are honest and Dave has 'gone the extra mile' for me. Thank you:-). I am looking forward to passing this garage on to my daughter. It's so important for all drivers (and particularly young female drivers) to have someone they can rely on.