Farriers Automotive Service Centre

Ranked #12 of 106 in Leicestershire

Services: MOT, Servicing, Tyres, Exhausts

Kirby Grange Farm, Taverner Drive

Ratby

Leicester

LE6 0HQ

Call 0116 232 2211

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Recommended

"Absolutely stunning service, they collected and delivered the car fully valeted as well"

By Anonymous, 7 January 2024

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A family run business based around highest standards of service and quality workmanship, all 4 of my Jags have been looked after by Jeremy and the team and I can honestly say the last XJ did over 250k miles thanks in part to the care given by this team

Visited With

My vehicle

Visited In

Jan 2024

Cost

£500-£1000

Duration

5-9 hours

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Clear comms throughout the day to help guide options

Bad Points

nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Appalling customer service and devious company. "

By JENNIFER Anne Stutterheim, 6 September 2023

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Farriers Automotive Ltd have really let an existing customer down! Been a valued customer of the Director's for over 7 years now and this is how you are treated when he changes. Seat Mii booked in for service with employee of Farriers Automotive Ltd . Email confirmation received of collection and delivery. Booked day off work for car to be serviced. Car NOT collected Nor serviced as arranged! Customer not advised that the shareholder decided to remove my car from service booking list as it was NEITHER a JAGUAR, NOR a LANDROVER, to free up the Directors time. Called in to find out what was happening - blame laid on customer, shareholder's words to customer "I DON'T KNOW WHY YOU USE US!" Excuse me - Honesty is the best policy! He used the customer and her details, not the customer used him! The manner and tone used to speak to an existing customer of Farriers Automotive Ltd was unnecessary, was very arrogant and actually disgusting! Car not collected, nor serviced. Wasn't allowed to speak to the Director to advise him of the way an existing customer had been treated. Too busy taking advantage of customers personal details - data breach claim been issued to Farriers Automotive Ltd due to Director using customer service booking details for his own personal gain! Appalling customer service! Farriers Automotive Ltd is a devious, dishonest, incompetent, untrustworthy company!

Visited With

My vehicle

Visited In

Jun 2023

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Good Points

Absolutely nothing - car not serviced and personal Data breached

Bad Points

Inconvenience customers and then blame the customer.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic, professional and friendly. "

By Nathan Cheney, 21 August 2023

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Took my Jaguar XE here for its service last year, they did a great job at a reasonable price with great service, even taking the time to talk to me about the car and its history. Do impressed I booked my MOT there even though its 25mins away and there are much closer garages. Would highly recommend.

Visited With

My vehicle

Visited In

Jul 2023

Cost

Up to £100

Duration

1-5 hours

Visited For

MOT

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service

Good Points

Knowledgeable, reasonably priced, transparent (live video stream of MOT being conducted) comfortable waiting area, trustworthy

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Quality service and work."

By Dan Partner, 29 January 2021

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Farriers carried out a headlining replacement on my XJR, the service was fantastic they collected the vehicle and returned it within a 2 day period. I would highly recommend Farriers, Jeremy and his team are efficient, reliable and good at what they do.

Visited With

My vehicle

Visited In

Jan 2021

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Excellent customer service.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Reliable knowledgeable thorough personal service"

By Roger Crofts, 6 November 2020

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I would not go anywhere else to have my car worked on. Honesty reliability, vehicle thoroughly checked,over and beyond what is required. I have had 2 insurance accident repairs carried out to meticulous levels. The car is always returned shining after the service or work has been completed. Extremely friendly people to do business with.

Visited With

My vehicle

Visited In

Aug 2020

Cost

£500-£1000

Duration

5-9 hours

Visited For

MOT, Servicing

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Pick up and drop off vehicle back to home, quality of workmanship friendly personal service.Genuine Jaguar parts

Bad Points

None

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Superb Jaguar Specialist"

By Paul Trayler, 14 June 2019

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I have been using Farriers for over 8 years, they have done a great job on servicing my existing and previous high mileage Jaguar XF, Jeremy has always worked round me dropping off and picking up the car from my office and all the work is of a high quality standard Today I had a problem with a worn disc and brake pads and without an appointment Jeremy has squeezed me in, you can’t ask for better service than that especially as I am only in Leicester for fleeting visits and 140 miles to home I would thoroughly recommend anyone with. Jaguar or Land Rover to put Farriers at the top of the list

Visited With

Company car

Visited In

Jun 2019

Duration

1-5 hours

Visited For

Servicing, Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Great Customer Service, Reasonable priced servicing costs

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Excellent service reasonable price"

By Anonymous, 21 February 2018

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Excellent experience from initial meeting to collecting the car..i will definitely use them for all servicing and repairs in the future

Visited With

My vehicle

Visited In

Feb 2018

Cost

£100-£500

Duration

1-3 days

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Clearly explained what was required

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Extremely helpful"

By DrMark, 10 July 2015

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I was in a fix having put unleaded in my diesel XF. These guys sorted me out in double quick time. I would recommend them without hesitation. Mark

Visited In

Jul 2015

Visited For

Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Excellent, Friendly, Good Value Service!"

By majoreyeswater, 16 January 2014

Read More

I have sold tools and garage equipment to garages all over the Country for 30 years, during that time I could count on one hand the number of garages I would allow to repair my vehicles! My current Vehicle is a Jaguar XK8. Farriers are an Excellent, Caring, Well Trained Independent Jaguar Specialist, who also repair and service other makes, They are also an Authorised MOT Station, Their Labour Rates are very reasonable and Jeremy Lloyd the proprietor takes the time to explain in detail what is needed to correct a problem, and also takes the time to explain what is not required, even taking me into the workshop to point out any problems. I have now used them three times and have been totally satisfied on all counts!

Visited In

Jul 2013

Visited For

MOT, Servicing, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Experts in their field with a real sense of responsibility"

By Anonymous, 30 December 2013

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This is an independent Jaguar garage whose staff, under boss Jeremy, know their cars. They don't give you b......t and are prepared to advise on the most cost effective way of solving problems even to the extent of obtaining second hand/reconditioned parts if the customer wishes. They don't look for extra work and will go so far as advising that items can be deferred when not strictly necessary. They don't charge extensive hours of time for investigations and will often absorb any abortive time if further work is necessary. Jeremy has a real sense of service and is good at communicating with his customers and adapting to their needs whether it be providing a booked appointment, collection service or courtesy car or some other arrangement. I definitely feel better looked after than either of the two Jaguar dealers I have used.

Visited In

Dec 2013

Visited For

MOT, Repairs

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

London Road Garage, Coalville

Read More

Duke Street Motors, Loughborough

Read More

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