DMS Auto Services, Caldicot

We’ve broken down in the middle of nowhere on Saturday night, around midnight, 100 miles away from home. Got towed here by AA as “an approved AA garage”, paid over £200 to get the car investigated and fixed. Of course not at first, because after initially paying AA to investigate the issue and plan for further repairs, we’ve been asked to pay £350 to get the car towed to where we live as the garage “didn’t have time to investigate for the next two weeks”, despite us paying for “30-minutes assessment in the next 48 hours”. Of course we refused without knowing what the fault is, as we really didn’t want to spend £350 for something that might be more cost effective to fix at the garage. Anyways. After making a formal complaint to AA, the garage found time to investigated and we were happy to pay extra to do so. The next day, I’ve received a text message asking me to pick up the car ASAP. When asked for a report detailing the cause of a breakdown, I've received literally nothing, despite calling AA Smart Care and asking for details (the report only said “wires investigation” and “car parts fitted”). When I called AA, they called the carnage, and then got quite rudely told to “pick up the car as the garage phoned me already”. I’ve found an additional driver on Saturday, drove back over 100 miles to pick up the car as supposedly “there was no space on the yard” to pick up the car on Tuesday (the parking was empty when we arrived). As soon as we hit M4, the light engine came off and the car broke down again the very next morning (same issue as when we left the car at the garage). Being disappointed is an understatement and trust me when I say that I’ll be escalating this further. Do not recommend.

Steering rack sent for refurbishment (or perhaps local scrap yard and a spray can who knows) and within 9 months is leaking like a menopause comedy night and after trying to find some resolution in the matter got a defensive not my problem kind of feedback followed by abit of aggressive attitude topped off with a f*#k off and hang up. Was actually quite funny made my day but that aside the other works they did to the rear suspension had parts missing so was actually abit dangerous tbh so I certainly would advise against this place

I've been taking my Spitfire and al of the family's modern cars to Dave at DMS in Rogiet, near Caldicot for the past 10 years. MoTs, servicing, repairs and now tyre fitting they do everything on time and do a cracking job to boot. Highly recommended.