Custom Werks

Ranked #12 of 22 in Hillingdon

Services: MOT, Servicing, Bodywork

Marshall Yard Trout Road

West drayton

UB7 7RS

Ask The Garage

MOT

Service

Repairs

Reviews

Add A Review


Recommended

"awesome guys"

By AMAN MALHOTRA, 20 October 2019

Read More

took my vw scirroco in for a full service and noisy timing chain job on Thursday and got back next day, really impressed with the videos and photos of documented work carried out. they used genuine parts and job done very professionally. Impressed with the way the team interact with each other and workmanship

Visited With

My vehicle

Visited In

Oct 2019

Cost

£500-£1000

Duration

5-9 hours

Visited For

Repairs

Additional Services

Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

service and honesty

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Don't use these ever"

By Anonymous, 19 October 2019

Read More

Do Not Use This Garage. Took The Car To Them In The Morning At 10am, Nothing Was Wrong With The Car. I Wanted Him To Change The Timing Chain And Tensioner Etc. For My Car Just For The Sake Of It. Was Promised To Have The Work Done In 4-5 Hours And Also Was Meant To Provide Me With Pictures/Videos Of The Work Carried Out. Haven't Received Any Response From Him In 7 Hours Through The Whole Day. Was Stuck At Home & Had Plans Later On That Evening. Came Back Because I Knew This Was A Dodgy Business. His Response Was "I Haven't Done It Yet" - What? After 7 Hours? Took My Keys, Started The Engine And Got A Warning Sign On The Dash, Saying That My Side Light Isn't Working - Something Must Have Been Removed Or Tampered With By These 2. The Light Was Cracked And Not Working. Said The Car Was In The Same Position As I Brought It To Him And That No One Drove It - I Had A Dashcam Installed In My Car, And You Can See Him Driving Somewhere!! And Also Turning The Dashcam Off After A Few Seconds. Later On Came Back Home, Checked Under The Bonnet And The Engine Is Shaking A Lot. I Have All The Evidence Which I Need, Screenshots From Messages, Quote From Whocanfixmycar, Dashcam Footage Of Him And His Face. Will File A Claim Against These People At Court. I Know That They've Taken Something Out From My Car And Replaced It With Something Worse, Perhaps The Ecu. Do Not Use Them Once Again. Blocked My Number After I Left The Yard

Visited With

My vehicle

Visited In

Oct 2019

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Good Points

nothing

Bad Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Do not trust"

By Anonymous, 27 August 2019

Read More

Dishonest about my wife’s car who she sent for repair and heteied to rip her off for £700 for a door handle for a min, said needed a door card and need to ship from Germany- I got involved and recovered my wife’s car to my surprise door was working open/close and he said I put a cable tie to hold it lol now he sending me treating bailiff letters for a £130 charge for a cable tie

Visited With

Partner's vehicle

Visited In

Oct 2019

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Good Points

Nothing

Bad Points

Wife’s asked her friend

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"do not trust "

By Anonymous, 27 August 2019

Read More

Dishonest about my wife’s car who she sent for repair and he tried to rip her off for £700 for a door handle for a mini, said needed a door card and need to ship from Germany - I got involved and recovered my wife’s car to my surprise door was working open/close and he said I put a cable tie to hold it lol now he sending me treating bailiff letters for a £130 charge for a cable tie.

Visited With

Partner's vehicle

Visited In

Jan 2018

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Good Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazing "

By Steven trout, 24 July 2019

Read More

Amazing team of mechanics and bodywork guys, took my golf in for rear damage and it needed to be straightened out, other garage didn’t have the equipment they had. Went out of his way to complete the car within given time scale and gave me a courtesy car. Big up shout to Custom Werks staff

Visited With

My vehicle

Visited In

Jul 2019

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Took my golf in for body repairs when no one else could as it was a big job

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Terrible!"

By Keith Mullaney, 1 July 2019

Read More

****Warning Avoid**** Custom works carried out repair works in my car. Took over 3 months for the car to be returned for a 4-week job. Told me after 4 weeks car would be ready to collect, I ended up getting my insurance and called out to the garage as I live quite far away to realise NO work had been done on my car. This man tells lies and lies excuses after excuses. Charged me £1500 labour for a maximum £1000 job, When collected car , Seat belts were seized , airbag lights on, rear parking sensors not working, All white off spray all over the car, (Car is Red) all of which I had payed for. Promised me he would repair all this works now he is avoiding my messages and to be honest after the works carried out I will not let him near my car £3000 in total bill came for which I paid straight up ( Silly me) will take a hit and let someone PROFESSIONAL carry out the remaining repair works. Cannot understand how this man is in business!!! Hope this helps some one out to not make the same mistake I made!!!

Visited With

My vehicle

Visited In

Mar 2019

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Good Points

Absoultey nothing!! Stay away!

Bad Points

Untrustworthy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Friendly and approachable "

By Anonymous, 8 July 2018

Read More

Very welcoming and good mechanics, not a fancy garage just pure raw work.

Visited With

Family member's vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Good Points

Knew what they were doing

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly"

By m3mal, 3 October 2013

Read More

"Excellent, trustworthy and straight forward service felt real at home with their workmanship and attitude"

Visited In

Oct 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Wheelbase Garage

Read More

Thorobred cars, Staines

Read More

Your Review of Custom Werks

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields