Custom Werks

Ranked #10 of 23 in Hillingdon

Services: MOT, Servicing, Bodywork

Marshall Yard Trout Road

West drayton

UB7 7RS

Call 07956 445644

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Recommended

"Professional"

By Anonymous, 21 March 2023

Read More

It was great to interact with Aman who took charge of fixing the bearings in my car. Very professional and customer focused. Thanks Bobby

Visited With

My vehicle

Visited In

Mar 2023

Duration

1-5 hours

Visited For

Repairs

Additional Services

Work explained, Great customer service, Pick-up and collection

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Efficient and honest"

By Anonymous, 28 September 2022

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I needed the fan looking at as it wasn't kicking in when the engine became warm. They carried out several test and kept me informed as to what they were doing by text and videos. Their customer service is great and they are certainly very good value for money. Will definitely be using them again should my car need anything doing to it!

Visited With

My vehicle

Visited In

Sep 2022

Cost

Up to £100

Duration

1-3 days

Visited For

Repairs

Additional Services

Work explained, Great customer service, Pick-up and collection

Good Points

They knew what they were doing and didn't try to fob me off

Bad Points

Trying to find it!!

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very busy with lots of customers cars"

By Hansa Karia, 30 July 2020

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I had my car booked in for a full service and a air conditioning gas refill. Took my car in on time, showed me what parts were in the car and what he’s replaced. Got the work done in a timely manner, nice and friendly chap. Got quotes at various garages and he was very competitive. Had great service and after work care. Will definitely use custom werks again for any future car needs

Visited With

My vehicle

Visited In

Jul 2020

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Additional Services

Great customer service

Good Points

Very timely service

Bad Points

In a rather difficult to get to area

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"awesome guys"

By AMAN MALHOTRA, 20 October 2019

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took my vw scirroco in for a full service and noisy timing chain job on Thursday and got back next day, really impressed with the videos and photos of documented work carried out. they used genuine parts and job done very professionally. Impressed with the way the team interact with each other and workmanship

Visited With

My vehicle

Visited In

Oct 2019

Cost

£500-£1000

Duration

5-9 hours

Visited For

Repairs

Additional Services

Itemised invoice, Great customer service, Pick-up and collection, Courtesy car, Online booking

Good Points

service and honesty

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Don't use these ever"

By Anonymous, 19 October 2019

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Do Not Use This Garage. Took The Car To Them In The Morning At 10am, Nothing Was Wrong With The Car. I Wanted Him To Change The Timing Chain And Tensioner Etc. For My Car Just For The Sake Of It. Was Promised To Have The Work Done In 4-5 Hours And Also Was Meant To Provide Me With Pictures/Videos Of The Work Carried Out. Haven't Received Any Response From Him In 7 Hours Through The Whole Day. Was Stuck At Home & Had Plans Later On That Evening. Came Back Because I Knew This Was A Dodgy Business. His Response Was "I Haven't Done It Yet" - What? After 7 Hours? Took My Keys, Started The Engine And Got A Warning Sign On The Dash, Saying That My Side Light Isn't Working - Something Must Have Been Removed Or Tampered With By These 2. The Light Was Cracked And Not Working. Said The Car Was In The Same Position As I Brought It To Him And That No One Drove It - I Had A Dashcam Installed In My Car, And You Can See Him Driving Somewhere!! And Also Turning The Dashcam Off After A Few Seconds. Later On Came Back Home, Checked Under The Bonnet And The Engine Is Shaking A Lot. I Have All The Evidence Which I Need, Screenshots From Messages, Quote From Whocanfixmycar, Dashcam Footage Of Him And His Face. Will File A Claim Against These People At Court. I Know That They've Taken Something Out From My Car And Replaced It With Something Worse, Perhaps The Ecu. Do Not Use Them Once Again. Blocked My Number After I Left The Yard

Visited With

My vehicle

Visited In

Oct 2019

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Good Points

nothing

Bad Points

Everything

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Amazing "

By Steven trout, 24 July 2019

Read More

Amazing team of mechanics and bodywork guys, took my golf in for rear damage and it needed to be straightened out, other garage didn’t have the equipment they had. Went out of his way to complete the car within given time scale and gave me a courtesy car. Big up shout to Custom Werks staff

Visited With

My vehicle

Visited In

Jul 2019

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Additional Services

Car cleaned, Work explained, Itemised invoice, Great customer service, Pick-up and collection, Courtesy car

Good Points

Took my golf in for body repairs when no one else could as it was a big job

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Terrible!"

By Keith Mullaney, 1 July 2019

Read More

****Warning Avoid**** Custom works carried out repair works in my car. Took over 3 months for the car to be returned for a 4-week job. Told me after 4 weeks car would be ready to collect, I ended up getting my insurance and called out to the garage as I live quite far away to realise NO work had been done on my car. This man tells lies and lies excuses after excuses. Charged me £1500 labour for a maximum £1000 job, When collected car , Seat belts were seized , airbag lights on, rear parking sensors not working, All white off spray all over the car, (Car is Red) all of which I had payed for. Promised me he would repair all this works now he is avoiding my messages and to be honest after the works carried out I will not let him near my car £3000 in total bill came for which I paid straight up ( Silly me) will take a hit and let someone PROFESSIONAL carry out the remaining repair works. Cannot understand how this man is in business!!! Hope this helps some one out to not make the same mistake I made!!!

Visited With

My vehicle

Visited In

Mar 2019

Cost

£1000 plus

Duration

2 weeks plus

Visited For

Repairs

Good Points

Absoultey nothing!! Stay away!

Bad Points

Untrustworthy

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Friendly and approachable "

By Anonymous, 8 July 2018

Read More

Very welcoming and good mechanics, not a fancy garage just pure raw work.

Visited With

Family member's vehicle

Visited In

Jul 2018

Cost

£100-£500

Duration

1-5 hours

Visited For

Servicing

Good Points

Knew what they were doing

Bad Points

N/A

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Friendly"

By m3mal, 3 October 2013

Read More

"Excellent, trustworthy and straight forward service felt real at home with their workmanship and attitude"

Visited In

Oct 2013

Visited For

MOT, Servicing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Wheelbase Garage

Read More

Thorobred cars, Staines

Read More

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