mercedes benz southend
Ranked #108 of 180 in Essex
Services: MOT, Servicing, Tyres, Exhausts
15 Stephenson Road
LEIGH-ON-SEA
Essex
SS9 5LY
Call 01702 311311
Reviews
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"Awful"
By Mark Gowland, 6 October 2022
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Car required substantial work, estimated 3-4 days work. Took them over 8 weeks to complete the work. Courtesy car offered only after 3 weeks. Impossible to contact service team directly, General Manager ignored emails. Damaged car during service, denied responsibility completely. I will never use this dealer again, and urge other proud MB owners to do the same.
Visited With
My vehicleVisited In
Oct 2022Cost
£1000 plusDuration
2 weeks plusVisited For
MOT, Servicing, RepairsAdditional Services
Car cleaned, Courtesy carGood Points
Offered courtesy car after 3 weeksBad Points
Terrible communication, shocking attitude from General Manager downwardsExpertise
Quality of Service
Speed
Helpfulness
Value for Money
"Poor, slow, bad customer service, hard to speak to"
By Lee Burke, 12 May 2022
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The car is still under MB warranty, took car in over 2 weeks ago now and I’m still waiting to see if they are going to honour there warranty that the car has. 3rd time it’s been in now for the same problem. No info on how it’s going have to chase for updates all the time. Over all the whole dealership is poor!
