Auto 400, London

Mark Bull and his superb team of honest and hardworking mechanics. I have a Cadillac Escalde. Very few mechanics in the UK would have seen one of these cars let alone work on them. Mark was not phased by the challenge and to put it simple didnt try to upsell the rarirty of the job. Engine is and engine and with my mechanics and FREE diagnostics he was confident he would figure out the issue. He gave me a diagnosis and I really didnt believe him. He reassured me by saying if it doesnt fix it you don't pay....you dont here this anymore from people in the car industry. Amazingly Mark's fabulous mechanic Mareck was right and solved the problem and the car drives better than new I'm very happy with the service and communication throughout and was such a pleasure to find a mechanic who wasnt trying to add more work to the bill. On top of the great experience I was offered a pool car for the day. Mark knows exactly how to look after and retain his clients. Well done to all!

On Friday 12th June, a scooter or bike side swiped the rear right side of my car and left the plastic cover above the tyre hanging whilst breaking the snaps in place as well as pushing the back bumper over the top part of the body and scraping the paint off as well. I went in on a Saturday at 1:00pm and met Mark. He greeted me and I was welcomed with such warmth. He offered me a beverage before we got talking about what the issue was. He was very patient while he listened to me. He proceeded to take some pictures with a camera and called an employee who does bodywork called Lucas. He looked at the damage done and fixed it within 10 minutes there and then and replaced the snaps too. Mark then painted the spot where the paint was scratch off and told me to come back on Monday anytime to get it sanded down and buffed and polished. I asked Mark how much I owe him and he politely declined as he said he doesn’t charge for such minor work, but I insisted again and again that I cannot leave without paying. He again politely declined. I was shocked but grateful and I thanked profusely. I came back on Monday to get the paint sanded, buffed and polished and it looks absolutely fantastic. I again asked how much it’ll cost for the sanding down, buffer and polish, and Mark politely declined again. At this point I was flabbergasted because that’s two jobs in the space of a couple of days for not a penny. I am extremely pleased with how I was treated by this garage, and purely for the honesty as well. I am glad I have found this garage thanks to my cousin who also works there. This will for certainly be my garage from here on out. I am grateful to have met such an honest man who treated me like family, literally. Highly recommend this place, especially women as I know we tend to get talked over or scammed by some garages, as I have experienced myself the past few years so I usually get my brothers to take my car to get whatever needs to be done. 10/10 service ???? Thank you to Mark heavily ??

I have visited this garage for my car mot and service. I was really impressed how efficiently they work. My service was done very well and all problems/issues pointed out. No hidden costs and honest explanation what needs to be done.

My car wasn't running very well and I didn't want it to overheat in this weather so I booked it into Auto400 after getting a leaflet through my door. Great service, really pleasant staff and my car is now running smoothly.

When my beloved mini started to go wrong I started to fear the worst. They may be a great car, but they are not cheap to service or repair. Things only got worse when I did a bit of research on the net. The car wouldn't change gear from 3rd to 4th and 4th to 5th, and all the evidence was pointing towards a new gearbox. I rang Auto400 and the staff could not have been more friendly. After asking some background questions they sugested I bring it in. To cut a long story short, they explained that this may simply be a computer problem - which indeed it turned out to be. I cannot fault the service they offered. They kept me informed at every stage of the process and ultimately managed to fix ther problem for a fraction of the price I was expecting to pay, even though it would have been very easy for them to replace the gearbox. They are honest, trustworthy and efficient. I can't fault the service they offered and they will certainly be my first port of call for any further motoring problems I encounter.