What should I do if I paid for a diagnostic report and the garage will not give me a copy?
My grandson owns a 4 year old BMW 1 series, petrol which has done 52,000 miles. Recently two red lights appeared on the dash and he took it to a BMW dealer who quoted him £160 per hour for the diagnostic process alone and stated he would need two hours. Rejecting this, he took the car to a BMW Approved repair shop who quoted £50 per hour for diagnostic checking. After five days they said there appeared to be a problem with low oil pressure and the crankshaft. He decided to withdraw the car as they could not forecast a price or completion day for the repair. He then asked for the diagnostic report and spares list required. On the phone they agreed to this, but on arrival refused to give the diagnostic report stating that they were not permitted to do so because of BMW copyright, this despite him paying £160 for this check. What do you advise?
I think he can insist on a copy of this report or the money back in full. He paid for the report, therefore he is entitled to receive it. Tell the specialist if he does not get it he will use Small Claims to sue for the £160 diagnosis fee to be returned.
Answered by Honest John on