Why won't Volvo cover warranty claims on my 2009 XC70?

Five weeks ago I bought a 2009 Volvo XC70 from a Volvo garage. I was told it had two years of Volvo guarantee. However I found, after a week, that the service had not been done on time. Today I heard from the garage that Volvo would not put back the guarantee and would not cover any warranty claims. They have offered an insurance warranty which I do not want. Can I refuse the car?

It's difficult for you to argue your case because the garage has offered an insured warranty. You do need to get a written assurance that anything that would have been covered by the Volvo warranty will be covered by the insured warranty, or by the supplying dealer itself.

Answered by Honest John on 14 July 2010

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