Following breakdown of my MINI Cooper hatch 16 with 05 plate in December, I took it to an independent garage for repair. They identified two faulty gear change cables (part no. 25117547369) which they ordered via the North Oxford Garage (MINI-approved dealer) on 18th December. I also called MINI which confirmed that the parts were "on German order" for delivery within five working days. The garage and I heard nothing until January and, on 23rd January, MINI advised that they will not receive the parts in Germany until the end of April. I feel that a four month wait is too long for a spare part, and have explained that this will make it difficult to visit a relative during her chemotherapy and also to do my voluntary work as a bereavement volunteer at a hospice in Oxford. I would like to persuade MINI to assist. Any tips please?