Oil filter failure causing a smell - can I demand a fix?

I took my 2012 Range Rover Vogue into the local dealership for its first oil change/service. A week later, the car was losing a significant amount of oil and was taken back to the dealer. I was told that the new oil filter had failed. The filter was replaced, the oil was topped up and the engine bay had been steam cleaned. Two weeks later, after a further steam clean, the smell of burning oil on the cylinder block persists. What would be a reasonable expectation to have this situation put right? It certainly affects my enjoyment of an expensive car. Should I put up with the burning oil smell until the oil deposits are eventually burnt off?
No. Demand that the garage either cleans it up, or pays for you to have it cleaned up, or gives you a new Range Rover.

Answered by Honest John on

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