On behalf of my Mum - 75 years young! She bought a brand new Honda Jazz i-Shift in 2009 and also the Honda Happiness Fixed Price Servicing Plan for 5 Services. Bought the car as it got good reviews from HJ and wanted as little trouble as possible - she is very happy with the car and finds i-Shift no problem. Most journeys are cold starts and short runs, as you would expect a driver her age. (Btw, she only tops up with Shell V power petrol, again a HJ recommendation) ISSUE = on her 2nd Annual Service, the Engine Oil and Oil Filter NOT changed as stated in Honda Happiness Fixed Price Servicing Plan. Service 1 (12 months) - 6225 miles - everything done as per Service Plan Service 2 (24 months) - 9871 miles - engine oil and oil filter not replaced In Year 2 I believe my Mum should have got an AB2 Service, instead she only got a B2 Service. First: Contacted Honda Dealer where service done and I was informed that car electronic system only came up with B2 service, therefore oil and filter not changed. I informed them that my Mum's Honda Happiness Servicing Plan does state that Service 2 should be AB2. To this the Dealer replied they could only do an AB2 service if the electronic system stated they could and if they did do an AB2 service, then Honda would not pay them. They are the experts so left it at that. Second: As car is up for Service 3 (36 months) I thought I had better check what is actually covered in the Servicing Plan so went on web to get more information. On Honda web site, see www.honda.co.uk/cars/owners/partsandservicing/fixedpriceservicing/ the Servicing Plan states - at Service 1 to 5, 12,500 mile or time (12, 24, 36, etc. months), "whichever comes first", engine oil and oil filter to be replaced. So contacted Honda directly and their Customer Relations informed me: - after speaking to the Service Dealer, that the car did NOT need oil and filter replaced and the B2 service was correct. - I then highlighted that Honda's own web site states that engine oil and filter should be replaced annually, besides it being in their paper Servicing Plan schedule. The Customer Relations representative then checked with Honda Master Technicians at Dealer Technical Support, and again I was told that the car did NOT need oil and filter replaced and the B2 service was correct. I was then informed that I was confused and not clearly understood the Honda Happiness Fixed Price Servicing Plan. Yes, I am confused as to why the Honda Dealer did not replace oil and filter at Service 2 (24 months) as stated on their web site and in their paper Servicing Plan schedule. In Year 2 I believe my Mum should have got an AB2 Service, instead she only got a B2 Service. Am I being stupid, missing something obvious or as Honda Customer Relations have stated "not understanding the Servicing Plan"? If I have misunderstood the Servicing Plan could someone please explain in simple language. Also, am I wrong in my assumption that engine oil and oil filters should be changed annually, especially if low mileage? All comments/advice/help greatly appreciated in advance.