I am pleased to say that not all Ford dealers are quite as 'sharp' as one recently described in your column. I needed new batteries for the two remotes for my Ford and my local dealer Sprys of Launceston supplied two batteries for £4 each and re-programmed the keys simultaneously for nothing. I am not a Ford fan, but buy the cars because of the staff at the dealership. Needless to say that I have no connection with the dealer other than being a very satisfied customer.