West Way Nissan Rochdale

Ranked #106 of 211 in Greater Manchester

Services: MOT, Servicing

Kingsway

ROCHDALE

Lancashire

OL16 4UX

Call 01706 644777

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"Hit and miss customer service"

By Anonymous, 6 April 2018

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Bought my SUV from here a short while back. The initial experience was lengthy but positive. 4 months after the purchase, the battery died, and I was told that I had to pay to replace it as it wasn't covered under the extended warranty. Unhappy with this response, the situation was resolved and the result was one I was happy with. However, collecting the courtesy car left a lot to be desired. Bad morning for staff maybe? Not sure, but nothing was explained about the car. I tried to call the lady back for questions. She was either oblivious to my requests or that bad day impacted on her customer service skills - not sure. Drove out feeling as though I'd stolen the car, not welcomed into taking it. Overall, I found that some staff members are friendly and professional whilst others don't display customer service skills well at all. This was clear when I returned the courtesy car and service was how I expected it to be (it just seemed to lack some consistency). It seems that the experience at this garage is hit and miss. Shame. Not sure what the culture of working there is like but the products they sell are mostly decent. You would think that would create some motivation for staff.

Visited In

Apr 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Itemised invoice, Courtesy car

Good Points

Prompt repair service

Bad Points

Hit and miss of the customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

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