West Way Nissan Rochdale

Ranked #109 of 211 in Greater Manchester

Services: MOT, Servicing

Kingsway

ROCHDALE

Lancashire

OL16 4UX

Call 01706 644777

Get A Quick Quote
Trusted, reviewed and verified garages in your area.
Powered By

Reviews

Add A Review


"Hit and miss customer service"

By Anonymous, 6 April 2018

Read More

Bought my SUV from here a short while back. The initial experience was lengthy but positive. 4 months after the purchase, the battery died, and I was told that I had to pay to replace it as it wasn't covered under the extended warranty. Unhappy with this response, the situation was resolved and the result was one I was happy with. However, collecting the courtesy car left a lot to be desired. Bad morning for staff maybe? Not sure, but nothing was explained about the car. I tried to call the lady back for questions. She was either oblivious to my requests or that bad day impacted on her customer service skills - not sure. Drove out feeling as though I'd stolen the car, not welcomed into taking it. Overall, I found that some staff members are friendly and professional whilst others don't display customer service skills well at all. This was clear when I returned the courtesy car and service was how I expected it to be (it just seemed to lack some consistency). It seems that the experience at this garage is hit and miss. Shame. Not sure what the culture of working there is like but the products they sell are mostly decent. You would think that would create some motivation for staff.

Visited In

Apr 2018

Cost

Up to £100

Duration

5-9 hours

Visited For

Repairs

Additional Services

Car cleaned, Itemised invoice, Courtesy car

Good Points

Prompt repair service

Bad Points

Hit and miss of the customer service

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

Spring Court Auto

Read More

Toyotech, Chadderton

Read More

Your Review of West Way Nissan Rochdale

Your Visit

I visited this garage in: *

for

MOT

Servicing

Repairs

Performance Tuning

Other

Your Review

Sum up this garage in one sentence *

What was good about this garage?

What didn't you like about this garage?

Your Review *

Rate this Garage

Expertise

12345

Speed

12345

Helpfulness

12345

Value For Money

12345

Quality Of Service

12345

Overall *

12345

Would you recommend this garage to a friend? *

Yes No

Pick any of these that were appropriate

The car was washed and cleaned

Work carried out was comprehensively explained

Invoice was clearly itemised

Great customer service

Pick-up and collection service

Courtesy Car

Online booking

Image Upload

Upload an image of your car

Uploading…
Done!
Error! .

Upload an image of the garage

Uploading…
Done!
Error! .
* required fields