West Malling Garage

Ranked #131 of 233 in Kent

Services: MOT, Servicing

Town Hill

WEST MALLING

Kent

ME19 6QH

Call 01732 874350

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Recommended

"great experience for something that i have to do."

By Anonymous, 15 October 2019

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Had a lot of company cars over the years and never had to pay for things like this , you could say i was fortunate. So when it was time to book my car in and have it serviced it wasn't something I really wanted to do. But from the moment I booked my car in to when I got it back it was hassle free. Obviously I had to pay for the Mot and service but I didn't feel like it was over priced as I had shopped about.

Visited With

My vehicle

Visited In

Oct 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing

Additional Services

Work explained, Itemised invoice, Great customer service

Good Points

The communication

Bad Points

I couldn't fault my experience

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Sold me a badly maintained car"

By Andrew I'anson, 22 August 2019

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After getting a good PPI payout I decided to treat myself to a better second-hand car, I bought a Captiva nice big family car, after a year things started to go wrong smoke pouring out of the exhaust is due to DBF filter being removed from the car, then the turbo was leaking oil cost a small fortune to get that fixed alone, I can no longer afford to put the car right as my funds are now exhausted. I feel the garage must have known about the problem with the car but were happy to sell. I feel very angry and somewhat stupid that I was ripped off £5500 of rubbish, I cant even px it on a new car because it's not worth anything in this condition.

Visited With

My vehicle

Visited In

Aug 2019

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Very polite and understood our needs"

By David Bayliss, 1 August 2019

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Wanted to write this review to show others that garages can be very helpful. We broke down on the way to our holiday destination. We searched online for a local garage and West Malling Garage came up. We called and spoke to a really lovely guy who told us to get it recovered and would get it looked at ASAP for us. When we turned up at the garage we were greeted politely and they had someone look at the vehicle straight away. They gave us a quote for repair and said it would be a couple of hours to fix . They recommended a lovely place to eat in the local town. Once the vehicle was ready we got a text and we wondered back, Paid for the car repairs and was able to get on with our holiday without to much delay. So thank you west malling garage.

Visited With

My vehicle

Visited In

Jul 2019

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs

Additional Services

Pick-up and collection, Courtesy car

Good Points

They took the time to help even though they looked extremely busy.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


Recommended

"Fantastic service and very polite staff"

By Zach Gardiner, 11 January 2019

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Had my car in for a service and mot today. From start to finish the service department couldn't have been more polite I had a phone call to say my car needed a couple of items for the service and that would pass the mot with no problems. I was very surprised at how competitive they were and they even delivered my car home. I will definitely be returning

Visited With

My vehicle

Visited In

Jan 2019

Cost

£100-£500

Duration

1-5 hours

Visited For

MOT, Servicing, Repairs

Additional Services

Work explained, Itemised invoice, Great customer service, Pick-up and collection

Good Points

Very attentive staff

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Terrible attitude fromThe owner "

By Anonymous, 10 January 2019

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My car was recovered into this god forsaken place by the RAC as it’s local to me! They told me I needed a new starter motor, they replaced it! Two months later my engine almost caught fire and it stunk of burning . RAC CAME. they said they had never seen anything like it. Car taken back to garage by RAC. New starter motor put on ! A week later a burning smell detected, then it went away. 4 weeks after 2nd starter motor fitted , it broke down again after a smell of burning! RAC TOOK IT BACK TO THE GARAGE .. owners attitude appalling argumentative and rude! Wasn’t in any hurry to look at my car! After me expressing how I felt and him putting the phone down on me he rang back shouting it would be outside on the road come and collect it. I said no I would not be Collecting it as I paid for something that’s defective. I believe that cheap or substandard parts have been fitted along with no investigation as to why the wires were on fire and it failed the second time! Bottom line the car was left at my old house on the road where I no longer lived with the keys on the wheel! If this is what they call a professional service then I feel very sorry for them.

Visited With

My vehicle

Visited In

Jan 2019

Cost

£500-£1000

Duration

1-3 days

Visited For

Repairs

Good Points

Nothing

Bad Points

Nothing

Expertise

Quality of Service

Speed

Helpfulness

Value for Money


"Dreadful, fitted a defective unit, then another then threw in the towel"

By Philip Swift, 25 June 2018

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Untrustworthy and incompetent - initial diagnosis was clear - air-con unit failed. then blamed it on swarf in the system, the a defective fan - only has one and it works perfectly. I suspect their parts supplier is not providing 'new' (as described) components but recon' and that after 2 failed they could get no others.

Visited With

My vehicle

Visited In

Jun 2018

Cost

£500-£1000

Duration

1-5 hours

Visited For

Repairs

Good Points

Nothing

Bad Points

Questionable integrity - tried to charge me for an item they got free under warranty. Unhelpful and refusing to rpely.

Expertise

Quality of Service

Speed

Helpfulness

Value for Money

Other Good Garages near here

The Test Centre, Deptford

Read More

GMS, Maidstone

Read More

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