Westdrive kia

I would give kia westdrive zero stars if I could. We bought a kia sportage from them and within weeks it was apparent it wasn't performing as it should. It was vibrating and juddering between gears. We subsequently took the car in to be repaired and the clutch plates were replaced. Within weeks the same issue was happening again. Westdrive fobbed us off and said the wheels needed to be rotated. This wasn't the case. We had lost complete confidence in westdrive to correctly diagnose and correct the issue at this point. On both occasions they had the car in for repairs we were not offered a courtesy car, and were left inconvenienced. For this reason we initiated rejection of the car as it was within 6 months and we funded an independent inspection with ACE. This ruled in our favour and Westdrive finally accepted our rejection. Prior to this they even had the nerve to attempt to charge us £25 a day to keep the car on their premises which I outright rufesed. The customer service has been appalling throughout. We might be in a different situation if they had acted more reasonably. Ryan on services is actually quite reasonable, James Carrington the finance manager however is obnoxious, arrogant and treats customers with contempt. I took great pleasure in throwing our ACE report in his face. My advice? Do not buy a car from these charlatans. They sold us a dud and tried to skirt their responsibility. We've had no apology and I'm determined to tell everyone I can not to risk buying a car with these cowboys. Spread the word. I've already dettered one person from buying a car with westdrive, and will continue to do so. Check out the number of 1 and 2 star reviews on trust pilot.

I have been to three other Kia dealers and Westdrive done a good job. Where others didn't even change filters. They even lubricated door locks.